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Terms and Conditions (Japan)

The Everyday (formerly known as Twelve Pay) app (the "Application") is powered by Dynamify Limited, a company registered in England and Wales under number 09575041 with its registered office at 20-22 Wenlock Road, London, N1 7GU ("Dynamify", "we", "our", and "us"). The Application is operated by Globeship Sodexo Corporate Services K.K. (the "Operator") as detailed in the Commercial Transaction Information.

These terms and conditions (the "Terms") (together with the documents referred to in it) tell you the terms on which you may install and/or use the Everyday (formerly known as Twelve Pay) app (the "Application"). Use of the Application includes accessing, browsing, or registering to use the Application.

Please read these Terms carefully before you start to use the Application, as these will apply to your use of the Application. During the process of registering an account on the Application, you have the option of reading these Terms before accepting and consenting to the practices described in this policy. If you do not agree to these Terms, then you should not register an account on the Application.

Introduction

These Terms constitute the agreement between you and us for the use of the Application and the contents and services available through them.

Our Privacy and Cookies Policy, will also apply to your use of the Application. This policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Application, you consent to such processing and you warrant that all data provided by you is accurate.

We may change these Terms from time to time. Any changes we may make to these Terms in the future will be posted on this page and, where appropriate, notified to you by email. Please review this page frequently to see any updates or changes to these Terms.

If we do not exercise or enforce any legal right or remedy which may be available to us, this will not be taken to be a formal waiver of our rights.

If any part of these Terms shall be unlawful or unenforceable for any reason, this shall not affect the remainder of these Terms and that part shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

If we are acquired by, or merge with, a third party, we may transfer any or all of our rights and obligations under these Terms to that third party or the newly merged entity. The Operator will ensure your personal data is safeguarded in the event of a merger or acquisition.

All legal notices in relation to the Application or these Terms should be given in writing and addressed to support@dynamify.com

The Application

We may update the Application from time to time, and may change the content at any time. However, please note that any of the content on the Application may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that the Application, or any content on it, will be free from errors or omissions.

Accessing the Application

The Application is made available free of charge, unless the Operator decides otherwise.

You acknowledge that access to the Application is dependent on you being able to receive data via Wi-Fi or 3G, 4G or any other suitable connection. You are responsible for making all necessary payments including in respect of internet and network connections. We are not responsible for the availability of the internet, or any errors in or damage to connections, equipment, or software that may occur in relation to your use of the Application. Additionally, we are not responsible for any damage caused to food or drink orders that are a direct result of internet connectivity problems.

We provide the Application on an "as is" and "as available" basis with all faults. We do not guarantee that the Application, or any content on them, will always be available or be uninterrupted. Access to the Application is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Application without notice. You agree that your use of the Application is at your own risk. We will not be liable to you if for any reason the Application is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the Application. You are also responsible for ensuring that all persons who access the Application through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

To the maximum extent permitted by law, we disclaim any and all implied conditions and warranties that the Application and the services available through them are of satisfactory quality, accurate, fit for a particular purpose, or non-infringing.

Services

Dynamify provides the Operator with the facility to allow customers to process online orders and payments. Our obligation lies only in the provision of that online facility and we are in no way responsible or liable for the delivery or the quality of the Operator's services, including the food and drink items ordered through the Application. Any complaints, questions or feedback regarding the quality of food, customer service or any other service the Operator is responsible for should be directed to them and not Dynamify. Please contact twelve-support@gss-cs.co.jp for all such enquiries or contact us through the LIVE CHAT function in the app.

Your Account and Password

We permit access to certain parts of the Application only to users who have registered with us. In order to access the services we offer, you must register with us; this may require the submission of an email address and password, amongst other things. Registration may also be possible using your Facebook login, which will provide us with access to the requisite details. If you register with us, you must provide true and accurate information about yourself. Should the registration information provided prove false or misleading, we may suspend or terminate your account.

You are responsible for maintaining the confidentiality of your account details, including any user identification codes, passwords or any other piece of information that forms part of our security procedures, and you must not disclose these to any third party. We advise you regularly change your password.

You are responsible for all activity under your account even if someone else uses your account. You authorise us to act on instructions received under your account and we will not be liable for any loss that you might suffer through following such instructions whether by you or another person.

You acknowledge that we may, at any time and at our sole discretion, request that you re-register with the Application.

In the event that your mobile device is lost or stolen you agree that it is your responsibility to notify us at support@dynamify.com as soon as reasonably possible following such loss or theft.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@dynamify.com, and make reasonable efforts to change your password immediately.

You acknowledge and agree that we will share your contact details with the Operator so that they can manage your account and contact you directly in English or Japanese in case you need them to resolve any issues that you encounter when using the Application.

Making Payments with the Application

In order to pay a bill using the Application, you will need to enter your debit or credit card information. You acknowledge that payment processing services are provided by a third party provider, including but not limited to, Stripe (the "Payments Processor").

You warrant that you have appropriate authority to use the payment card details which you input. By inputting your debit or credit card information, you agree to use of that information by the Payments Processor for the purpose of paying your bill and processing your payment.

Your card details will be stored securely by the Payments Processor. We do not store your payment card details on our systems, although we retain some of the digits. This enables you to identify your appropriate payment card on subsequent occasions and on your payment receipt. You may add and remove payment cards from the Application at any time.

You acknowledge and agree that we may pre-authorise your payment card when you initially upload the card and when an attempted order is made.

You acknowledge and agree that, while the contract for the provision of food, drink and other goods and services is between you and the relevant outlet of the Operator, the Venue has authorised us to collect payment on its behalf. In the event of any claim or dispute between you and a Venue, while we shall have no liability to you in respect of any such claim or dispute, you may contact us and we shall use our reasonable endeavours to assist in resolving the claim or dispute with the Venue.

Following payment of a bill using the Application, we shall email you a copy of your receipt. You acknowledge that charges incurred through the Application will show as "Everyday" (formerly known as Twelve Pay) or the name of the Operator or relevant Venue you are paying at on your payment card statement.

In the event that your payment card is lost or stolen you agree that it is your responsibility to contact the applicable card company in order to cancel your payment card as soon as reasonably possible following such loss or theft.

When you purchase items (products and/or services) using the "Scan & Go", "Click & Collect" and "Hospitality" functions in the Application, the card payment will be processed immediately by our Payment Processor. Delivery of those items will then depend on the function you select. For example, items purchased through the "Scan & Go" function will be available immediately. The timing of deliveries from "Click & Collect" and "Hospitality" orders will depend on the Venue you choose to purchase from. Some Venues will deliver the same day, others the next working day - in all cases you will decide the delivery time and date from available options presented in the Application before deciding whether to proceed with a payment.

Intellectual Property Rights and Use of the Application

We grant you a non-exclusive, non-transferable licence to install and use a copy of the Application on your mobile device for the purposes of the services offered by the Application only, which include but are not limited to, ordering food and drinks, making payments for orders, earning loyalty points, store discovery, receiving promotions, amongst others.

We are the owner or the licensee of all intellectual property rights in the Application, and in the material published on it. Those works are protected by copyright, trademarks, database right and other intellectual property rights. All such rights are reserved.

You may not without our prior written consent (except to the extent required in order to use the Application in accordance with these Terms) copy, sell, reproduce, publish, modify, or distribute any of the content published, displayer or performed on the Application or systematically extract such content or in any way use or exploit commercial any such content.

Application Credits

We may, at our discretion and the discretion of the Operator, offer credits through the Application for friend referrals, loyalty schemes or promotions, but we are by no means obliged to.

Referrals should only be used by you for personal (family and friends) purposes and may not be traded or used for commercial purposes.

Credits may be redeemed only when paying a bill using the Application.

Credits cannot be transferred to other users of the Application.

No cash alternative to the credit is available.

The Credit shall remain in your account indefinitely until: (i) it is used by you; (ii) it is revoked by us in accordance with clause 8.7; (iii) it expires in accordance with clause 8.8.

We reserve the right to suspend your account or revoke any and all credits at any time if we in our discretion consider that such credit(s) was earned inappropriately.

You acknowledge that we may, at any time and at our sole discretion, suspend or discontinue the credit scheme. If we do so, we shall where possible, provide you with advance notice of any such changes.

Limitation of our Liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Japanese law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Application or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (i) use of, or inability to use, the Application; or (ii) use of or reliance on any content displayed on the Application.

Please note that we only provide the Application for private use. You agree not to use the Application for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Application or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on the Application. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Viruses

We do not guarantee that the Application will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access the Application. You should use your own virus protection software.

You must not misuse the Application by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Application, the server on which the Application are stored or any server, computer or database connected to the Application.

Linking to the Application

You may link to the Application, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the Application in any website that is not owned by you.

The Application must not be framed on any other site, nor may you create a link to any part of the Application other than the home page.

We reserve the right to withdraw linking permission without notice.

Third Party Laws

Where the Application contains links to other sites or applications and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites and application or the performance of the services. Your dealings with, and interest in, services, merchants or promotions found on or via the Application are solely between you and the person with whom you are dealing. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Applicable Law

These Terms, its subject matter and its formation (and any non-contractual disputes or claims) are governed by Japanese law. We both agree to the exclusive jurisdiction of the courts of Japan.

Contact Us

Questions, comments and requests regarding these Terms should be sent by email to support@dynamify.com.

Last Updated: 1st April 2019

Terms and Conditions (United States)

PLEASE CAREFULLY READ THESE TERMS BEFORE USING THE APP OR PLACING ORDERS, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. YOUR ACCESS TO, USE OF AND BROWSING OF THE SITE AND ITS CONTENTS AND ANY ORDER ARE SUBJECT TO THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. BY USING THE APP AND BY TICKING THE ACCEPTANCE BOX, YOU INDICATE THAT YOU ACCEPT THESE TERMS. YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSE 11 WHICH LIMITS OUR LIABILITY TO YOU.

1. Definitions

1.1 In these Terms the following words shall have the following meanings:
  • “App” means this mobile application known as ‘Everyday (formerly known as Twelve Pay)’ which provides a platform for Users to place Orders and is owned by or licensed to Sodexo.
  • “Additional Terms” means the terms that apply to Promotions in addition to these Terms as brought to Your attention in the App from time to time.
  • "Intellectual Property Rights" means any and all patents, trademarks and service marks, registered designs, design rights and copyright, moral rights, rights in data and databases and other protectable lists of information, rights in confidential information, trade secrets, inventions and know how, trade and business names, domain names, get ups, logos and trade dress (including all extensions, revivals and renewals, where relevant) in each case whether registered or unregistered and application for any of them and the goodwill attaching to any of them and any rights or forms of protection of a similar nature and having equivalent or similar effect to any of them which may subsist anywhere in the world;
  • “Promotions” means the special programs, offers, sweepstakes, contests, raffles, surveys or other similar promotions that We may make available on the App.
  • “Products” means the food and beverages available for the User to order and displayed and/or described via the App.§  “Service(s)” means any service available through the App, as described under section “Services”.
  • “Service(s)” means any service available through the App, as described under section “Services”.
  • “Site(s)” means the food and beverage outlet(s) where the User shall collect Orders.
  • “Sodexo” means Sodexo Inc., a company registered in the United States whose registered office is at 915 Meeting Street, Suite 1500 North Bethesda, MD 20852, USA
  • “Terms” – means these terms and conditions which set out the basis under which We make the App (called Everyday) available to Users, set out the conditions under which Users may use the App and the terms relating to any products offered via the App and orders made via the App.
  • “Us”; “We”, or “Our” means Sodexo and its subsidiaries or supplier, insofar as it is concerned.
  • “User(s)” means any person connecting to the App.
  • “You” or “Your” means any App User.

2. Services

2.1 You must be 18 years of age or older to use the App and place Orders. Access to the App is permitted for personal use only.

2.2 Access to, and use of, the App is free of charge. You will need to set up a User account and provide the details outside in section 3.1 of these Terms.

2.3 Notwithstanding the provisions of sections 2.1 and 2.2, Sodexo does not guarantee availability nor uninterrupted or error free use of the App and shall not be liable for any damage, loss, claims, costs or expenses resulting from or as a consequence of scheduled or unscheduled downtime, unavailability or slowness.

2.4 The App enables You to:
         (a) Create, activate or modify a specific account.
         (b) Access information linked to the Site(s) such as menus, nutrition and allergen information and Promotions.
         (c) Access Your reward program if applicable on Your Site(s).
         (d) Tailor the information You will have access to.
         (e) Order and pay for food and beverages for click and collect at Site(s).

3. Registration

3.1 Before you can place an Order, You will need to register by opening an account by providing Your full name, a valid email address and a password of Your choice. Your email address must remain valid as long as Your account remains active and it is Your responsibility to promptly update it should it no longer be accurate or current. More generally, all personal information communicated to Us must always be promptly updated as soon as it stops being true, complete, accurate, or current.

3.2 Your password is confidential and You shall not communicate it to any third-party individual or website. You should immediately contact Us should You have reason to believe that Your password is being used by an unauthorized third party. You shall be liable for all actions taken with Your password as well as for any loss or liability consequential to such use. You accept that You are liable for any use of the Services, including Orders placed, if these are placed via Your account.

4. Products

4.1 We make every effort to provide an accurate description of the Products on the App, however, the User acknowledges and agrees that differences between the description of the Products on the App (photographs, Product description, compositions, colors, etc.) and the Products actually provided may occur.

4.2
We may delete, amend or update at any time the description or availability of the Products on the App

4.3
The Products available on the App will vary from Site to Site and on the day You connect to the App since they reflect the Products available and the menu of the day, subject to the conditions below.

4.4
The Products are offered up to the limit of availability mentioned on the App.

Informative Content

4.5
Users may be able to access information linked to the Sites such as menus, nutrition and allergen information, Promotions, and to food more generally such as recipes.

4.6
Users must be aware that, due to supply issues, a gap might exist between the informative content linked to the food available at a Site and the food actually available at the said Site. Sodexo shall not be responsible for such gap.

4.7
With regards to allergens, the User must check they have all necessary information with regards to allergenic substances that might be contained in the Products offered at the Sites before placing an order. Whilst We will take reasonable efforts to ensure that information published about allergens on the App is accurate, We provide no guarantees that orders will be free from allergens or that the information contained in the App is complete with all allergen information. If You have an allergy, You must notify the Site when collecting Your order and provide any information reasonably requested so that they can provide You with information regarding the ingredients of the Products that form Your order. If the Site confirms when collecting Your order that Products ordered do contain an allergen and this information was not available or was not reasonably obvious at the time of paying Your order, then the Site will offer You an exchange or refund of Your order and such exchange or refund shall be Your sole remedy in relation to such order. Examples of allergens that should be reasonably obvious are wheat in bread, dairy in milkshakes or cream/yogurt based dishes, peanuts in satay or other nut based dishes. This list is not intended to be exhaustive and is for illustrative purpose only.

4.8
Despite all the precautions taken, it is possible that one or more allergens is present in the kitchens where the food is prepared causing accidental cross-contamination between dishes.

5. Orders

5.1 All the steps You must follow to place an Order are explained in the App. Once You have added the order to Your Cart, You can view the Cart and chose a payment option. Once the payment has been made this sends the order to be processed. Once it has been accepted it can no longer be cancelled.

5.2 We will send You an email once Your Order has been accepted by the Site to confirm Your Order and You will have a digital receipt on the App which is used to collect the order.

RIGHT OF WITHDRAWAL

5.3 The consumer right of withdrawal does not apply to goods made to the consumer's specifications or substantially personalized or which, given their nature, are likely to rapidly deteriorate or become outdated.

6. Prices and payment

6.1 The Product prices are displayed in the App in local currency and include all applicable taxes at the date of placing the order unless specified otherwise. Prices do not include any fees linked to the use of the electronic device from which You connected to the App and place Your order and You are solely responsible for these charges.

6.2
The total price of Your order will be displayed in the App at the time of placing the order and You accept the price when You click the Payment. You will also be required to make payment in full for Your order at this time

6.3
We reserve the right to amend the prices of the Products offered on the App at any time.

6.4
Payment shall be made by You via the methods available on the App.
6.5
We will not be required to fulfil Your order if You do not pay the full price and/or if Your payment is rejected for any reason. We may attempt to retake a failed payment, for example if this is due to a connection failure and the payment is queued.

6.6
Where We owe a refund or partial refund we will pay this within 5 working days of the decision being made that the sum should be refunded. This includes refunds of any payment credit.

6.7
We have the right to close Your account if, for any reason, You collected Products ordered through the App without paying their full price.7. Reward programs and promotions

7. Reward programs and promotions

7.1 The App rewards ("Rewards") program allows You to earn and/or receive offers from the App. Participation in Rewards is limited to persons at least 18 years old who download the App mobile App and sign-up for a Rewards account. Rewards accounts are limited to one individual per account. Rewards are valid only at participating Sodexo locations. To sign up for a Rewards account, download the App to Your Android or iPhone® device and follow the prompts to access account sign-up and/or sign-in page in the App. You will be required to provide the requested information, including, but not limited to, username, password, name, and e-mail address. Sodexo may periodically request additional information to help us get to know You better. You agree to provide true and accurate information and to ensure that information provided by You is up-to-date and accurate. Communications with You will be made using contact information most recently provided by You. Sodexo is not responsible for Your inability to receive or redeem offers or other loss arising from Your failure to provide and maintain accurate contact information.

7.2 Sodexo may send messages from time to time using the contact information provided by You. Such messages may include system updates, Rewards confirmations, administrative announcements, special requests and the like and may be sent via notifications in the App, via e-mail, or communicated to You on a receipt or display at the time of use of Your Rewards account. Please read the Privacy Policy carefully to understand how Sodexo collects, uses and discloses information about customers and how to update or change Your personal information and how we communicate with You.

7.3 Your participation in Rewards is personal and non-transferable. Rewards status and/or individual Rewards may not be purchased, sold, bartered, brokered or otherwise transferred. There are no membership fees associated with Rewards. Offers made via Rewards are purely promotional offers. You agree that no portion of Your payment for purchases qualifying for any offer constitutes consideration paid for any App Reward offer.

7.4    Rewards are issued on a periodic basis. They are referred to as ‘Rewards’ in the App but may appear with different descriptions from time to time. Upon signing up, You will receive notice via Your Rewards account of Your current offer. Once You activate a Rewards account, You progress towards an offer and may be eligible to receive special offers, from time to time. The number, type and frequency of offers are based on a number of factors, each of which are subject to change, without notice. Those factors may include, without limitation, volume and type of purchases at participating Sodexo locations, number of visits and frequency of visits to participating Sodexo locations, interaction with other Sodexo applications or promotions; or special offers made directly by Sodexo locations or the App which may include ways to progress toward Your next offer via a special promotion. For offers that are based on purchases, the following types of purchases at a participating Sodexo location qualify: (1) placing and completing a mobile order for a qualifying purchase through the App, where applicable; (2) or completing a transaction at a participating Sodexo location and scanning the digital code linking to Your Rewards account at checkout.

7.5 You must use the App, or if placing an online order be signed into Your Rewards account, to complete the qualifying purchase or activity in order for that purchase or activity to count towards Your progress to the next qualifying offer. Benefits applied from any single qualifying purchase or activity may only be credited to one (1) Rewards account. The qualifying purchase or activity will be applied to Your Rewards account after completion of the qualifying purchase or activity. In certain cases, it may take twenty-four (24) hours or more to be credited. Sodexo shall not be responsible for, or liable to, You, or any person or entity, in any way for any losses, costs or expenses incurred by a delay, error or omission in crediting a qualifying purchase or activity to Your Rewards account.offers are promotional offers and may have certain restrictions including expiration dates and short, time-limited redemption periods. For free drink or food offers, some restrictions apply, and items are subject to availability at specific, participating locations. All offers must be redeemed prior to the stated expiration date to be valid. It is Your responsibility to check Your Rewards account periodically for offers and use the offers prior to the stated expiration date

.7.6 Activities which allow progress towards offers do not count towards and may not be combined with other programs. Activities tied to specific offers must be fully completed and will only result in one offer, regardless of the number of times the activity is performed. Partial Rewards will not be issued.  Sodexo reserves the right to change, modify or update these offers and the qualifying purchases and activities to progress to an offer from time to time without notice. Sodexo is under no obligation to provide You with any number of offer opportunities or special offers. Sodexo reserves the right to limit enrollment, modify the Rewards, and/or to terminate the Rewards offering program

.7.8 From time to time, We may run promotional offers or bonuses for using the services and details of such Promotions shall be made available via the App. Where a Promotion offers customers a bonus for submitting or completing a set number of orders, You must not do anything in fulfilment of this Promotion which may be deemed fraudulent.

7.9 Where it is reasonably considered by Sodexo that You have acted in a manner that is otherwise than in accordance with section 7.8 above, Sodexo will notify You and, in its sole discretion, may withhold any promotional payment or discount and/or suspend or terminate Your access to the App.  

8. User obligations

8.1 In using the App, You shall:
         (a) have sole responsibility for the legality, reliability, integrity, accuracy and quality of the information, materials, content and data You                            provide;
         (b) agree to comply with all the provisions of the Terms, as well as any other applicable terms and conditions that may be brought to Your attention from time to time, at all times during Your use of the App;
          (c) agree to be responsible for (and that Sodexo has no responsibility to You or to any third party for) any breach of Your obligations under the Terms and for the consequences of any such breach.

8.2. In using the App, You shall not:
         (a) violate or infringe any applicable local, state, national or international law;
         (b) collect, harvest, store, use or publish any third party’s personal data on the App;
         (c) restrict, inhibit the use and enjoyment of the App by any other User or third party;
         (d) misrepresent Your identity or affiliation with any other person or organization;
         (e) upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libelous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;
         (f) impersonate any person or entity, falsely claim an affiliation with any person or entity;
         (g) make available any unsolicited or unauthorized advertising, promotion or any other form of solicitation, or use the App other than for the Purpose;
         (h) interfere or attempt to interfere with service to any User, host or network;
         (i) alter or modify any part of the App;
         (j) attempt to probe, scan or test the vulnerability of App or any associated system or network, breach security or authentication measures without proper authorization, interfere with or disrupt the servers or networks connected to the App;
        (k) introduce any viruses (including any variant or similar malicious code of instructions), Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of the App or any User’s computer or property of another;
        (l) copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any part of or parts of the App or its related data (except User Content), software or applications, including but not limited to any Content (except User Content), in any medium without Sodexo's prior written authorization;
      (m) disassemble, de-compile, reverse engineer, or otherwise attempt to discover or gain access to the source code of any part of the App or component, processes thereof. You also agree not to insert any code or product to manipulate the App in any way that affects other Users’ experience.

9. Contact us / information / complaint

You can contact Customer Support for any information, complaint or question via the App. Or You can write to Our registered office. Any complaint should be raised where possible within 5 days of collection of Your order.

10. Limitation of liability

10.1 Nothing in these Terms excludes or limits Sodexo’s liability for death or personal injury arising from Sodexo’s negligence, or its fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by US law.

10.2
To the fullest extent permitted by law, Sodexo shall not be liable, whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise, for:
        (a) any diminution in quality or appearance as a result of the User or their nominee not collecting the order at the time specified in the order confirmation or receipt;
        (b) any collection by a third party who is not authorized by the User but has produced the order confirmation or receipt;
        (c) any indirect or consequential loss or for any losses arising as a result of business use of the App; or
        (d)  any liability arising under or in connection with:
                (i) use of, or inability to use, the App and/or Services;
                (ii) use of or reliance on any content displayed on the App;
                (iii) incompatibility of the App with any of Your electronic and/or mobile equipment, devices, software or telecommunications links; and
                (iv)unsuitability, unreliability or inaccuracy of the App and/or the Services.

10.3
Subject to sections 10.1 and 10.2, Sodexo’s maximum liability to You whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise for shall be limited to the price paid for the order in connection with which the liability arose.

10.4
You must take the necessary measures to ensure the proper preservation of the Products after You collect them and to take appropriate measures if the Product appears inconsumable (for example You must not consume it and notify us as soon as possible). We shall not be held liable for any damages which may result from the negligence of the User after delivery/collection of the order.

10.5
Each User assumes responsibility and risk for its use of the App, and for conclusions drawn from such use, and for its User content. The App is provided on an “as is” and on an “as available” basis. We accept no liability for any damage caused by errors or omissions in any information, User content, instructions or scripts provided by any User for use of the App, or any actions taken by Us at the User's direction; We make no warranty, and disclaim all responsibility and liability for, the availability, timeliness, reliability, quality of the App; all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from the Terms;

10.6
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your electronic and/or mobile equipment, computer programs, data or other proprietary material due to Your use of the App and/or the Services or to Your downloading of any content on it, or on any website linked to it.

10.7
We will not be held liable for the display of a wrong price or information in Your order if such display is due to a computer bug or to an intrusion into Our IT systems. In such a case, and especially if the App displays identical prices for all Products or prices that are clearly wrong, We reserve the right to cancel any order.

11. IT security

11.1 Each User hereby acknowledges and understands, and continually affirms through its ongoing use of the App, that its use is solely at User’s own risk and subject to these Terms.

11.2
Each User hereby acknowledges that there will be occasions when the App will be interrupted for scheduled maintenance or upgrades or for emergency repairs. We will not be liable to You for any interruption or discontinuation of the App, or in case of loss of any content.

11.3
While Sodexo has endeavored to create a secure and reliable App, the User acknowledges that confidentiality of any communication or material transmitted to/from the App over the Internet cannot be guaranteed. Accordingly, Sodexo is not responsible for (a) the security of any information transmitted via the Internet, or (b) the accuracy of the information contained on the App and provided by the user.

11.4
We shall have no liability for interruptions in internet.

11.5
We are not responsible or liable for and do not in any way warrant the availability of, access to, or use of the App, or that the App will be uninterrupted, without delay, error-free or omission free.

11.6
The App may contain links of third-party websites. Such sites are not under Our control, and We are not responsible for and do not endorse, recommend or sponsor their content, privacy policies (if any and/or the product(s), service(s), advice(s) described on these sites.

11.7
Payment security is provided by Stripe, FreedomPay, or Foundry Payments who are responsible for the security of the payment for the transaction.

11.8
The App is operated by Dynamify Limited (company number 09575041) and registered address at 20-22 Wenlock Road, London N1 7GU and hosted by Amazon Web Services.

12. Intellectual property

12.1 The App, including but not limited to the data, text, links, photographs, images, video, audio content, all compilations of information, any software programs, tools, applications and/or code, the selection and arrangement of the aforementioned and the “look and feel” of the App (collectively referred to as “Content”), is protected by intellectual property laws, including but not limited to copyright, trademark, patent, model and design, and proprietary rights.

12.2 Each User acknowledges and agrees that We own all Intellectual Property Rights in the App and its Content.

12.3 In using or accessing the App, You acknowledge and agree to abide by all applicable intellectual property laws, as well as any additional notices or restrictions contained on the App.

12.4 Unauthorized use of the App and the Content and materials contained on or available through the App may violate applicable intellectual property laws or other laws.

12.5 Any rights not expressly granted herein are reserved to Sodexo or its licensors, as applicable. Nothing in the Terms grants the User any rights to, or in, Content, patents, copyrights, designs, reports, analysis, concepts, confidential information and findings, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), computer programs, or source code and all documentation, including all moral rights, or any other or other proprietary material, rights or licenses in respect of App or any related software and documentation. You will not alter, modify, erase, destroy, obscure, or otherwise remove any copyright or proprietary notices or labels contained within the App and its related application or software.

13. Termination

13.1 These Terms (or any updates hereto) shall exist for an indefinite period of time. However, You may terminate Your agreement with us at any time by permanently deleting the App installed on any device and deactivating Your account.

13.2
Sodexo is entitled to terminate or suspend its provision of the Services to You and/or Your license to use the App, with immediate effect, by disabling Your account or otherwise preventing You from accessing or using the App, at its sole discretion.

13.3
Any termination by Us of Your use of the App will occur without prejudice to any damages that may be claimed by Us to the User or their assigns and legal representatives in reparation for the injuries suffered by Us because of the User’s failures to comply with the Terms.

13.4
On termination for any reason:
(a) all rights granted to You under these Terms shall cease; and
(b) You must immediately cease all activities authorized by these Terms, including Your use of the App; and
(c) You must immediately delete or remove the App from all Your devices and certify to Us that You have done so

13.5 Suspension or Modification
Sodexo reserves the right, at its sole discretion, to change, alter, suspend or indefinitely close the App and/or Your access to the Services. From time to time, Sodexo may also restrict access to some or all parts of the Services and/or the App.

14. Miscellaneous

14.1 We reserve the right to amend the Terms under which the App is made available to Users, upon notice, which may be given by Us posting such amendments on the App, by e-mail, or any other method as determined in Our discretion. A User’s continued use of App following notice of such amendments will be conclusively deemed acceptance of any changes to these terms and conditions. Each time You access the App, You must check for any updates to the Terms. For the avoidance of any doubt, if We have updated the Terms, this will be construed as notice to You. The placing of an order by You shall be conclusive evidence that You have accepted any updates to the Terms.

14.2.
No failure or delay by Sodexo to exercise any right or remedy provided in the Terms or by law shall constitute a waiver of that or any right or remedy, nor shall it preclude or restrict the further exercise of that or any right or remedy. No single or partial exercise of such remedy shall preclude or restrict the further exercise of that or any other right or remedy

14.3
If any provision of these Terms is held unenforceable by a court or tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to affect the original intent, and the remainder of these Terms shall continue in full force and effect.

14.4
We may transfer our rights and obligations under these Terms to another organization, but this will not affect Your rights or our obligations under these Terms. You may not, however, transfer Your rights or obligations under these Terms to anyone.

14.5
These Terms may be amended, supplemented or updated at any time, in particular to comply with any legal, regulatory, case law or technical developments that may arise.

14.6
 The content of the App and its features can be amended, deleted or updated at any time. We reserve the right to close the App down at any time

14.7
These Terms, and any non-contractual obligations arising out of them, shall be governed and construed in accordance with the laws of the State of Maryland USA, without regard to conflict-of-laws provisions. Sodexo makes no representation that the information in the App is appropriate or available for use in other locations, and access to the App from territories where the content of the App may be illegal is prohibited. Those who choose to access the App from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any proceedings resulting out of these terms of use, and any non-contractual obligations arising out of them, the Privacy Policy, Services and/or the use of the App shall be held in the state and federal courts of the State of Maryland USA.

14.8
These Terms are without prejudice to any rights You may have under applicable law.

Contact us

Questions, comments and requests regarding these Terms should be sent by email to everydaycustomersupport.usa@sodexo.com.

Last updated: 28thJuly 2022

Terms and Conditions (United States - Marines)

LAST REVISED September 28th, 2023

1. Terms of Use

These Terms and Conditions of Use (“Terms”) apply to any website, mobile application, widget, or other online service owned or controlled by Sodexo, Inc. or its affiliates or subsidiaries (“Sodexo”) and that posts  a link to these Terms (“Site”).  PLEASE CAREFULLY READ THESE TERMS BEFORE USING THE SITE, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS.  You acknowledge that you have read, understood and agree to be bound by these Terms by accessing and using the site.YOUR ACCESS TO, USE OF AND BROWSING OF THE SITE AND ITS CONTENTS ARE SUBJECT TO THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOUR PERMISSION TO ACCESS OR USE THE SITE IS AUTOMATICALLY AND IMMEDIATELY REVOKED.These Terms may be revised or updated from time to time.  Please check these Terms regularly for updates. You can determine when the Terms were last revised by referring to the “Last Revised” legend above. Any changes in these Terms become effective upon posting and will apply to use of the site as of the “Last Revised” date. Each time you access, use or browse the site, you signify your acceptance of the then-current Terms.  

2. Programs and Promotions

There may be times when we offer features, special programs, offers, sweepstakes, contests, raffles, surveys or other similar promotions (collectively, "Promotions") that have their own terms and conditions that apply in addition to these Terms (“Additional Terms”). In those cases, unless otherwise stated in the Additional Terms, the Additional Terms specific to the Promotion will govern and control if and to the extent there is a conflict with these Terms.

3. Permitted Users of Site

YOU MUST BE AT LEAST 13 YEARS OF AGE TO ACCESS AND USE THE SITE. The site is directed to persons 18 years of age or older.  If you are between the ages of 13 and 18, you may only use the site under the supervision of a parent or legal guardian who agrees to be bound by these Terms, and you may not submit any personal information to the site.

4. Restrictions on Use

You may download, reproduce and retransmit material displayed on the site for non-commercial, personal use. If you do so, you agree that Sodexo retains all copyright and other proprietary notices contained on the materials. You may not use, distribute, modify, transmit, or post the content of the site for public or commercial purposes, including any text, images, audio, or video without Sodexo’s written permission

5.Privacy policy

Please review the Privacy Policy for the site to understand how Sodexo collects, uses and shares information, including personally identifiable information, from its users. By using the site, you consent to all actions that we take with respect to your data that is consistent with our Privacy Policy.

6. Trademarks and Copyrights

The site and its content are owned by Sodexo or its affiliates or agents or used by Sodexo under permission, and are protected by United States copyright laws and international treaty provisions.  All content, trademarks, services marks, trade names, logos, and icons (“Materials”) are proprietary to Sodexo or its affiliates or agents, or used by Sodexo under permission, and may not be used without the written permission of Sodexo or such third party that may own the Material displayed on the site. Your use of the Materials displayed on the site, except as provided herein, is strictly prohibited. Sodexo respects the intellectual property rights of others and we ask that you do the same. Please see our Copyright Policy, linked here:  http://www.sodexousa.com/home/copyright-policy.html

7. Your Indemnity of Sodexo

You agree to indemnify, defend and hold Sodexo harmless from any loss, liability, claim,  demand, costs, investigations, liabilities, judgments, settlements and expenses, including attorneys’ fees, that directly or indirectly arise from or are otherwise directly or indirectly related to: (a) any content or materials you use, distribute, modify, transmit, or post to the site; (b) your use of the site or activities in connection with the site; (c) your violation of these Terms; (d) your violation of any laws, or rights of Sodexo or any third party; (e) information or material transmitted through your computer that infringes, violates or misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy or other right of any person or defames any person; or (f) Sodexo’s use of your information or content as permitted under these Terms or the Privacy Policy.

8. Modifications to Site

Sodexo reserves the right to modify, suspend or discontinue the Site, or any portion thereof, at any time, with or without notice. You agree that Sodexo shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site.

9. Responsibility for Use of Site

YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THE SITE BY ANYONE USING YOUR PASSWORD AND IDENTIFICATION WHETHER OR NOT SUCH ACCESS TO AND USE OF THE SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS, TRANSMISSIONS OF INFORMATION AND ALL OTHER ACTIONS, INCLUDING, WITHOUT LIMITATION, FINANCIAL OBLIGATIONS.

10. E-mail Communications

E-mail submissions over the Internet may not be secure. Please consider this fact before e-mailing any information. With respect to any communications you make to Sodexo, including but not limited to questions, comments, suggestions, feedback, and the like (“Content”), you (i) understand and agree that Sodexo reserves the right to respond or not respond, in its discretion, to any questions submitted by you; (ii) understand and agree that such Content will be deemed non-confidential; (iii) agree not to submit Content that is infringing or that contains any malicious software: viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with or otherwise adversely affect the operation of another’s computer, or surreptitiously intercept or expropriate any system, data or personal information; and (iv) grant to Sodexo the unrestricted and irrevocable right to use, copy, modify, publish, perform, transmit and display such Content via any media, and waive any moral rights you may have in such Content. Sodexo shall be free to use such Content, including any ideas, concepts, know-how, or techniques contained in such Content, for any reason whatsoever.

11. Mobile Apps

In order to use or access the site via a mobile application ("Mobile App") you must have a compatible mobile device.  Sodexo does not warrant that the Mobile App will be compatible with your mobile device. You may incur additional charges from your wireless provider for these services. You agree that you are solely responsible for any such charges. The Mobile App may automatically download and install updates from time to time or require the downloading and installation of updates or new versions for continued use. You acknowledge that in some instances updates and/or new versions may reduce or remove features and functionality in prior versions of the Mobile App.

12. Linking to the Sodexo Site

Unless otherwise set forth in a written agreement between you and Sodexo, you must adhere to Sodexo’s linking policy as follows: (i) any link to the site must be a text only link clearly marked “Sodexo Site”, (ii) the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with Sodexo’s names and trademarks, (iii) the link must “point” to the URL home page (index, main, or other) and not to other pages within the site, (iv) the appearance, position and other attributes of the link may not create the false appearance that your organization or entity is sponsored by, affiliated with, or associated with Sodexo, (v) when selected by a user, the link must display the site on full-screen and not within a “frame” on the linking website, and (vi) Sodexo reserves the right to revoke its consent to the link at any time and in its sole discretion.

13. Disclaimer of Warranties

ALL CONTENT ON THE SITE IS PROVIDED TO YOU ON AN “AS IS” “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. Sodexo makes no warranty as to the accuracy, completeness, currency, or reliability of any content available through the site. You are responsible for verifying any information before relying on it. Use of the site and the content available on the site is at your sole risk. Sodexo makes no representations or warranties that use of the site will be uninterrupted or error-free.. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.

14. Limitation of Liability

Your use of the site or any content on the site is at your own risk. Sodexo specifically disclaims any liability, whether based in contract, tort, negligence, strict liability or otherwise, for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the site, even if Sodexo has been advised of the possibility of such damages, including but not limited to reliance by any party on any content obtained through the use of the site, or that arises in connection with mistakes or omissions in, or delays in transmission of, information to or from the user, interruptions in telecommunications connections to the site or viruses, whether caused in whole or in part by negligence, acts of God, telecommunications failure, theft or destruction of, or unauthorized access to the site, or related information or programs. Some states do not allow the limitation of liability, so the foregoing limitation may not apply to you.

15. Violations and Additional Policies

Sodexo reserves the right to seek all remedies available at law and in equity for violations of the rules and regulations set forth in the site, including the right to block access from a particular Internet address to the site.

16. Governing Law

These terms and conditions shall be governed and construed in accordance with the laws of the State of Maryland USA, without regard to conflict-of-laws provisions. Sodexo makes no representation that the information in the site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. These Terms and any Additional Terms incorporated herein by reference constitute the entire agreement between Sodexo and you with respect to the site. If any part of these Terms is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Any cause of action you may have arising out of or relating in any way to the site must be commenced within one (1) year after the claim or cause of action arises.  

17. International Users and Choice of Law

Sodexo, Inc. is based in North Bethesda, MD 20852, USA in the United States of America. The information provided through the site and the site itself are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Sodexo controls and operates the site from offices located in the United States and makes no representations or warranties that the use of the site is appropriate for use or access in other locations. Anyone using the site from other locations does so on their own initiative and is responsible for compliance with United States’ and local laws regarding online conduct and acceptable content, if and to the extent such laws apply. We reserve the right to limit the availability of the site or any portion of the site, to any person, geographic area, or jurisdiction, at any time and in our sole and absolute discretion, and to limit the quantities of any content, program, product, service or other feature that we provide. Software related to or made available by the site may be subject to United States export controls. Thus, no software from the site may be downloaded, exported or re-exported: (a) into (or to a national or resident of) Cuba, North Korea, Iran, Syria or any other country to which the United States has embargoed goods; or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By downloading any software related to the site, you represent and warrant that you are not located in, under the control of, or a national or resident of, any such country or on any such list.

18. Questions

If you have any questions about these Terms, please contact us here Privacy.NorAm@sodexo.com.

Terms and Conditions (United Kingdom)

PLEASE CAREFULLY READ THESE TERMS BEFORE USING THE APP OR PLACING ORDERS, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. YOUR ACCESS TO, USE OF AND BROWSING OF THE SITE AND ITS CONTENTS and any order ARE SUBJECT TO THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. BY USING THE APP AND BY TICKING THE ACCEPTANCE BOX, YOU INDICATE THAT YOU ACCEPT THESE TERMS. YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSE 11 WHICH LIMITS OUR LIABILITY TO YOU.

1. Definitions

1.1    In these Terms the following words shall have the following meanings:

  • “App” means this mobile application known as Everyday (formerly known as Twelve Pay) which provides a platform for Users to place Orders and is owned by or licensed to Sodexo.
  • “Additional Terms” means the terms that apply to Promotions in addition to these Terms as brought to Your attention in the App from time to time.
  • "Intellectual Property Rights" means any and all patents, trademarks and service marks, registered designs, design rights and copyright, moral rights, rights in data and databases and other protectable lists of information, rights in confidential information, trade secrets, inventions and know how, trade and business names, domain names, get ups, logos and trade dress (including all extensions, revivals and renewals, where relevant) in each case whether registered or unregistered and application for any of them and the goodwill attaching to any of them and any rights or forms of protection of a similar nature and having equivalent or similar effect to any of them which may subsist anywhere in the world;
  • “Promotions” means the special programs, offers, sweepstakes, contests, raffles, surveys or other similar promotions that We may make available on the App.
  • “Products” means the food and beverages available for the User to order and displayed and/or described via the App.
  • “Service(s)” means any service available through the App, as described under section “Services”.
  • “Site(s)” means the food and beverage outlet(s) where the User shall collect Orders.
  • “Sodexo” means Sodexo Limited, a company registered in England (company registration no: 842846) whose registered office is at One Southampton Row, London, WC1B 5HA.
  • “Stripe” means Stripe Payments Europe, Limited, a company registered in Ireland (company registration no: IE513174) whose registered office is at C/o A&l Goodbody, Ifsc, North Wall Quay, Dublin 1, 662880, the payment provider.     
  • “Terms” – means these terms and conditions which set out the basis under which We make the App (called Everyday (formerly known as Twelve Pay)) available to Users, set out the conditions under which Users may use the App and the terms relating to any products offered via the App and orders made via the App.     
  • “Us”; “We”, or “Our” means Sodexo and its subsidiaries or supplier, insofar as it is concerned.  
  • “User(s)” means any person connecting to the App.
  • “You” or “Your” means any App User. 

2. Services

2.1  

2.2  


2.3



2.4
.2.1 You must be 18 years of age or older to use the App and place Orders ( or over 16 years old if the service is provided in a 6th Form/college). Access to the App is permitted for personal use only.

2.2 Access to, and use of, the App is free of charge. You will need to set up a User account and provide the details outside in section 3.1 of these Terms.

2.3 Notwithstanding the provisions of sections 2.1 and 2.2, Sodexo does not guarantee availability nor uninterrupted or error free use of the App and shall not be liable for any damage, loss, claims, costs or expenses resulting from or as a consequence of scheduled or unscheduled downtime, unavailability or slowness.

2.4 The App enables You to:
  •    a) Create, activate or modify a specific account.
  •    b) Access information linked to the Site(s) such as menus, nutrition and allergen information and Promotions.
  •    c) Access Your reward program if applicable on Your Site(s).
  •    d) Tailor the information You will have access to.
  •    e) Order and pay for food and beverages for click and collect at Site(s).

3. Registration

3.1




3.2
3.1 Before You can place an Order, You will need to register by opening an account by providing Your full name, a valid email address and a password of Your choice. Your email address must remain valid as long as Your account remains active and it is Your responsibility to promptly update it should it no longer be accurate or current. More generally, all personal information communicated to Us must always be promptly updated as soon as it stops being true, complete, accurate, or current.

3.2 Your password is confidential and You shall not communicate it to any third-party individual or website. You should immediately contact Us should You have reason to believe that Your password is being used by an unauthorized third party. You shall be liable for all actions taken with Your password as well as for any loss or liability consequential to such use. You accept that You are liable for any use of the Services, including Orders placed, if these are placed via Your account.

4. Products

4.1



4.2

4.3


4.4



4.5


4.6


4.7










4.8
4.1 We make every effort to provide an accurate description of the Products on the App, however, the User acknowledges and agrees that differences between the description of the Products on the App (photographs, Product description, compositions, colours, etc.) and the Products actually provided may occur.

4.2 We may delete, amend or update at any time the description or availability of the Products on the App.

4.3 The Products available on the App will vary from Site to Site and on the day You connect to the App since they reflect the Products available and the menu of the day, subject to the conditions below.

4.4 The Products are offered up to the limit of availability mentioned on the App.

Informative Content

4.5 Users may be able to access information linked to the Sites such as menus, nutrition and allergen information, Promotions, and to food more generally such as recipes.

4.6 Users must be aware that, due to supply issues, a gap might exist between the informative content linked to the food available at a Site and the food actually available at the said Site. Sodexo shall not be responsible for such gap.

4.7 With regards to allergens, the User must check they have all necessary information with regards to allergenic substances that might be contained in the Products offered at the Sites before placing an Order. Whilst We will take reasonable efforts to ensure that information published about allergens on the App is accurate, We provide no guarantees that Orders will be free from allergens or that the information contained in the App is complete with all allergen information. If You have an allergy, You must notify the Site when collecting Your Order and provide any information reasonably requested so that they can provide You with information regarding the ingredients of the Products that form Your Order. If the Site confirms when collecting Your Order that Products ordered do contain an allergen and this information was not available or was not reasonably obvious at the time of playing Your Order, then the Site will offer You an exchange or refund of Your Order and such exchange or refund shall be Your sole remedy in relation to such Order. Examples of allergens that should be reasonably obvious are wheat in bread, dairy in milkshakes or cream/yogurt based dishes, peanuts in satay or other nut based dishes. This list is not intended to be exhaustive and is for illustrative purpose only.

4.8 The User is aware that the information published on the App is linked to the 14 major allergens voluntarily introduced in the food as referenced by the Foods Standard Agency. Despite all the precautions taken, it is possible that one or more of these substances is present in the kitchens where the food is prepared causing accidental cross-contamination between dishes.

5. Orders

5.1



5.2




5.3
5.1 All the steps You must follow to place an Order are explained in the App. Once You have added the order to Your Cart, You can view the Cart and chose a payment option. Once the payment has been made this sends the order to be processed. Once it has been accepted it can no longer be cancelled.

5.2 We will send You an email once Your Order has been accepted by the Site to confirm Your Order and You will have a digital receipt on the App which is used to collect the order.

RIGHT OF WITHDRAWAL

5.3 The consumer right of withdrawal does not apply to goods made to the consumer's specifications or substantially personalised or which, given their nature, are likely to rapidly deteriorate or become outdated.

6. Prices and payment

6.1



6.2


6.3

6.4

6.5


6.6


6.7
6.1 The Product prices are displayed in the App in pounds sterling and include all applicable taxes at the date of placing the Order unless specified otherwise. Prices do not include any fees linked to the use of the electronic device from which You connected to the App and place Your Order and You are solely responsible for these charges.

6.2 The total price of Your Order will be displayed in the App at the time of placing the Order and You accept the price when You click the Payment. You will also be required to make payment in full for Your Order at this time.

6.3 We reserve the right to amend the prices of the Products offered on the App at any time.

6.4 Payment shall be made by You via the methods available on the App, via Stripe.

6.5 We will not be required to fulfil Your Order if You do not pay the full price and/or if Your payment is rejected for any reason. We may attempt to retake a failed payment, for example if this is due to a connection failure and the payment is queued.

6.6 Where We owe a refund or partial refund we will pay this within 5 working days of the decision being made that the sum should be refunded. This includes refunds of any payment credit.

6.7 We have the right to close Your account if, for any reason, You collected Products ordered through the App without paying their full price.

7. Reward programs and promotions

7.1


7.2



7.3

7.1 From time to time We may offer reward programmes to Users. Any such reward programmes shall be subject to separate terms and conditions and such terms and conditions shall be made available and/or their location signposted in the App.

7.2 From time to time, We may run promotional offers or bonuses for using the Services and details of such Promotions shall be made available via the App. Where a Promotion offers customers a bonus for submitting or completing a set number of Orders, You must not do anything in fulfilment of this Promotion which may be deemed fraudulent.

7.3 Where it is reasonably considered by Sodexo that You have acted in a manner that is otherwise than in accordance with section 7.2 above, Sodexo will notify You and, in its sole discretion, may withhold any promotional payment or discount and/or suspend or terminate Your access to the App.

8. User obligations

8.1  





 



8.2


8.1 In using the App, You shall:
  •    a) have sole responsibility for the legality, reliability, integrity, accuracy and quality of the information, materials, content and data You provide;
  •    b) agree to comply with all the provisions of the Terms, as well as any other applicable terms and conditions that may be brought to Your attention from time to time, at all times during Your use of the App;
  •    c) agree to be responsible for (and that Sodexo has no responsibility to You or to any third party for) any breach of Your obligations under the Terms and for the consequences of any such breach.
8.2 In using the App, You shall not:
  •    a) violate or infringe any applicable local, state, national or international law;
  •    b) collect, harvest, store, use or publish any third party’s personal data on the App;
  •    c) restrict, inhibit the use and enjoyment of the App by any other User or third party;
  •    d) misrepresent Your identity or affiliation with any other person or organization;
  •    e) upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libellous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;
  •    f) impersonate any person or entity, falsely claim an affiliation with any person or entity;
  •    g) make available any unsolicited or unauthorized advertising, promotion or any other form of solicitation, or use the App other than for the Purpose;
  •    h) interfere or attempt to interfere with service to any User, host or network;upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libellous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;
  •    i) alter or modify any part of the App;
  •    j) attempt to probe, scan or test the vulnerability of App or any associated system or network, breach security or authentication measures without proper authorization, interfere with or disrupt the servers or networks connected to the App;
  •    k) introduce any viruses (including any variant or similar malicious code of instructions), Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of the App or any User’s computer or property of another;
  •    l) copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any part of or parts of the App or its related data (except User Content), software or applications, including but not limited to any Content (except User Content), in any medium without Sodexo's prior written authorization;
  •    m) disassemble, de-compile, reverse engineer, or otherwise attempt to discover or gain access to the source code of any part of the App or component, processes thereof. You also agree not to insert any code or product to manipulate the App in any way that affects other Users’ experience.

9. Contact us / Information / Complaint

9.1

9.1 You can contact Customer Support for any information, complaint or question via the App or email DigitalCustomerSupport.UKandIE@sodexo.com.  Or You can write to Our registered office. Any complaint should be raised where possible within 5 days of collection of Your Order.

10. Limitation of liability

10.1  


10.2  














10.3


10.4



10.5






10.6



10.7
10.1 Nothing in these Terms excludes or limits Sodexo’s liability for death or personal injury arising from Sodexo’s negligence, or its fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

10.2 To the fullest extent permitted by law, Sodexo shall not be liable, whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise, for:
  •    a) any diminution in quality or appearance as a result of the User or their nominee not collecting the Order at the time specified in the Order confirmation or receipt;
  •    b) any collection by a third party who is not authorised by the User but has produced the Order confirmation or receipt;
  •    c) any indirect or consequential loss or for any losses arising as a result of business use of the App; or
  •    d) any liability arising under or in connection with:
  •                i) use of, or inability to use, the App and/or Services;
  •                ii) use of or reliance on any content displayed on the App;any liability arising under or in connection with:
  • iii) incompatibility of the App with any of Your electronic and/or mobile equipment, devices, software or telecommunications links; and
  •                iv) unsuitability, unreliability or inaccuracy of the App and/or the Services.
10.3 Subject to sections 10.1 and 10.2, Sodexo’s maximum liability to You whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise for shall be limited to the price paid for the Order in connection with which the liability arose.

10.4 You must take the necessary measures to ensure the proper preservation of the Products after You collect them and to take appropriate measures if the Product appears unconsumable (for example You must not consume it and notify us as soon as possible). We shall not be held liable for any damages which may result from the negligence of the User after delivery/collection of the Order.

10.5 Each User assumes responsibility and risk for its use of the App, and for conclusions drawn from such use, and for its User content. The App is provided on an “as is” and on an “as available” basis. We accept no liability for any damage caused by errors or omissions in any information, User content, instructions or scripts provided by any User for use of the App, or any actions taken by Us at the User's direction; We make no warranty, and disclaim all responsibility and liability for, the availability, timeliness, reliability, quality of the App; all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from the Terms;

10.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your electronic and/or mobile equipment, computer programs, data or other proprietary material due to Your use of the App and/or the Services or to Your downloading of any content on it, or on any website linked to it.

10.7 We will not be held liable for the display of a wrong price or information in Your Order if such display is due to a computer bug or to an intrusion into Our IT systems. In such a case, and especially if the App displays identical prices for all Products or prices that are clearly wrong, We reserve the right to cancel any Order.

11. IT Security

11.1


11.2



11.3




11.4

11.5


11.6



11.7

11.8
11.1 Each User hereby acknowledges and understands, and continually affirms through its ongoing use of the App, that its use is solely at User’s own risk and subject to these Terms.

11.2 Each User hereby acknowledges that there will be occasions when the App will be interrupted for scheduled maintenance or upgrades or for emergency repairs. We will not be liable to You for any interruption or discontinuation of the App, or in case of loss of any content.

11.3 While Sodexo has endeavoured to create a secure and reliable App, the User acknowledges that confidentiality of any communication or material transmitted to/from the App over the Internet cannot be guaranteed. Accordingly, Sodexo is not responsible for (a) the security of any information transmitted via the Internet, or (b) the accuracy of the information contained on the App and provided by the user.

11.4 We shall have no liability for interruptions in internet.

11.5 We are not responsible or liable for and do not in any way warrant the availability of, access to, or use of the App, or that the App will be uninterrupted, without delay, error-free or omission free.

11.6 The App may contain links of third-party websites. Such sites are not under Our control, and We are not responsible for and do not endorse, recommend or sponsor their content, privacy policies (if any and/or the product(s), service(s), advice(s) described on these sites.

11.7 Payment security is provided by Stripe who are responsible for the security of the payment for the transaction.

11.8 The App is operated by Dynamify Limited (company number 09575041) with registered address at 20-22 Wenlock Road, London N1 7GU and hosted by Amazon Web Services.

12. Intellectual property

12.1




12.2

12.3


12.4


12.5
12.1 The App, including but not limited to the data, text, links, photographs, images, video, audio content, all compilations of information, any software programs, tools, applications and/or code, the selection and arrangement of the aforementioned and the “look and feel” of the App (collectively referred to as “Content”), is protected by intellectual property laws, including but not limited to copyright, trademark, patent, model and design, and proprietary rights.

12.2 Each User acknowledges and agrees that We own all Intellectual Property Rights in the App and its Content.

12.3 In using or accessing the App, You acknowledge and agree to abide by all applicable intellectual property laws, as well as any additional notices or restrictions contained on the App.

12.4 Unauthorized use of the App and the Content and materials contained on or available through the App may violate applicable intellectual property laws or other laws.

12.5 Any rights not expressly granted herein are reserved to Sodexo or its licensors, as applicable. Nothing in the Terms grants the User any rights to, or in, Content, patents, copyrights, designs, reports, analysis, concepts, confidential information and findings, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), computer programs, or source code and all documentation, including all moral rights, or any other or other proprietary material, rights or licences in respect of App or any related software and documentation. You will not alter, modify, erase, destroy, obscure, or otherwise remove any copyright or proprietary notices or labels contained within the App and its related application or software.

13. Termination

13.1  


13.2  


13.3



13.4






13.5
13.1 These Terms (or any updates hereto) shall exist for an indefinite period of time. However, You may terminate Your agreement with us at any time by permanently deleting the App installed on any device and deactivating Your account.

13.2 Sodexo is entitled to terminate or suspend its provision of the Services to You and/or Your licence to use the App, with immediate effect, by disabling Your account or otherwise preventing You from accessing or using the App, at its sole discretion.

13.3 Any termination by Us of Your use of the App will occur without prejudice to any damages that may be claimed by Us to the User or their assigns and legal representatives in reparation for the injuries suffered by Us because of the User’s failures to comply with the Terms.

13.4 On termination for any reason:
  •    a) all rights granted to You under these Terms shall cease; and
  •    b) You must immediately cease all activities authorized by these Terms, including Your use of the App; and
  •    c) You must immediately delete or remove the App from all Your devices and certify to Us that You have done so.
Suspension or Modification

13.5 Sodexo reserves the right, at its sole discretion, to change, alter, suspend or indefinitely close the App and/or Your access to the Services. From time to time, Sodexo may also restrict access to some or all parts of the Services and/or the App.

14. Miscellaneous

14.1






14.2



14.3



14.4


14.5


14.6


14.7



14.8



14.9
14.1 We reserve the right to amend the Terms under which the App is made available to Users, upon notice, which may be given by Us posting such amendments on the App, by e-mail, or any other method as determined in Our discretion. A User’s continued use of App following notice of such amendments will be conclusively deemed acceptance of any changes to these terms and conditions. Each time You access the App, You must check for any updates to the Terms. For the avoidance of any doubt, if We have updated the Terms, this will be construed as notice to You. The placing of an Order by You shall be conclusive evidence that You have accepted any updates to the Terms.

14.2 No failure or delay by Sodexo to exercise any right or remedy provided in the Terms or by law shall constitute a waiver of that or any right or remedy, nor shall it preclude or restrict the further exercise of that or any right or remedy. No single or partial exercise of such remedy shall preclude or restrict the further exercise of that or any other right or remedy.

14.3 If any provision of these Terms is held unenforceable by a court or tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to affect the original intent, and the remainder of these Terms shall continue in full force and effect.

14.4 We may transfer our rights and obligations under these Terms to another organization, but this will not affect Your rights or our obligations under these Terms. You may not, however, transfer Your rights or obligations under these Terms to anyone.

14.5 These Terms may be amended, supplemented or updated at any time, in particular to comply with any legal, regulatory, case law or technical developments that may arise.

14.6 The content of the App and its features can be amended, deleted or updated at any time. We reserve the right to close the App down at any time.

14.7 Rights under these Terms only accrue to a person party to these Terms. Accordingly a person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms or conditions, but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

14.8 These Terms, and any non-contractual obligations arising out of them, are governed and construed in accordance with the law of England and Wales and any proceedings resulting out of these terms of use, and any non-contractual obligations arising out of them, the Privacy Policy, Services and/or the use of the App shall be held in the Courts of England and Wales.

14.9 These Terms are without prejudice to Your statutory rights.

Terms and Conditions (Hong Kong)

PLEASE CAREFULLY READ THESE TERMS BEFORE USING THE APP OR PLACING ORDERS, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. YOUR ACCESS TO, USE OF AND BROWSING OF THE SITE AND ITS CONTENTS and any order ARE SUBJECT TO THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. BY USING THE APP AND BY TICKING THE ACCEPTANCE BOX, YOU INDICATE THAT YOU ACCEPT THESE TERMS. YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSE 11 WHICH LIMITS OUR LIABILITY TO YOU.

1. Definitions

1.1    In these Terms the following words shall have the following meanings:

  • “App” means this mobile application known as ‘Everyday (formerly known as Twelve Pay)' which provides a platform for Users to place Orders and is owned by or licensed to Sodexo.
  • “Additional Terms” means the terms that apply to Promotions in addition to these Terms as brought to Your attention in the App from time to time.
  • "Intellectual Property Rights" means any and all patents, trademarks and service marks, registered designs, design rights and copyright, moral rights, rights in data and databases and other protectable lists of information, rights in confidential information, trade secrets, inventions and know how, trade and business names, domain names, get ups, logos and trade dress (including all extensions, revivals and renewals, where relevant) in each case whether registered or unregistered and application for any of them and the goodwill attaching to any of them and any rights or forms of protection of a similar nature and having equivalent or similar effect to any of them which may subsist anywhere in the world;
  • “Promotions” means the special programs, offers, sweepstakes, contests, raffles, surveys or other similar promotions that We may make available on the App.
  • “Products” means the food and beverages available for the User to order and displayed and/or described via the App.
  • “Service(s)” means any service available through the App, as described under section “Services”.
  • “Site(s)” means the food and beverage outlet(s) where the User shall collect Orders.
  • “Sodexo” means Sodexo (Hong Kong) Limited, a company whose registered office is at Unit 801 8/F Skyway House, 3 Sham Mong Road, Tai Kok Tsui, Kowloon, Hong Kong.
  • “Stripe” means Stripe Payments Europe, Limited, a company registered in Ireland (company registration no: IE513174) whose registered office is at C/o A&l Goodbody, Ifsc, North Wall Quay, Dublin 1, 662880, the payment provider.     
  • “Terms” – means these terms and conditions which set out the basis under which We make the App (called Everyday (formerly known as Twelve Pay)) available to Users, set out the conditions under which Users may use the App and the terms relating to any products offered via the App and orders made via the App.     
  • “Us”; “We”, or “Our” means Sodexo and its subsidiaries or supplier, insofar as it is concerned.  
  • “User(s)” means any person connecting to the App.
  • “You” or “Your” means any App User. 

2. Services

2.1  

2.2  


2.3



2.4
2.1 You must be 18 years of age or older to use the App and place Orders. Access to the App is permitted for personal use only.

2.2 Access to, and use of, the App is free of charge. You will need to set up a User account and provide the details outside in section 3.1 of these Terms.

2.3 Notwithstanding the provisions of sections 2.1 and 2.2, Sodexo does not guarantee availability nor uninterrupted or error free use of the App and shall not be liable for any damage, loss, claims, costs or expenses resulting from or as a consequence of scheduled or unscheduled downtime, unavailability or slowness.

2.4 The App enables You to:
  •    a) Create, activate or modify a specific account.
  •    b) Access information linked to the Site(s) such as menus, nutrition and allergen information and Promotions.
  •    c) Access Your reward program if applicable on Your Site(s).
  •    d) Tailor the information You will have access to.
  •    e) Order and pay for food and beverages for click and collect at Site(s).

3. Registration

3.1




3.2
3.1 Before You can place an Order, You will need to register by opening an account by providing Your full name, a valid email address and a password of Your choice. Your email address must remain valid as long as Your account remains active and it is Your responsibility to promptly update it should it no longer be accurate or current. More generally, all personal information communicated to Us must always be promptly updated as soon as it stops being true, complete, accurate, or current.

3.2 Your password is confidential and You shall not communicate it to any third-party individual or website. You should immediately contact Us should You have reason to believe that Your password is being used by an unauthorized third party. You shall be liable for all actions taken with Your password as well as for any loss or liability consequential to such use. You accept that You are liable for any use of the Services, including Orders placed, if these are placed via Your account.

4. Products

4.1



4.2

4.3


4.4



4.5


4.6


4.7










4.8
4.1 We make every effort to provide an accurate description of the Products on the App, however, the User acknowledges and agrees that differences between the description of the Products on the App (photographs, Product description, compositions, colours, etc.) and the Products actually provided may occur.

4.2 We may delete, amend or update at any time the description or availability of the Products on the App.

4.3 The Products available on the App will vary from Site to Site and on the day You connect to the App since they reflect the Products available and the menu of the day, subject to the conditions below.

4.4 The Products are offered up to the limit of availability mentioned on the App.

Informative Content

4.5 Users may be able to access information linked to the Sites such as menus, nutrition and allergen information, Promotions, and to food more generally such as recipes.

4.6 Users must be aware that, due to supply issues, a gap might exist between the informative content linked to the food available at a Site and the food actually available at the said Site. Sodexo shall not be responsible for such gap.

4.7 With regards to allergens, the User must check they have all necessary information with regards to allergenic substances that might be contained in the Products offered at the Sites before placing an Order. Whilst We will take reasonable efforts to ensure that information published about allergens on the App is accurate, We provide no guarantees that Orders will be free from allergens or that the information contained in the App is complete with all allergen information. If You have an allergy, You must notify the Site when collecting Your Order and provide any information reasonably requested so that they can provide You with information regarding the ingredients of the Products that form Your Order. If the Site confirms when collecting Your Order that Products ordered do contain an allergen and this information was not available or was not reasonably obvious at the time of playing Your Order, then the Site will offer You an exchange or refund of Your Order and such exchange or refund shall be Your sole remedy in relation to such Order. Examples of allergens that should be reasonably obvious are wheat in bread, dairy in milkshakes or cream/yogurt based dishes, peanuts in satay or other nut based dishes. This list is not intended to be exhaustive and is for illustrative purpose only.

4.8 The User is aware that the information published on the App is linked to the 14 major allergens voluntarily introduced in the food as referenced by the Foods Standard Agency. Despite all the precautions taken, it is possible that one or more of these substances is present in the kitchens where the food is prepared causing accidental cross-contamination between dishes.

5. Orders

5.1



5.2




5.3
5.1 All the steps You must follow to place an Order are explained in the App. Once You have added the order to Your Cart, You can view the Cart and chose a payment option. Once the payment has been made this sends the order to be processed. Once it has been accepted it can no longer be cancelled.

5.2 We will send You an email once Your Order has been accepted by the Site to confirm Your Order and You will have a digital receipt on the App which is used to collect the order.

RIGHT OF WITHDRAWAL

5.3 The consumer right of withdrawal does not apply to goods made to the consumer's specifications or substantially personalised or which, given their nature, are likely to rapidly deteriorate or become outdated.

6. Prices and payment

6.1



6.2


6.3

6.4

6.5


6.6


6.7
6.1 The Product prices are displayed in the App in Hong Kong Dollars and include all applicable taxes at the date of placing the Order unless specified otherwise. Prices do not include any fees linked to the use of the electronic device from which You connected to the App and place Your Order and You are solely responsible for these charges.

6.2 The total price of Your Order will be displayed in the App at the time of placing the Order and You accept the price when You click the Payment. You will also be required to make payment in full for Your Order at this time.

6.3 We reserve the right to amend the prices of the Products offered on the App at any time.

6.4 Payment shall be made by You via the methods available on the App, via Stripe.

6.5 We will not be required to fulfil Your Order if You do not pay the full price and/or if Your payment is rejected for any reason. We may attempt to retake a failed payment, for example if this is due to a connection failure and the payment is queued.

6.6 Where We owe a refund or partial refund we will pay this within 5 working days of the decision being made that the sum should be refunded. This includes refunds of any payment credit.

6.7 We have the right to close Your account if, for any reason, You collected Products ordered through the App without paying their full price.

7. Reward programs and promotions

7.1


7.2



7.3

7.1 From time to time We may offer reward programmes to Users. Any such reward programmes shall be subject to separate terms and conditions and such terms and conditions shall be made available and/or their location signposted in the App.

7.2 From time to time, We may run promotional offers or bonuses for using the Services and details of such Promotions shall be made available via the App. Where a Promotion offers customers a bonus for submitting or completing a set number of Orders, You must not do anything in fulfilment of this Promotion which may be deemed fraudulent.

7.3 Where it is reasonably considered by Sodexo that You have acted in a manner that is otherwise than in accordance with section 7.2 above, Sodexo will notify You and, in its sole discretion, may withhold any promotional payment or discount and/or suspend or terminate Your access to the App.

8. User obligations

8.1  





 



8.2


8.1 In using the App, You shall:
  •    a) have sole responsibility for the legality, reliability, integrity, accuracy and quality of the information, materials, content and data You provide;
  •    b) agree to comply with all the provisions of the Terms, as well as any other applicable terms and conditions that may be brought to Your attention from time to time, at all times during Your use of the App;
  •    c) agree to be responsible for (and that Sodexo has no responsibility to You or to any third party for) any breach of Your obligations under the Terms and for the consequences of any such breach.
8.2 In using the App, You shall not:
  •    a) violate or infringe any applicable local, state, national or international law;
  •    b) collect, harvest, store, use or publish any third party’s personal data on the App;
  •    c) restrict, inhibit the use and enjoyment of the App by any other User or third party;
  •    d) misrepresent Your identity or affiliation with any other person or organization;
  •    e) upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libellous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;
  •    f) impersonate any person or entity, falsely claim an affiliation with any person or entity;
  •    g) make available any unsolicited or unauthorized advertising, promotion or any other form of solicitation, or use the App other than for the Purpose;
  •    h) interfere or attempt to interfere with service to any User, host or network;upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libellous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;
  •    i) alter or modify any part of the App;
  •    j) attempt to probe, scan or test the vulnerability of App or any associated system or network, breach security or authentication measures without proper authorization, interfere with or disrupt the servers or networks connected to the App;
  •    k) introduce any viruses (including any variant or similar malicious code of instructions), Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of the App or any User’s computer or property of another;
  •    l) copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any part of or parts of the App or its related data (except User Content), software or applications, including but not limited to any Content (except User Content), in any medium without Sodexo's prior written authorization;
  •    m) disassemble, de-compile, reverse engineer, or otherwise attempt to discover or gain access to the source code of any part of the App or component, processes thereof. You also agree not to insert any code or product to manipulate the App in any way that affects other Users’ experience.

9. Contact us / Information / Complaint

9.1

9.1 You can contact Customer Support for any information, complaint or question via the App or email Twelve.HK@sodexo.com.  Or You can write to Our registered office. Any complaint should be raised where possible within 5 days of collection of Your Order.

10. Limitation of liability

10.1  


10.2  














10.3


10.4



10.5






10.6



10.7
10.1 Nothing in these Terms excludes or limits Sodexo’s liability for death or personal injury arising from Sodexo’s negligence, or its fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Hong Kong law.

10.2 To the fullest extent permitted by law, Sodexo shall not be liable, whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise, for:
  •    a) any diminution in quality or appearance as a result of the User or their nominee not collecting the Order at the time specified in the Order confirmation or receipt;
  •    b) any collection by a third party who is not authorised by the User but has produced the Order confirmation or receipt;
  •    c) any indirect or consequential loss or for any losses arising as a result of business use of the App; or
  •    d) any liability arising under or in connection with:
  •                i) use of, or inability to use, the App and/or Services;
  •                ii) use of or reliance on any content displayed on the App;any liability arising under or in connection with:
  • iii) incompatibility of the App with any of Your electronic and/or mobile equipment, devices, software or telecommunications links; and
  •                iv) unsuitability, unreliability or inaccuracy of the App and/or the Services.
10.3 Subject to sections 10.1 and 10.2, Sodexo’s maximum liability to You whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise for shall be limited to the price paid for the Order in connection with which the liability arose.

10.4 You must take the necessary measures to ensure the proper preservation of the Products after You collect them and to take appropriate measures if the Product appears unconsumable (for example You must not consume it and notify us as soon as possible). We shall not be held liable for any damages which may result from the negligence of the User after delivery/collection of the Order.

10.5 Each User assumes responsibility and risk for its use of the App, and for conclusions drawn from such use, and for its User content. The App is provided on an “as is” and on an “as available” basis. We accept no liability for any damage caused by errors or omissions in any information, User content, instructions or scripts provided by any User for use of the App, or any actions taken by Us at the User's direction; We make no warranty, and disclaim all responsibility and liability for, the availability, timeliness, reliability, quality of the App; all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from the Terms;

10.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your electronic and/or mobile equipment, computer programs, data or other proprietary material due to Your use of the App and/or the Services or to Your downloading of any content on it, or on any website linked to it.

10.7 We will not be held liable for the display of a wrong price or information in Your Order if such display is due to a computer bug or to an intrusion into Our IT systems. In such a case, and especially if the App displays identical prices for all Products or prices that are clearly wrong, We reserve the right to cancel any Order.

11. IT Security

11.1


11.2



11.3




11.4

11.5


11.6



11.7

11.8
11.1 Each User hereby acknowledges and understands, and continually affirms through its ongoing use of the App, that its use is solely at User’s own risk and subject to these Terms.

11.2 Each User hereby acknowledges that there will be occasions when the App will be interrupted for scheduled maintenance or upgrades or for emergency repairs. We will not be liable to You for any interruption or discontinuation of the App, or in case of loss of any content.

11.3 While Sodexo has endeavoured to create a secure and reliable App, the User acknowledges that confidentiality of any communication or material transmitted to/from the App over the Internet cannot be guaranteed. Accordingly, Sodexo is not responsible for (a) the security of any information transmitted via the Internet, or (b) the accuracy of the information contained on the App and provided by the user.

11.4 We shall have no liability for interruptions in internet.

11.5 We are not responsible or liable for and do not in any way warrant the availability of, access to, or use of the App, or that the App will be uninterrupted, without delay, error-free or omission free.

11.6 The App may contain links of third-party websites. Such sites are not under Our control, and We are not responsible for and do not endorse, recommend or sponsor their content, privacy policies (if any and/or the product(s), service(s), advice(s) described on these sites.

11.7 Payment security is provided by Stripe who are responsible for the security of the payment for the transaction.

11.8 The App is operated by Dynamify Limited (company number 09575041) with registered address at 20-22 Wenlock Road, London N1 7GU and hosted by Amazon Web Services.

12. Intellectual property

12.1




12.2

12.3


12.4


12.5
12.1 The App, including but not limited to the data, text, links, photographs, images, video, audio content, all compilations of information, any software programs, tools, applications and/or code, the selection and arrangement of the aforementioned and the “look and feel” of the App (collectively referred to as “Content”), is protected by intellectual property laws, including but not limited to copyright, trademark, patent, model and design, and proprietary rights.

12.2 Each User acknowledges and agrees that We own all Intellectual Property Rights in the App and its Content.

12.3 In using or accessing the App, You acknowledge and agree to abide by all applicable intellectual property laws, as well as any additional notices or restrictions contained on the App.

12.4 Unauthorized use of the App and the Content and materials contained on or available through the App may violate applicable intellectual property laws or other laws.

12.5 Any rights not expressly granted herein are reserved to Sodexo or its licensors, as applicable. Nothing in the Terms grants the User any rights to, or in, Content, patents, copyrights, designs, reports, analysis, concepts, confidential information and findings, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), computer programs, or source code and all documentation, including all moral rights, or any other or other proprietary material, rights or licences in respect of App or any related software and documentation. You will not alter, modify, erase, destroy, obscure, or otherwise remove any copyright or proprietary notices or labels contained within the App and its related application or software.

13. Termination

13.1  


13.2  


13.3



13.4






13.5
13.1 These Terms (or any updates hereto) shall exist for an indefinite period of time. However, You may terminate Your agreement with us at any time by permanently deleting the App installed on any device and deactivating Your account.

13.2 Sodexo is entitled to terminate or suspend its provision of the Services to You and/or Your licence to use the App, with immediate effect, by disabling Your account or otherwise preventing You from accessing or using the App, at its sole discretion.

13.3 Any termination by Us of Your use of the App will occur without prejudice to any damages that may be claimed by Us to the User or their assigns and legal representatives in reparation for the injuries suffered by Us because of the User’s failures to comply with the Terms.

13.4 On termination for any reason:
  •    a) all rights granted to You under these Terms shall cease; and
  •    b) You must immediately cease all activities authorized by these Terms, including Your use of the App; and
  •    c) You must immediately delete or remove the App from all Your devices and certify to Us that You have done so.
Suspension or Modification

13.5 Sodexo reserves the right, at its sole discretion, to change, alter, suspend or indefinitely close the App and/or Your access to the Services. From time to time, Sodexo may also restrict access to some or all parts of the Services and/or the App.

14. Miscellaneous

14.1






14.2



14.3



14.4


14.5


14.6


14.7



14.8



14.9
14.1 We reserve the right to amend the Terms under which the App is made available to Users, upon notice, which may be given by Us posting such amendments on the App, by e-mail, or any other method as determined in Our discretion. A User’s continued use of App following notice of such amendments will be conclusively deemed acceptance of any changes to these terms and conditions. Each time You access the App, You must check for any updates to the Terms. For the avoidance of any doubt, if We have updated the Terms, this will be construed as notice to You. The placing of an Order by You shall be conclusive evidence that You have accepted any updates to the Terms.

14.2 No failure or delay by Sodexo to exercise any right or remedy provided in the Terms or by law shall constitute a waiver of that or any right or remedy, nor shall it preclude or restrict the further exercise of that or any right or remedy. No single or partial exercise of such remedy shall preclude or restrict the further exercise of that or any other right or remedy.

14.3 If any provision of these Terms is held unenforceable by a court or tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to affect the original intent, and the remainder of these Terms shall continue in full force and effect.

14.4 We may transfer our rights and obligations under these Terms to another organization, but this will not affect Your rights or our obligations under these Terms. You may not, however, transfer Your rights or obligations under these Terms to anyone.

14.5 These Terms may be amended, supplemented or updated at any time, in particular to comply with any legal, regulatory, case law or technical developments that may arise.

14.6 The content of the App and its features can be amended, deleted or updated at any time. We reserve the right to close the App down at any time.

14.7 Rights under these Terms only accrue to a person party to these Terms. Accordingly a person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Ordinance (Cap 623 - 1 January 2016). to enforce any of its terms or conditions, but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

14.8 These Terms, and any non-contractual obligations arising out of them, are governed and construed in accordance with the law of Hong Kong and any proceedings resulting out of these terms of use, and any non-contractual obligations arising out of them, the Privacy Policy, Services and/or the use of the App shall be held in the Courts of Hong Kong.

14.9 These Terms are without prejudice to Your statutory rights.

Terms and Conditions (Canada)

PLEASE CAREFULLY READ THESE TERMS BEFORE USING THE APP OR PLACING ORDERS, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. YOUR ACCESS TO, USE OF AND BROWSING OF THE SITE AND ITS CONTENTS AND ANY ORDER ARE SUBJECT TO THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. BY USING THE APP AND BY TICKING THE ACCEPTANCE BOX, YOU INDICATE THAT YOU ACCEPT THESE TERMS. YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSE 11 WHICH LIMITS OUR LIABILITY TO YOU.

1. Definitions

1.1 In these Terms the following words shall have the following meanings:
  • “App” means this mobile application known as ‘Everyday’ which provides a platform for Users to place orders and is owned by or licensed to Sodexo.
  • “Additional Terms” means the terms that apply to Promotions in addition to these Terms as brought to Your attention in the App from time to time.
  • "Intellectual Property Rights" means any and all patents, trademarks and service marks, registered designs, design rights and copyright, moral rights, rights in data and databases and other protectable lists of information, rights in confidential information, trade secrets, inventions and know how, trade and business names, domain names, get ups, logos and trade dress (including all extensions, revivals and renewals, where relevant) in each case whether registered or unregistered and application for any of them and the goodwill attaching to any of them and any rights or forms of protection of a similar nature and having equivalent or similar effect to any of them which may subsist anywhere in the world;
  • “Promotions” means the special programs, offers, sweepstakes, contests, raffles, surveys or other similar promotions that We may make available on the App.
  • “Products” means the food and beverages available for the User to order and displayed and/or described via the App.§  “Service(s)” means any service available through the App, as described under section “Services”.
  • “Site(s)” means the food and beverage outlet(s) where the User shall collect Orders.
  • “Sodexo” means Sodexo Canada, Ltd.,, an Ontario company registered in the with its head office located at 5420, North Service Road, suite 501, Burlington, Ontario, L7L 6C7, Canada.
  • “Terms” – means these terms and conditions which set out the basis under which We make the App (called Everyday (formerly known as Twelve Pay)) available to Users, set out the conditions under which Users may use the App and the terms relating to any products offered via the App and orders made via the App.
  • “Us”; “We”, or “Our” means Sodexo and its subsidiaries or supplier, insofar as it is concerned.
  • “User(s)” means any person connecting to the App.
  • “You” or “Your” means any App User.

2. Services

2.1 You must be 18 years of age or older to use the App and place Orders. Access to the App is permitted for personal use only.

2.2 Access to, and use of, the App is free of charge. You will need to set up a User account and provide the details outside in section 3.1 of these Terms.

2.3 Notwithstanding the provisions of sections 2.1 and 2.2, Sodexo does not guarantee availability nor uninterrupted or error free use of the App and shall not be liable for any damage, loss, claims, costs or expenses resulting from or as a consequence of scheduled or unscheduled downtime, unavailability or slowness.

2.4 The App enables You to:
         (a) Create, activate or modify a specific account.
         (b) Access information linked to the Site(s) such as menus, nutrition and allergen information and Promotions.
         (c) Access Your reward program if applicable on Your Site(s).
         (d) Tailor the information You will have access to.
         (e) Order and pay for food and beverages for click and collect at Site(s).

3. Registration

3.1 Before you can place an order, You will need to register by opening an account by providing Your full name, a valid email address and a password of Your choice. Your email address must remain valid as long as Your account remains active and it is Your responsibility to promptly update it should it no longer be accurate or current. More generally, all personal information communicated to Us must always be promptly updated as soon as it stops being true, complete, accurate, or current.

3.2
Your password is confidential and You shall not communicate it to any third-party individual or website. You should immediately contact Us should You have reason to believe that Your password is being used by an unauthorized third party. You shall be liable for all actions taken with Your password as well as for any loss or liability consequential to such use. You accept that You are liable for any use of the Services, including orders placed, if these are placed via Your account.

4. Products

4.1 We make every effort to provide an accurate description of the Products on the App, however, the User acknowledges and agrees that differences between the description of the Products on the App (photographs, Product description, compositions, colors, etc.) and the Products actually provided may occur.

4.2
We may delete, amend or update at any time the description or availability of the Products on the App

4.3
The Products available on the App will vary from Site to Site and on the day You connect to the App since they reflect the Products available and the menu of the day, subject to the conditions below.

4.4
The Products are offered up to the limit of availability mentioned on the App.

Informative Content

4.5
Users may be able to access information linked to the Sites such as menus, nutrition and allergen information, Promotions, and to food more generally such as recipes.

4.6
Users must be aware that, due to supply issues, a gap might exist between the informative content linked to the food available at a Site and the food actually available at the said Site. Sodexo shall not be responsible for such gap.

4.7
With regards to allergens, the User must check they have all necessary information with regards to allergenic substances that might be contained in the Products offered at the Sites before placing an order. Whilst We will take reasonable efforts to ensure that information published about allergens on the App is accurate, We provide no guarantees that orders will be free from allergens or that the information contained in the App is complete with all allergen information. If You have an allergy, You must notify the Site when collecting Your order and provide any information reasonably requested so that they can provide You with information regarding the ingredients of the Products that form Your order. If the Site confirms when collecting Your order that Products ordered do contain an allergen and this information was not available or was not reasonably obvious at the time of paying Your order, then the Site will offer You an exchange or refund of Your order and such exchange or refund shall be Your sole remedy in relation to such order. Examples of allergens that should be reasonably obvious are wheat in bread, dairy in milkshakes or cream/yogurt based dishes, peanuts in satay or other nut based dishes. This list is not intended to be exhaustive and is for illustrative purpose only.

4.8 Despite all the precautions taken, it is possible that one or more allergens may be present in the kitchens where the food is prepared causing accidental cross-contamination between dishes.

5. Orders

5.1 All the steps You must follow to place an Order are explained in the App. Once You have added the order to Your Cart, You can view the Cart and chose a payment option. Once the payment has been made this sends the order to be processed. Once it has been accepted it can no longer be cancelled.

5.2 We will send You an email once Your Order has been accepted by the Site to confirm Your Order and You will have a digital receipt on the App which is used to collect the order.

RIGHT OF WITHDRAWAL

5.3 The consumer right of withdrawal does not apply to goods made to the consumer's specifications or substantially personalized or which, given their nature, are likely to rapidly deteriorate or become outdated.

6. Prices and payment

6.1 The Product prices are displayed in the App in local currency and include all applicable taxes at the date of placing the order unless specified otherwise. Prices do not include any fees linked to the use of the electronic device from which You connected to the App and place Your order and You are solely responsible for these charges.

6.2
The total price of Your order will be displayed in the App at the time of placing the order and You accept the price when You click the Payment. You will also be required to make payment in full for Your order at this time

6.3
We reserve the right to amend the prices of the Products offered on the App at any time.

6.4 Payment shall be made by You via the methods available on the App.

6.5
We will not be required to fulfil Your order if You do not pay the full price and/or if Your payment is rejected for any reason. We may attempt to retake a failed payment, for example if this is due to a connection failure and the payment is queued.

6.6
Where We owe a refund or partial refund we will pay this within 5 working days of the decision being made that the sum should be refunded. This includes refunds of any payment credit.

6.7
We have the right to close Your account if, for any reason, You collected Products ordered through the App without paying their full price.

7. Reward programs and promotions

7.1 The App rewards ("Rewards") program allows You to earn and/or receive offers from the App. Participation in Rewards is limited to persons at least 18 years old who download the App Mobile App (the “App”) and sign-up for a Rewards account. Rewards accounts are limited to one individual per account. Rewards are valid only at participating Sodexo locations. To sign up for a Rewards account, download the App to Your Android or iPhone® device and follow the prompts to access account sign-up and/or sign-in page in the App. You will be required to provide the requested information, including, but not limited to, username, password, name, and e-mail address. Sodexo may periodically request additional information to help us get to know You better. You agree to provide true and accurate information and to ensure that information provided by You is up-to-date and accurate. Communications with You will be made using contact information most recently provided by You. Sodexo is not responsible for Your inability to receive or redeem offers or other loss arising from Your failure to provide and maintain accurate contact information.

7.2 Sodexo may send messages from time to time using the contact information provided by You. Such messages may include system updates, Rewards confirmations, administrative announcements, special requests and the like and may be sent via notifications in the App, via e-mail, or communicated to You on a receipt or display at the time of use of Your Rewards account. Please read the Privacy Policy carefully to understand how Sodexo collects, uses and discloses information about customers and how to update or change Your personal information and how we communicate with You. At all ties, you may opt out from receiving the above mentioned messages.

7.3
Your participation in Rewards is personal and non-transferable. Rewards status and/or individual Rewards may not be purchased, sold, bartered, brokered or otherwise transferred. There are no membership fees associated with Rewards. Offers made via Rewards are purely promotional offers. You agree that no portion of Your payment for purchases qualifying for any offer constitutes consideration paid for any App Reward offer.

7.4    
Rewards are issued on a periodic basis. They are referred to as ‘Rewards’ in the App but may appear with different descriptions from time to time. Upon signing up, You will receive notice via Your Rewards account of Your current offer. Once You activate a Rewards account, You progress towards an offer and may be eligible to receive special offers, from time to time. The number, type and frequency of offers are based on a number of factors, each of which are subject to change, without notice. Those factors may include, without limitation, volume and type of purchases at participating Sodexo locations, number of visits and frequency of visits to participating Sodexo locations, interaction with other Sodexo applications or promotions; or special offers made directly by Sodexo locations or the App which may include ways to progress toward Your next offer via a special promotion. For offers that are based on purchases, the following types of purchases at a participating Sodexo location qualify: (1) placing and completing a mobile order for a qualifying purchase through the App, where applicable; (2) or completing a transaction at a participating Sodexo location and scanning the digital code linking to Your Rewards account at checkout.

7.5
You must use the App, or if placing an online order be signed into Your Rewards account, to complete the qualifying purchase or activity in order for that purchase or activity to count towards Your progress to the next qualifying offer. Benefits applied from any single qualifying purchase or activity may only be credited to one (1) Rewards account. The qualifying purchase or activity will be applied to Your Rewards account after completion of the qualifying purchase or activity. In certain cases, it may take twenty-four (24) hours or more to be credited. Sodexo shall not be responsible for, or liable to, You, or any person or entity, in any way for any losses, costs or expenses incurred by a delay, error or omission in crediting a qualifying purchase or activity to Your Rewards account.Offers are promotional offers and may have certain restrictions including expiration dates and short, time-limited redemption periods. For free drink or food offers, some restrictions apply, and items are subject to availability at specific, participating locations. All Offers must be redeemed prior to the stated expiration date to be valid. It is Your responsibility to check Your Rewards account periodically for offers and use the offers prior to the stated expiration date.

7.6
Activities which allow progress towards offers do not count towards and may not be combined with other programs. Activities tied to specific offers must be fully completed and will only result in one offer, regardless of the number of times the activity is performed. Partial Rewards will not be issued.  Sodexo reserves the right to change, modify or update these offers and the qualifying purchases and activities to progress to an offer from time to time without notice. Sodexo is under no obligation to provide You with any number of offer opportunities or special offers. Sodexo reserves the right to limit enrollment, modify the Rewards, and/or to terminate the Rewards offering program.

7.7
From time to time, We may run promotional offers or bonuses for using the services and details of such Promotions shall be made available via the App. Where a Promotion offers customers a bonus for submitting or completing a set number of orders, You must not do anything in fulfilment of this Promotion which may be deemed fraudulent.

7.8 Where it is reasonably considered by Sodexo that You have acted in a manner that is otherwise than in accordance with section

7.8
above, Sodexo will notify You and, in its sole discretion, may withhold any promotional payment or discount and/or suspend or terminate Your access to the App.  

8. User obligations

8.1 In using the App, You shall:
         (a) have sole responsibility for the legality, reliability, integrity, accuracy and quality of the information, materials, content and data You                            provide;
         (b) agree to comply with all the provisions of the Terms, as well as any other applicable terms and conditions that may be brought to Your attention from time to time, at all times during Your use of the App;
          (c) agree to be responsible for (and that Sodexo has no responsibility to You or to any third party for) any breach of Your obligations under the Terms and for the consequences of any such breach.

8.2. In using the App, You shall not:
         (a) violate or infringe any applicable local, state, national or international law;
         (b) collect, harvest, store, use or publish any third party’s personal data on the App;
         (c) restrict, inhibit the use and enjoyment of the App by any other User or third party;
         (d) misrepresent Your identity or affiliation with any other person or organization;
         (e) upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libelous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;
         (f) impersonate any person or entity, falsely claim an affiliation with any person or entity;
         (g) make available any unsolicited or unauthorized advertising, promotion or any other form of solicitation, or use the App other than for the Purpose;
         (h) interfere or attempt to interfere with service to any User, host or network;
         (i) alter or modify any part of the App;
         (j) attempt to probe, scan or test the vulnerability of App or any associated system or network, breach security or authentication measures without proper authorization, interfere with or disrupt the servers or networks connected to the App;
        (k) introduce any viruses (including any variant or similar malicious code of instructions), Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of the App or any User’s computer or property of another;
        (l) copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any part of or parts of the App or its related data (except User Content), software or applications, including but not limited to any Content (except User Content), in any medium without Sodexo's prior written authorization;
      (m) disassemble, de-compile, reverse engineer, or otherwise attempt to discover or gain access to the source code of any part of the App or component, processes thereof. You also agree not to insert any code or product to manipulate the App in any way that affects other Users’ experience.

9. Contact us / information / complaint

You can contact Customer Support for any information, complaint or question via the App. Or You can write to Our registered office. Any complaint should be raised where possible within 5 days of collection of Your Order.

10. Limitation of liability

10.1 Nothing in these Terms excludes or limits Sodexo’s liability for death or personal injury arising from Sodexo’s gross negligence, or its fraud or fraudulent misrepresentations, or any other liability that cannot be excluded or limited by US law.

10.2
To the fullest extent permitted by law, Sodexo shall not be liable, whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise, for:
        (a) any diminution in quality or appearance as a result of the User or their nominee not collecting the order at the time specified in the order confirmation or receipt;
        (b) any collection by a third party who is not authorized by the User but has produced the order confirmation or receipt;
        (c) any indirect or consequential loss or for any losses arising as a result of business use of the App; or
        (d)  any liability arising under or in connection with:
                (i) use of, or inability to use, the App and/or Services;
                (ii) use of or reliance on any content displayed on the App;
                (iii) incompatibility of the App with any of Your electronic and/or mobile equipment, devices, software or telecommunications links; and
                (iv)unsuitability, unreliability or inaccuracy of the App and/or the Services.

10.3
Subject to sections 10.1 and 10.2, Sodexo’s maximum liability to You whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise for shall be limited to the price paid for the order in connection with which the liability arose.

10.4
You must take the necessary measures to ensure the proper preservation of the Products after You collect them and to take appropriate measures if the Product appears not fit for consumption (for example You must not consume it and notify us as soon as possible). We shall not be held liable for any damages which may result from the negligence of the User after delivery/collection of the order.

10.5
Each User assumes responsibility and risk for its use of the App, and for conclusions drawn from such use, and for its User content. The App is provided on an “as is” and on an “as available” basis. We accept no liability for any damage caused by errors or omissions in any information, User content, instructions or scripts provided by any User for use of the App, or any actions taken by Us at the User's direction; We make no warranty, and disclaim all responsibility and liability for, the availability, timeliness, reliability, quality of the App; all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute, civil or common law are, to the fullest extent permitted by any applicable law, excluded from the Terms;

10.6
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your electronic and/or mobile equipment, computer programs, data or other proprietary material due to Your use of the App and/or the Services or to Your downloading of any content on it, or on any website linked to it.

10.7
We will not be held liable for the display of a wrong price or information in Your order if such display is due to a computer bug or to an intrusion into Our IT systems. In such a case, and especially if the App displays identical prices for all Products or prices that are clearly wrong, We reserve the right to cancel any order.

11. IT security

11.1 Each User hereby acknowledges and understands, and continually affirms through its ongoing use of the App, that its use is solely at User’s own risk and subject to these Terms.

11.2 Each User hereby acknowledges that there will be occasions when the App will be interrupted for scheduled maintenance or upgrades or for emergency repairs. We will not be liable to You for any interruption or discontinuation of the App, or in case of loss of any content.

11.3 While Sodexo has endeavored to create a secure and reliable App, the User acknowledges that confidentiality of any communication or material transmitted to/from the App over the Internet cannot be guaranteed. Accordingly, Sodexo is not responsible for (a) the security of any information transmitted via the Internet, or (b) the accuracy of the information contained on the App and provided by the user.

11.4 We shall have no liability for interruptions in internet.

11.5 We are not responsible or liable for and do not in any way warrant the availability of, access to, or use of the App, or that the App will be uninterrupted, without delay, error-free or omission free.

11.6 The App may contain links of third-party websites. Such sites are not under Our control, and We are not responsible for and do not endorse, recommend or sponsor their content, privacy policies (if any and/or the product(s), service(s), advice(s) described on these sites.

11.7 Payment security is provided by Stripe who are responsible for the security of the payment for the transaction.

11.8 The App is operated by Dynamify Limited (company number 09575041) and registered address at 20-22 Wenlock Road, London N1 7GU and hosted by Amazon Web Services.

12. Customer data

12.1 - Sodexo shall own all right, title and interest in and to all of Customer Data on the App to the extent legally permissible;

12.2 -
Sodexo shall, in providing the use of the App, comply with information security, confidentiality and data protection policies relating to the privacy and security of Your Data provided to Sodexo from time to time;

12.3 -
Sodexo shall undertake all reasonable measures to protect and secure access to Your Data;

12.4 -
Both parties will comply with all applicable requirements of the Data Protection Legislation or other Applicable Law.

13. Intellectual property

13.1 The App, including but not limited to the data, text, links, photographs, images, video, audio content, all compilations of information, any software programs, tools, applications and/or code, the selection and arrangement of the aforementioned and the “look and feel” of the App (collectively referred to as “Content”), is protected by intellectual property laws, including but not limited to copyright, trademark, patent, model and design, and proprietary rights.

13.2
Each User acknowledges and agrees that We own all Intellectual Property Rights in the App and its Content.

13.3
In using or accessing the App, You acknowledge and agree to abide by all applicable intellectual property laws, as well as any additional notices or restrictions contained on the App.

13.4
Unauthorized use of the App and the Content and materials contained on or available through the App may violate applicable intellectual property laws or other laws.

13.5
Any rights not expressly granted herein are reserved to Sodexo or its licensors, as applicable. Nothing in the Terms grants the User any rights to, or in, Content, patents, copyrights, designs, reports, analysis, concepts, confidential information and findings, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), computer programs, or source code and all documentation, including all moral rights, or any other or other proprietary material, rights or licenses in respect of App or any related software and documentation. You will not alter, modify, erase, destroy, obscure, or otherwise remove any copyright or proprietary notices or labels contained within the App and its related application or software.

14. Termination

14.1 These Terms (or any updates hereto) shall exist for an indefinite period of time. However, You may terminate Your agreement with us at any time by permanently deleting the App installed on any device and deactivating Your account.

14.2
Sodexo is entitled to terminate or suspend its provision of the Services to You and/or Your license to use the App, with immediate effect, by disabling Your account or otherwise preventing You from accessing or using the App, at its sole discretion.

14.3
Any termination by Us of Your use of the App will occur without prejudice to any damages that may be claimed by Us to the User or their assigns and legal representatives in reparation for the injuries suffered by Us because of the User’s failures to comply with the Terms.

14.4
On termination for any reason:
(a) all rights granted to You under these Terms shall cease; and
(b) You must immediately cease all activities authorized by these Terms, including Your use of the App; and
(c) You must immediately delete or remove the App from all Your devices and certify to Us that You have done so

14.5
Suspension or Modification
Sodexo reserves the right, at its sole discretion, to change, alter, suspend or indefinitely close the App and/or Your access to the Services. From time to time, Sodexo may also restrict access to some or all parts of the Services and/or the App.

15. Miscellaneous

15.1 We reserve the right to amend the Terms under which the App is made available to Users, upon notice, which may be given by Us posting such amendments on the App, by e-mail, or any other method as determined in Our discretion. A User’s continued use of App following notice of such amendments will be conclusively deemed acceptance of any changes to these terms and conditions. Each time You access the App, You must check for any updates to the Terms. For the avoidance of any doubt, if We have updated the Terms, this will be construed as notice to You. The placing of an order by You shall be conclusive evidence that You have accepted any updates to the Terms.

15.2.
No failure or delay by Sodexo to exercise any right or remedy provided in the Terms or by law shall constitute a waiver of that or any right or remedy, nor shall it preclude or restrict the further exercise of that or any right or remedy. No single or partial exercise of such remedy shall preclude or restrict the further exercise of that or any other right or remedy

15.3
If any provision of these Terms is held unenforceable by a court or tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to affect the original intent, and the remainder of these Terms shall continue in full force and effect.

15.4
We may transfer our rights and obligations under these Terms to another organization, but this will not affect Your rights or our obligations under these Terms. You may not, however, transfer Your rights or obligations under these Terms to anyone.

15.5
These Terms may be amended, supplemented or updated at any time, in particular to comply with any legal, regulatory, case law or technical developments that may arise.

15.6  
The content of the App and its features can be amended, deleted or updated at any time. We reserve the right to close the App down at any time

15.7 These Terms, and any non-contractual obligations arising out of them, shall be governed, and construed in accordance with the laws of the Province of Ontario and the courts of Toronto, without regard to conflict-of-laws provisions. Sodexo makes no representation that the information in the App is appropriate or available for use in other locations, and access to the App from territories where the content of the App may be illegal is prohibited. Those who choose to access the App from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any proceedings resulting out of these terms of use, and any non-contractual obligations arising out of them, the Privacy Policy, Services and/or the use of the App shall be held in the Province of Ontario and courts of Toronto.

15.8
These Terms are without prejudice to any rights You may have under applicable law.

Contact us

Questions, comments and requests regarding these Terms should be sent by email to everydaycustomersupport.usa@sodexo.com.

Last updated: 29thJuly 2022

Terms and Conditions (Ireland)

PLEASE CAREFULLY READ THESE TERMS BEFORE USING THE APP OR PLACING ORDERS, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. YOUR ACCESS TO, USE OF AND BROWSING OF THE SITE AND ITS CONTENTS and any order ARE SUBJECT TO THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. BY USING THE APP AND BY TICKING THE ACCEPTANCE BOX, YOU INDICATE THAT YOU ACCEPT THESE TERMS. YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSE 11 WHICH LIMITS OUR LIABILITY TO YOU.

1. Definitions

1.1    In these Terms the following words shall have the following meanings:

  • “App” means this mobile application known as ‘Everyday (formerly known as Twelve Pay)’ which provides a platform for Users to place Orders and is owned by or licensed to Sodexo.
  • “Additional Terms” means the terms that apply to Promotions in addition to these Terms as brought to Your attention in the App from time to time.
  • "Intellectual Property Rights" means any and all patents, trademarks and service marks, registered designs, design rights and copyright, moral rights, rights in data and databases and other protectable lists of information, rights in confidential information, trade secrets, inventions and know how, trade and business names, domain names, get ups, logos and trade dress (including all extensions, revivals and renewals, where relevant) in each case whether registered or unregistered and application for any of them and the goodwill attaching to any of them and any rights or forms of protection of a similar nature and having equivalent or similar effect to any of them which may subsist anywhere in the world;
  • “Promotions” means the special programs, offers, sweepstakes, contests, raffles, surveys or other similar promotions that We may make available on the App.
  • “Products” means the food and beverages available for the User to order and displayed and/or described via the App.
  • “Service(s)” means any service available through the App, as described under section “Services”.
  • “Site(s)” means the food and beverage outlet(s) where the User shall collect Orders.
  • “Sodexo” means Sodexo Ireland Limited, a company incorporated in Ireland with registration number 180309 and having it’s registered office at Temple House, 57 Temple Road, Blackrock, Co. Dublin
  • “Stripe” means Stripe Payments Europe, Limited, a company registered in Ireland (company registration no: IE513174) whose registered office is at C/o A&l Goodbody, Ifsc, North Wall Quay, Dublin 1, 662880, the payment provider.     
  • “Terms” – means these terms and conditions which set out the basis under which We make the App (called Everyday (formerly known as Twelve Pay)) available to Users, set out the conditions under which Users may use the App and the terms relating to any products offered via the App and orders made via the App.     
  • “Us”; “We”, or “Our” means Sodexo and its subsidiaries or supplier, insofar as it is concerned.  
  • “User(s)” means any person connecting to the App.
  • “You” or “Your” means any App User. 

2. Services

2.1  

2.2  


2.3



2.4
2.1 You must be 18 years of age or older to use the App and place Orders. Access to the App is permitted for personal use only.

2.2 Access to, and use of, the App is free of charge. You will need to set up a User account and provide the details outside in section 3.1 of these Terms.

2.3 Notwithstanding the provisions of sections 2.1 and 2.2, Sodexo does not guarantee availability nor uninterrupted or error free use of the App and shall not be liable for any damage, loss, claims, costs or expenses resulting from or as a consequence of scheduled or unscheduled downtime, unavailability or slowness.

2.4 The App enables You to:
  •    a) Create, activate or modify a specific account.
  •    b) Access information linked to the Site(s) such as menus, nutrition and allergen information and Promotions.
  •    c) Access Your reward program if applicable on Your Site(s).
  •    d) Tailor the information You will have access to.
  •    e) Order and pay for food and beverages for click and collect at Site(s).

3. Registration

3.1




3.2
3.1 Before You can place an Order, You will need to register by opening an account by providing Your full name, a valid email address and a password of Your choice. Your email address must remain valid as long as Your account remains active and it is Your responsibility to promptly update it should it no longer be accurate or current. More generally, all personal information communicated to Us must always be promptly updated as soon as it stops being true, complete, accurate, or current.

3.2 Your password is confidential and You shall not communicate it to any third-party individual or website. You should immediately contact Us should You have reason to believe that Your password is being used by an unauthorized third party. You shall be liable for all actions taken with Your password as well as for any loss or liability consequential to such use. You accept that You are liable for any use of the Services, including Orders placed, if these are placed via Your account.

4. Products

4.1



4.2

4.3


4.4



4.5


4.6


4.7










4.8
4.1 We make every effort to provide an accurate description of the Products on the App, however, the User acknowledges and agrees that differences between the description of the Products on the App (photographs, Product description, compositions, colours, etc.) and the Products actually provided may occur.

4.2 We may delete, amend or update at any time the description or availability of the Products on the App.

4.3 The Products available on the App will vary from Site to Site and on the day You connect to the App since they reflect the Products available and the menu of the day, subject to the conditions below.

4.4 The Products are offered up to the limit of availability mentioned on the App.

Informative Content

4.5 Users may be able to access information linked to the Sites such as menus, nutrition and allergen information, Promotions, and to food more generally such as recipes.

4.6 Users must be aware that, due to supply issues, a gap might exist between the informative content linked to the food available at a Site and the food actually available at the said Site. Sodexo shall not be responsible for such gap.

4.7 With regards to allergens, the User must check they have all necessary information with regards to allergenic substances that might be contained in the Products offered at the Sites before placing an Order. Whilst We will take reasonable efforts to ensure that information published about allergens on the App is accurate, We provide no guarantees that Orders will be free from allergens or that the information contained in the App is complete with all allergen information. If You have an allergy, You must notify the Site when collecting Your Order and provide any information reasonably requested so that they can provide You with information regarding the ingredients of the Products that form Your Order. If the Site confirms when collecting Your Order that Products ordered do contain an allergen and this information was not available or was not reasonably obvious at the time of playing Your Order, then the Site will offer You an exchange or refund of Your Order and such exchange or refund shall be Your sole remedy in relation to such Order. Examples of allergens that should be reasonably obvious are wheat in bread, dairy in milkshakes or cream/yogurt based dishes, peanuts in satay or other nut based dishes. This list is not intended to be exhaustive and is for illustrative purpose only.

4.8 The User is aware that the information published on the App is linked to the 14 major allergens voluntarily introduced in the food as referenced by the Foods Standard Agency. Despite all the precautions taken, it is possible that one or more of these substances is present in the kitchens where the food is prepared causing accidental cross-contamination between dishes.

5. Orders

5.1



5.2




5.3
5.1 All the steps You must follow to place an Order are explained in the App. Once You have added the order to Your Cart, You can view the Cart and chose a payment option. Once the payment has been made this sends the order to be processed. Once it has been accepted it can no longer be cancelled.

5.2 We will send You an email once Your Order has been accepted by the Site to confirm Your Order and You will have a digital receipt on the App which is used to collect the order.

RIGHT OF WITHDRAWAL

5.3 The consumer right of withdrawal does not apply to goods made to the consumer's specifications or substantially personalised or which, given their nature, are likely to rapidly deteriorate or become outdated.

6. Prices and payment

6.1



6.2


6.3

6.4

6.5


6.6


6.7
6.1 The Product prices are displayed in the App in pounds sterling and include all applicable taxes at the date of placing the Order unless specified otherwise. Prices do not include any fees linked to the use of the electronic device from which You connected to the App and place Your Order and You are solely responsible for these charges.

6.2 The total price of Your Order will be displayed in the App at the time of placing the Order and You accept the price when You click the Payment. You will also be required to make payment in full for Your Order at this time.

6.3 We reserve the right to amend the prices of the Products offered on the App at any time.

6.4 Payment shall be made by You via the methods available on the App, via Stripe.

6.5 We will not be required to fulfil Your Order if You do not pay the full price and/or if Your payment is rejected for any reason. We may attempt to retake a failed payment, for example if this is due to a connection failure and the payment is queued.

6.6 Where We owe a refund or partial refund we will pay this within 5 working days of the decision being made that the sum should be refunded. This includes refunds of any payment credit.

6.7 We have the right to close Your account if, for any reason, You collected Products ordered through the App without paying their full price.

7. Reward programs and promotions

7.1


7.2



7.3

7.1 From time to time We may offer reward programmes to Users. Any such reward programmes shall be subject to separate terms and conditions and such terms and conditions shall be made available and/or their location signposted in the App.

7.2 From time to time, We may run promotional offers or bonuses for using the Services and details of such Promotions shall be made available via the App. Where a Promotion offers customers a bonus for submitting or completing a set number of Orders, You must not do anything in fulfilment of this Promotion which may be deemed fraudulent.

7.3 Where it is reasonably considered by Sodexo that You have acted in a manner that is otherwise than in accordance with section 7.2 above, Sodexo will notify You and, in its sole discretion, may withhold any promotional payment or discount and/or suspend or terminate Your access to the App.

8. User obligations

8.1  





 



8.2


8.1 In using the App, You shall:
  •    a) have sole responsibility for the legality, reliability, integrity, accuracy and quality of the information, materials, content and data You provide;
  •    b) agree to comply with all the provisions of the Terms, as well as any other applicable terms and conditions that may be brought to Your attention from time to time, at all times during Your use of the App;
  •    c) agree to be responsible for (and that Sodexo has no responsibility to You or to any third party for) any breach of Your obligations under the Terms and for the consequences of any such breach.
8.2 In using the App, You shall not:
  •    a) violate or infringe any applicable local, state, national or international law;
  •    b) collect, harvest, store, use or publish any third party’s personal data on the App;
  •    c) restrict, inhibit the use and enjoyment of the App by any other User or third party;
  •    d) misrepresent Your identity or affiliation with any other person or organization;
  •    e) upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libellous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;
  •    f) impersonate any person or entity, falsely claim an affiliation with any person or entity;
  •    g) make available any unsolicited or unauthorized advertising, promotion or any other form of solicitation, or use the App other than for the Purpose;
  •    h) interfere or attempt to interfere with service to any User, host or network;upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libellous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;
  •    i) alter or modify any part of the App;
  •    j) attempt to probe, scan or test the vulnerability of App or any associated system or network, breach security or authentication measures without proper authorization, interfere with or disrupt the servers or networks connected to the App;
  •    k) introduce any viruses (including any variant or similar malicious code of instructions), Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of the App or any User’s computer or property of another;
  •    l) copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any part of or parts of the App or its related data (except User Content), software or applications, including but not limited to any Content (except User Content), in any medium without Sodexo's prior written authorization;
  •    m) disassemble, de-compile, reverse engineer, or otherwise attempt to discover or gain access to the source code of any part of the App or component, processes thereof. You also agree not to insert any code or product to manipulate the App in any way that affects other Users’ experience.

9. Contact us / Information / Complaint

9.1

9.1 You can contact Customer Support for any information, complaint or question via the App or email DigitalCustomerSupport.UKandIE@sodexo.com.  Or You can write to Our registered office. Any complaint should be raised where possible within 5 days of collection of Your Order.

10. Limitation of liability

10.1  


10.2  














10.3


10.4



10.5






10.6



10.7
10.1 Nothing in these Terms excludes or limits Sodexo’s liability for death or personal injury arising from Sodexo’s negligence, or its fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

10.2 To the fullest extent permitted by law, Sodexo shall not be liable, whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise, for:
  •    a) any diminution in quality or appearance as a result of the User or their nominee not collecting the Order at the time specified in the Order confirmation or receipt;
  •    b) any collection by a third party who is not authorised by the User but has produced the Order confirmation or receipt;
  •    c) any indirect or consequential loss or for any losses arising as a result of business use of the App; or
  •    d) any liability arising under or in connection with:
  •                i) use of, or inability to use, the App and/or Services;
  •                ii) use of or reliance on any content displayed on the App; any liability arising under or in connection with:
  •                iii) incompatibility of the App with any of Your electronic and/or mobile equipment, devices, software or telecommunications links; and
  •                iv) unsuitability, unreliability or inaccuracy of the App and/or the Services.
10.3 Subject to sections 10.1 and 10.2, Sodexo’s maximum liability to You whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise for shall be limited to the price paid for the Order in connection with which the liability arose.

10.4 You must take the necessary measures to ensure the proper preservation of the Products after You collect them and to take appropriate measures if the Product appears unconsumable (for example You must not consume it and notify us as soon as possible). We shall not be held liable for any damages which may result from the negligence of the User after delivery/collection of the Order.

10.5 Each User assumes responsibility and risk for its use of the App, and for conclusions drawn from such use, and for its User content. The App is provided on an “as is” and on an “as available” basis. We accept no liability for any damage caused by errors or omissions in any information, User content, instructions or scripts provided by any User for use of the App, or any actions taken by Us at the User's direction; We make no warranty, and disclaim all responsibility and liability for, the availability, timeliness, reliability, quality of the App; all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from the Terms;

10.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your electronic and/or mobile equipment, computer programs, data or other proprietary material due to Your use of the App and/or the Services or to Your downloading of any content on it, or on any website linked to it.

10.7 We will not be held liable for the display of a wrong price or information in Your Order if such display is due to a computer bug or to an intrusion into Our IT systems. In such a case, and especially if the App displays identical prices for all Products or prices that are clearly wrong, We reserve the right to cancel any Order.

11. IT Security

11.1


11.2



11.3




11.4

11.5


11.6



11.7

11.8
11.1 Each User hereby acknowledges and understands, and continually affirms through its ongoing use of the App, that its use is solely at User’s own risk and subject to these Terms.

11.2 Each User hereby acknowledges that there will be occasions when the App will be interrupted for scheduled maintenance or upgrades or for emergency repairs. We will not be liable to You for any interruption or discontinuation of the App, or in case of loss of any content.

11.3 While Sodexo has endeavoured to create a secure and reliable App, the User acknowledges that confidentiality of any communication or material transmitted to/from the App over the Internet cannot be guaranteed. Accordingly, Sodexo is not responsible for (a) the security of any information transmitted via the Internet, or (b) the accuracy of the information contained on the App and provided by the user.

11.4 We shall have no liability for interruptions in internet.

11.5 We are not responsible or liable for and do not in any way warrant the availability of, access to, or use of the App, or that the App will be uninterrupted, without delay, error-free or omission free.

11.6 The App may contain links of third-party websites. Such sites are not under Our control, and We are not responsible for and do not endorse, recommend or sponsor their content, privacy policies (if any and/or the product(s), service(s), advice(s) described on these sites.

11.7 Payment security is provided by Stripe who are responsible for the security of the payment for the transaction.

11.8 The App is operated by Dynamify Limited (company number 09575041) with registered address at 20-22 Wenlock Road, London N1 7GU and hosted by Amazon Web Services.

12. Intellectual property

12.1




12.2

12.3


12.4


12.5
12.1 The App, including but not limited to the data, text, links, photographs, images, video, audio content, all compilations of information, any software programs, tools, applications and/or code, the selection and arrangement of the aforementioned and the “look and feel” of the App (collectively referred to as “Content”), is protected by intellectual property laws, including but not limited to copyright, trademark, patent, model and design, and proprietary rights.

12.2 Each User acknowledges and agrees that We own all Intellectual Property Rights in the App and its Content.

12.3 In using or accessing the App, You acknowledge and agree to abide by all applicable intellectual property laws, as well as any additional notices or restrictions contained on the App.

12.4 Unauthorized use of the App and the Content and materials contained on or available through the App may violate applicable intellectual property laws or other laws.

12.5 Any rights not expressly granted herein are reserved to Sodexo or its licensors, as applicable. Nothing in the Terms grants the User any rights to, or in, Content, patents, copyrights, designs, reports, analysis, concepts, confidential information and findings, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), computer programs, or source code and all documentation, including all moral rights, or any other or other proprietary material, rights or licences in respect of App or any related software and documentation. You will not alter, modify, erase, destroy, obscure, or otherwise remove any copyright or proprietary notices or labels contained within the App and its related application or software.

13. Termination

13.1  


13.2  


13.3



13.4






13.5
13.1 These Terms (or any updates hereto) shall exist for an indefinite period of time. However, You may terminate Your agreement with us at any time by permanently deleting the App installed on any device and deactivating Your account.

13.2 Sodexo is entitled to terminate or suspend its provision of the Services to You and/or Your licence to use the App, with immediate effect, by disabling Your account or otherwise preventing You from accessing or using the App, at its sole discretion.

13.3 Any termination by Us of Your use of the App will occur without prejudice to any damages that may be claimed by Us to the User or their assigns and legal representatives in reparation for the injuries suffered by Us because of the User’s failures to comply with the Terms.

13.4 On termination for any reason:
  •    a) all rights granted to You under these Terms shall cease; and
  •    b) You must immediately cease all activities authorized by these Terms, including Your use of the App; and
  •    c) You must immediately delete or remove the App from all Your devices and certify to Us that You have done so.
Suspension or Modification

13.5 Sodexo reserves the right, at its sole discretion, to change, alter, suspend or indefinitely close the App and/or Your access to the Services. From time to time, Sodexo may also restrict access to some or all parts of the Services and/or the App.

14. Miscellaneous

14.1






14.2



14.3



14.4


14.5


14.6


14.7



14.8



14.9
14.1 We reserve the right to amend the Terms under which the App is made available to Users, upon notice, which may be given by Us posting such amendments on the App, by e-mail, or any other method as determined in Our discretion. A User’s continued use of App following notice of such amendments will be conclusively deemed acceptance of any changes to these terms and conditions. Each time You access the App, You must check for any updates to the Terms. For the avoidance of any doubt, if We have updated the Terms, this will be construed as notice to You. The placing of an Order by You shall be conclusive evidence that You have accepted any updates to the Terms.

14.2 No failure or delay by Sodexo to exercise any right or remedy provided in the Terms or by law shall constitute a waiver of that or any right or remedy, nor shall it preclude or restrict the further exercise of that or any right or remedy. No single or partial exercise of such remedy shall preclude or restrict the further exercise of that or any other right or remedy.

14.3 If any provision of these Terms is held unenforceable by a court or tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to affect the original intent, and the remainder of these Terms shall continue in full force and effect.

14.4 We may transfer our rights and obligations under these Terms to another organization, but this will not affect Your rights or our obligations under these Terms. You may not, however, transfer Your rights or obligations under these Terms to anyone.

14.5 These Terms may be amended, supplemented or updated at any time, in particular to comply with any legal, regulatory, case law or technical developments that may arise.

14.6 The content of the App and its features can be amended, deleted or updated at any time. We reserve the right to close the App down at any time.

14.7 Rights under these Terms only accrue to a person party to these Terms. Accordingly a person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms or conditions, but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

14.8 These Terms, and any non-contractual obligations arising out of them, are governed and construed in accordance with the law of England and Wales and any proceedings resulting out of these terms of use, and any non-contractual obligations arising out of them, the Privacy Policy, Services and/or the use of the App shall be held in the Courts of England and Wales.

14.9 These Terms are without prejudice to Your statutory rights.

Términos y Condiciones (España)

LEA DETENIDAMENTE ESTOS TÉRMINOS ANTES DE UTILIZAR LA APP O REALIZAR PEDIDOS, YA QUE AFECTAN A SUS DERECHOS Y OBLIGACIONES LEGALES. EL ACCESO, USO Y NAVEGACIÓN DEL SITIO Y SUS CONTENIDOS Y CUALQUIER PEDIDO ESTÁN SUJETOS A ESTAS CONDICIONES Y A TODAS LAS LEYES Y REGLAMENTOS APLICABLES. SI UTILIZA LA APP Y MARCA LA CASILLA DE ACEPTACIÓN, USTED INDICA QUE ACEPTA ESTAS CONDICIONES. SE LE ADVIERTE ESPECÍFICAMENTE DE LA CLÁUSULA 10 QUE LIMITA NUESTRA RESPONSABILIDAD ANTE USTED.

1. DEFINICIONES

1.1    En estos Términos, las siguientes palabras tienen el significado que se explica a continuación:

2. SERVICIOS

2.1  

2.2  


2.3



2.4
2.1 Debe ser mayor de 18 años para utilizar la App y realizar Pedidos. El acceso a la aplicación solo está permitido para uso personal.

2.2 Acceder a la App y utilizarla es gratis. Deberá crear una cuenta de Usuario y proporcionar los datos que figuran en la sección 3.1 de estos Términos.

2.3 Sin perjuicio de las disposiciones de las secciones 2.1 y 2.2, Sodexo no garantiza la disponibilidad ni el uso ininterrumpido o libre de errores de la App y no asumirá responsabilidad por ningún daño, pérdida, reclamación, coste o gasto que sea resultado o consecuencia de un tiempo de inactividad programado o no programado, una falta de disponibilidad o lentitud.

2.4 Con la App podrá:
  •    a) Crear, activar o modificar una cuenta específica.
  •    b) Acceder a información vinculada al Sitio, como menús, información nutricional y sobre alérgenos y Promociones.
  •    c) Acceder a su programa de recompensas, si es aplicable a su Sitio.
  •    e) Adaptar la información a la que tendrá acceso
  •    c) Pedir y pagar la comida y las bebidas para hacer clic y recoger en el Sitio.

3. REGISTRO

3.1




3.2
3.1 Antes de que pueda realizar un Pedido, deberá registrarse abriendo una cuenta y proporcionando su nombre completo, una dirección de correo electrónico válida y una contraseña de su elección. Su dirección de correo electrónico debe seguir siendo válida mientras su cuenta permanezca activa y Usted es responsable de actualizarla rápidamente en caso de que deje de ser exacta o actual. De manera más general, toda la información personal que se nos comunique debe actualizarse siempre rápidamente en cuanto deje de ser verdadera, completa, exacta o actual.

3.2 Su contraseña es confidencial y no deberá comunicarla a ningún individuo o sitio web de terceros. Debe ponerse en contacto con Nosotros inmediatamente si tiene motivos para creer que su contraseña está siendo utilizada por un tercero no autorizado. Usted será responsable de todas las acciones realizadas con su contraseña, así como de cualquier pérdida o responsabilidad derivada de dicho uso. Usted acepta que es responsable de cualquier uso de los Servicios, incluidos los Pedidos realizados, si se hacen a través de su cuenta.

4. PRODUCTOS

4.1



4.2

4.3


4.4



4.5


4.6


4.7










4.8
4.1 Hacemos todo lo posible por proporcionar una descripción exacta de los Productos en la App; sin embargo, el Usuario reconoce y acepta que pueden producirse diferencias entre la descripción de los Productos en la App (fotografías, descripción del Producto, composiciones, colores, etc.) y los Productos realmente proporcionados.

4.2 Podremos eliminar, modificar o actualizar en cualquier momento la descripción o la disponibilidad de los Productos en la App.

4.3 Los Productos disponibles en la App variarán de un Sitio a otro y en el día en que Usted se conecte a la App, ya que reflejan los Productos disponibles y el menú del día, que dependen de las condiciones que figuran a continuación.

4.4 Los Productos se ofrecen hasta el límite de disponibilidad mencionado en la App.

Contenido informativo

4.5 Los usuarios podrán acceder a información vinculada a los Sitios, como menús, información nutricional y sobre alérgenos, Promociones y alimentos en general, como recetas.

4.6 Los usuarios deben ser conscientes de que, por cuestiones de suministro, puede existir un desfase entre los contenidos informativos vinculados a los alimentos disponibles en un Sitio y los alimentos realmente disponibles en dicho Sitio. Sodexo no será responsable de este desfase.

4.7 En cuanto a los alérgenos, el Usuario debe comprobar que dispone de toda la información necesaria en relación con las sustancias alergénicas que puedan contener los Productos ofrecidos en los Sitios antes de realizar un Pedido. Aunque haremos esfuerzos razonables para garantizar que la información publicada sobre los alérgenos en la App sea exacta, no garantizamos que los Pedidos no contengan alérgenos o que la información incluida en la App sea completa y contenga toda la información sobre alérgenos. Si tiene una alergia, deberá informar al Sitio al recoger su Pedido y proporcionar toda la información que se le solicite razonablemente para que puedan proporcionarle información sobre los ingredientes de los Productos que integran su Pedido. Si el Sitio confirma al recoger su Pedido que los Productos solicitados contienen un alérgeno y esta información no estaba disponible o no era razonablemente obvia en el momento de realizar su Pedido, el Sitio le ofrecerá un cambio o reembolso de su Pedido y dicho cambio o reembolso será su único recurso en relación con dicho Pedido. Algunos ejemplos de alérgenos que deberían ser razonablemente obvios son el trigo en el pan, los lácteos en los batidos o los platos con nata/yogur o los cacahuetes en el satay u otros platos con frutos secos. Esta lista no pretende ser exhaustiva y solo tiene carácter ilustrativo.

4.8 A pesar de todas las precauciones tomadas, es posible que haya uno o varios alérgenos en las cocinas donde se preparan los alimentos y que se produzca una contaminación cruzada accidental entre los platos.

5. PEDIDOS

5.1



5.2




5.3
5.1 Todos los pasos que debe seguir para realizar un Pedido se explican en la App. Después de añadir el pedido a su cesta, puede ver la cesta y elegir una opción de pago. Una vez realizado el pago, se envía el pedido para tramitarlo. Cuando se acepta, ya no puede cancelarse.

5.2 Le enviaremos un correo electrónico cuando el Sitio haya aceptado el Pedido para confirmarlo; dispondrá de un recibo digital en la App que se utiliza para recoger el pedido.

DERECHO DE DESISTIMIENTO

5.3 El derecho de desistimiento del consumidor no se aplica a los bienes fabricados según las especificaciones del consumidor o sustancialmente personalizados o que, dada su naturaleza, puedan deteriorarse rápidamente o quedar obsoletos.

6. PRECIOS Y PAGO

6.1



6.2


6.3

6.4

6.5


6.6


6.7
6.1 Los precios de los Productos se muestran en la App en la moneda local e incluyen todos los impuestos aplicables en la fecha de realización del Pedido, a menos que se especifique lo contrario. Los precios no incluyen ninguna tarifa relacionada con el uso del dispositivo electrónico desde el que se conectó a la App y realizó el pedido y Usted es el único responsable de dichos cargos.

6.2 El precio total de su Pedido se mostrará en la App en el momento de realizar el Pedido y Usted acepta el precio cuando hace clic en el Pago. También se le pedirá que pague todo el Pedido en ese momento.

6.3 Nos reservamos el derecho a modificar los precios de los Productos ofrecidos en la App en cualquier momento.

6.4 Deberá realizar el pago a través de los métodos disponibles en la App, mediante Stripe.

6.5 No estaremos obligados a cumplir con su Pedido si no paga el precio completo y/o si su pago se rechaza por cualquier motivo. Podremos intentar volver a realizar un pago fallido, por ejemplo, si se debe a un fallo de conexión y el pago está en cola.

6.6 En caso de que debamos un reembolso o un reembolso parcial, lo abonaremos en un plazo de 5 días laborables a partir de la decisión de realizar el reembolso. Esto incluye el reembolso de cualquier crédito de pago.

6.7 Tenemos derecho a cerrar su cuenta si, por cualquier motivo, Usted recogió los productos pedidos a través de la aplicación sin pagar su precio completo.

7. PROGRAMAS DE RECOMPENSAS Y PROMOCIONES

7.1


7.2



7.3

7.1 Ocasionalmente, podremos ofrecer programas de recompensas a los usuarios. Estos programas de recompensas estarán sujetos a términos y condiciones independientes; dichos términos y condiciones deberán estar disponibles en la App o su ubicación deberá estar indicada en la App.

7.2 Ocasionalmente, podremos realizar ofertas promocionales u ofrecer bonificaciones por utilizar los Servicios y los detalles de dichas Promociones estarán disponibles a través de la App. Cuando una Promoción ofrezca a los clientes una bonificación por presentar o completar un número determinado de Pedidos, Usted no deberá hacer nada para cumplir esta promoción que pueda considerarse fraudulento.

7.3 Cuando Sodexo considere razonablemente que Usted ha actuado de una manera que no se ajusta a la sección 7.2 anterior, Sodexo le informará de ello y, a su entera discreción, podrá retener cualquier pago o descuento promocional y/o suspender o terminar su acceso a la App.

8. OBLIGACIONES DEL USUARIO

8.1  





 



8.2


8.1 Cuando utiliza la App, Usted:
  •    a) asume responsabilidad exclusiva por la legalidad, fiabilidad, integridad, exactitud y calidad de la información, los materiales, el contenido y los datos que proporcione;
  •    b) se compromete a cumplir con todas las disposiciones de los Términos, así como con cualquier otro término y condición aplicable que se le comunique ocasionalmente, durante todo el tiempo que utilice la App;
  •    c) asume responsabilidad (y descarga a Sodexo de cualquier responsabilidad ante Usted o ante terceros) por cualquier incumplimiento de sus obligaciones en virtud de los Términos y por las consecuencias de cualquier incumplimiento.
8.2 Cuando utiliza la App, Usted no debe:
  •    a) violar o infringir ninguna ley local, estatal, nacional o internacional aplicable;
  •    b) recoger, recopilar, almacenar, utilizar o publicar datos personales de terceros en la App;
  •    c) restringir o inhibir el uso y disfrute de la App por parte de cualquier otro Usuario o tercero;
  •    d) falsear su identidad o afiliación con cualquier otra persona u organización;
  •    e) cargar, publicar, enviar por correo electrónico, transmitir o poner a disposición de otra manera cualquier contenido que sea ilegal, dañino, amenazante, abusivo, acosador, delictivo, difamatorio, que infrinja los derechos de terceros, vulgar, obsceno, calumnioso, que invada la privacidad de terceros, confidencial, que incluya mensajes de odio o que resulte ofensivo desde un punto de vista racial o étnico;
  •    f) suplantar a cualquier persona o entidad o reclamar falsamente una afiliación con cualquier persona o entidad;
  •    g) poner a disposición de los Usuarios cualquier tipo de publicidad, promoción o cualquier otra forma de solicitación no solicitada o no autorizada o utilizar la App para fines distintos de los previstos;
  •    h) interferir o tratar de interferir con el servicio de cualquier Usuario, host o red;
  •    i) alterar o modificar cualquier parte de la App;
  •    j) intentar averiguar, escanear o probar la vulnerabilidad de la App o de cualquier sistema o red asociados, violar las medidas de seguridad o autenticación sin la debida autorización o interferir o interrumpir los servidores o redes conectados a la App;
  •    k) introducir virus (como cualquier variante o código de instrucciones malintencionado similar), troyanos, gusanos, bombas de tiempo, cancelbots, archivos corruptos o cualquier otro software o programa similar que pueda deteriorar el funcionamiento de la App o el ordenador de cualquier Usuario o la propiedad de otro;
  •    m) copiar, reproducir, distribuir, transmitir, emitir, mostrar, vender, licenciar o explotar de otra manera cualquier parte o partes de la App o sus datos relacionados (excepto el Contenido del Usuario), el software o las aplicaciones, incluyendo, de manera enunciativa mas no limitativa, cualquier Contenido (excepto el Contenido del Usuario), en cualquier medio sin la autorización previa por escrito de Sodexo;
  •    m) desensamblar, descompilar, realizar ingeniería inversa o intentar descubrir u obtener acceso al código fuente de cualquier parte de la App o de sus componentes y procesos. También se compromete a no insertar ningún código o producto para manipular la App de forma que afecte a la experiencia de otros Usuarios.

9. CONTACTO/INFORMACIÓN/RECLAMACIÓN

9.1

9.1 Puede ponerse en contacto con el servicio de atención al cliente para obtener información, presentar reclamaciones o realizar preguntas a través de la App. También puede escribir a nuestro domicilio social. Cualquier reclamación deberá presentarse, siempre que sea posible, en un plazo de 5 días desde la recogida de su Pedido.

10. LIMITACIÓN DE RESPONSABILIDAD

10.1  


10.2  














10.3


10.4



10.5






10.6



10.7
10.1 En estos Términos no se excluye ni limita la responsabilidad de Sodexo por muerte o lesiones personales por su negligencia, fraude o tergiversación fraudulenta, ni cualquier otra responsabilidad que no pueda ser excluida o limitada por las leyes aplicables.

10.2 En la mayor medida permitida por la ley, Sodexo no será responsable, ya sea por agravio, contrato, tergiversación (tanto inocente como negligente), restitución o de otra manera, de:
  •    a) cualquier empeoramiento de la calidad o apariencia como resultado de que el Usuario o su persona designada no recojan el Pedido en el momento especificado en la confirmación o el recibo del Pedido;
  •    b) cualquier recogida por parte de un tercero que no haya autorizado el Usuario, pero que haya presentado la confirmación o el recibo del Pedido;
  •    c) cualquier pérdida indirecta o consecuente o de cualquier pérdida derivada del uso comercial de la App; o
  •    d) cualquier responsabilidad que surja de o en relación con:
  •                i) el uso o la imposibilidad de usar la App y/o los Servicios;
  •                ii) el uso o la dependencia de cualquier contenido mostrado en la App;
  • iii) la incompatibilidad de la App con cualquiera de sus equipos electrónicos y/o móviles, dispositivos, software o enlaces de telecomunicaciones; y
  •                iv) la falta de adecuación, falta de fiabilidad o inexactitud de la App y/o de los Servicios.
10.3 Con sujeción a lo dispuesto en las secciones 10.1 y 10.2, la responsabilidad máxima de Sodexo hacia Usted, ya sea por agravio, contrato, tergiversación (tanto inocente como negligente), restitución o de otra manera, se limitará al precio pagado por el Pedido respecto al cual surgió la responsabilidad.

10.4 Usted debe tomar las medidas necesarias para garantizar la correcta conservación de los Productos después de recogerlos y tomar las medidas adecuadas si el Producto no parece apto para su consumo (por ejemplo, no debe consumirlo y debe informarnos lo antes posible). No asumimos responsabilidad alguna por los daños que puedan derivarse de la negligencia del Usuario tras la entrega/recogida del Pedido.

10.5 Cada Usuario asume la responsabilidad y el riesgo de su uso de la App y de las conclusiones que se deriven de dicho uso, así como del contenido del Usuario. La App se proporciona "tal cual" y "según disponibilidad". No aceptamos ninguna responsabilidad por los daños causados por errores u omisiones en cualquier información, contenido del Usuario, instrucciones o guiones proporcionados por cualquier Usuario para el uso de la App o cualquier acción llevada a cabo por Nosotros bajo la dirección del Usuario. No ofrecemos ninguna garantía y renunciamos a toda responsabilidad por la disponibilidad, puntualidad, fiabilidad y calidad de la App. Todas las garantías, representaciones, condiciones y otros términos de cualquier tipo implícitos por ley o derecho consuetudinario quedan, en la medida máxima permitida por la legislación aplicable, excluidos de estos Términos.

10.6 No asumiremos responsabilidad alguna por cualquier pérdida o daño causado por un virus, un ataque de denegación de servicio distribuido u otro material tecnológicamente dañino que pueda infectar su equipo electrónico y/o móvil, programas informáticos, datos u otro material patentado debido a su uso de la App y/o los Servicios o a su descarga de cualquier contenido de ella o de cualquier sitio web vinculado a ella.

10.7 No asumiremos responsabilidad alguna por la visualización de un precio o información erróneos en su Pedido si dicha visualización se debe a un fallo informático o a una intrusión en nuestros sistemas informáticos. En tal caso y, sobre todo, si la App muestra precios idénticos para todos los Productos o precios que son claramente erróneos, nos reservamos el derecho de cancelar cualquier Pedido.

11. SEGURIDAD INFORMÁTICA

11.1


11.2



11.3




11.4

11.5


11.6



11.7

11.8
11.1 Por este medio, cada Usuario reconoce y entiende, además de afirmar continuamente a través de su uso continuado de la App, que el uso se realiza por cuenta y riesgo del Usuario y está sujeto a estas condiciones.

11.2 Por este medio, cada Usuario reconoce que habrá ocasiones en las que la App se interrumpirá para realizar tareas de mantenimiento o actualizaciones programadas o para realizar reparaciones de emergencia. No asumiremos responsabilidad alguna ante Usted por cualquier interrupción o interrupción de la App o en caso de pérdida de cualquier contenido.

11.3 Si bien Sodexo se ha esforzado por crear una App segura y fiable, el Usuario reconoce que no se puede garantizar la confidencialidad de cualquier comunicación o material transmitido a/desde la App por Internet. Por lo tanto, Sodexo no es responsable de (a) la seguridad de cualquier información transmitida a través de Internet o (b) la exactitud de la información contenida en la App y proporcionada por el Usuario.

11.4 No asumiremos responsabilidad alguna por las interrupciones de Internet.

11.5 No nos hacemos responsables ni garantizamos de ninguna manera la disponibilidad, el acceso o el uso de la App, ni que la App no sufra interrupciones, retrasos, errores u omisiones.

11.6 La App puede contener enlaces a sitios web de terceros. No controlamos dichos sitios y no somos responsables ni recomendamos o patrocinamos su contenido, políticas de privacidad (cuando las haya) y/o los productos, servicios o consejos descritos en esos sitios.

11.7 La seguridad de los pagos la proporciona Stripe, que es responsable de la seguridad del pago de la transacción.

11.8 La App la opera Dynamify Limited (número de empresa 09575041), con domicilio social en 20-22 Wenlock Road, Londres N1 7GU, y se aloja con Amazon Web Services.

12. PROPIEDAD INTELECTUAL

12.1




12.2

12.3


12.4


12.5
12.1 La App, incluyendo, de manera enunciativa mas no limitativa, los datos, texto, enlaces, fotografías, imágenes, vídeo, contenido de audio, todas las compilaciones de información, cualquier programa de software, herramientas, aplicaciones y/o código, la selección y disposición de lo anterior y el aspecto de la App (en conjunto, el "Contenido"), está protegida por las leyes de propiedad intelectual, incluyendo, de manera enunciativa mas no limitativa, los derechos de autor, marcas, patentes, modelos y diseños y los derechos de propiedad.

12.2 Cada Usuario reconoce y acepta que Nosotros somos los propietarios de todos los Derechos de propiedad intelectual de la App y su Contenido.

12.3 Al utilizar o acceder a la App, Usted reconoce y acepta acatar todas las leyes de propiedad intelectual aplicables, así como cualquier aviso o restricción adicional que incluya la App.

12.4 El uso no autorizado de la App y del Contenido y los materiales incluidos en la App o disponibles a través de ella puede infringir las leyes de propiedad intelectual aplicables u otras leyes.

12.5 Todos los derechos no concedidos expresamente en este documento están reservados a Sodexo o a sus licenciatarios, según proceda. Ninguna disposición de los Términos concede al Usuario ningún derecho sobre el Contenido, las patentes, los derechos de autor, los diseños, los informes, los análisis, los conceptos, la información y los hallazgos confidenciales, los derechos sobre bases de datos, los secretos comerciales, los nombres comerciales, las marcas comerciales (registradas sin registrar), los programas informáticos o el código fuente y toda la documentación, incluidos todos los derechos morales, o cualquier otro material patentado, derechos o licencias con respecto a la App o a cualquier software y documentación relacionados. Usted no alterará, modificará, borrará, destruirá, ocultará o eliminará de ninguna otra manera los avisos o etiquetas de derechos de autor o de propiedad contenidos en la App y su aplicación o software relacionados.

13. RESCISIÓN

13.1  


13.2  


13.3



13.4






13.5
13.1 Estos Términos (o sus actualizaciones) tendrán una vigencia indefinida. Sin embargo, Usted puede rescindir su contrato con Nosotros en cualquier momento eliminando de manera permanente la App instalada en cualquier dispositivo y desactivando su cuenta.

13.2 Sodexo tiene derecho a rescindir o suspender la oferta que hace de los Servicios a Usted y/o su licencia para usar la App, con efecto inmediato, deshabilitando su cuenta o impidiéndole de otra manera el acceso o uso de la App, a su entera discreción.

13.3 Cualquier rescisión por nuestra parte de su uso de la App se producirá sin perjuicio de los daños y perjuicios que podamos reclamar al Usuario o a sus cesionarios y representantes legales en reparación de los perjuicios sufridos por Nosotros a causa de los incumplimientos de los términos por parte del Usuario.

13.4 En caso de rescisión por cualquier motivo:
  •    a) todos los derechos que se le hayan concedido a Usted en virtud de estos Términos cesarán;
  •    b) deberá cesar inmediatamente de realizar todas las actividades autorizadas por estos Términos, incluyendo su uso de la App; y
  •    c) deberá eliminar inmediatamente la App de todos sus dispositivos y certificarnos que lo ha hecho.
Suspensión o modificación

13.5 Sodexo se reserva el derecho, a su entera discreción, de cambiar, alterar, suspender o cerrar indefinidamente la App y/o su acceso a los Servicios. De vez en cuando, Sodexo también puede restringir el acceso a algunas o todas las partes de los Servicios y/o la App.

14. MISCELÁNEA

14.1






14.2



14.3



14.4


14.5


14.6


14.7



14.8



14.9
14.1 Nos reservamos el derecho a modificar los Términos bajo los cuales se ofrece la App a los Usuarios, previo aviso que podrá realizarse mediante la publicación de las modificaciones en la App, por correo electrónico o por cualquier otro método que determinemos a nuestra discreción. El uso continuado que un Usuario haga de la App tras el aviso de dichas modificaciones se considerará de forma concluyente como la aceptación de cualquier cambio en estos términos y condiciones. Cada vez que acceda a la App, deberá comprobar si hay actualizaciones de los Términos. Para evitar cualquier duda, si realizamos una actualización de los Términos, se interpretará como un aviso a Usted. La realización de un Pedido por parte de Usted será una prueba concluyente de que ha aceptado cualquier actualización de los Términos.

14.2 Si Sodexo no ejerce o se demora en el ejercicio de cualquier derecho o recurso de que disponga en virtud de los Términos o de la ley, ello no se considerará una renuncia a dicho derecho o recurso ni a ningún otro, ni impedirá ni limitará el futuro ejercicio de dicho derecho o recurso. El ejercicio puntual o parcial de tal recurso no impedirá ni limitará el ejercicio futuro del mismo o de cualquier otro derecho o recurso.

14.3 Si un juzgado o tribunal de la jurisdicción competente considera que alguna de las disposiciones de estos Términos es imposible de aplicar, dicha disposición se aplicará en la medida máxima permitida para que afecte a la intención original; los demás Términos seguirán teniendo pleno efecto y vigencia.

14.4 Podremos transferir nuestros derechos y obligaciones en virtud de estos Términos a otra organización, pero esto no afectará a sus derechos o a nuestras obligaciones en virtud de estos Términos. Sin embargo, Usted no podrá transferir a nadie sus derechos u obligaciones en virtud de estos Términos.

14.5 Estos Términos podrán modificarse, complementarse o actualizarse en cualquier momento, en concreto para ajustarse a las novedades legales, reglamentarias, jurisprudenciales o técnicas que puedan surgir..

14.6 El contenido de la App y sus características pueden modificarse, eliminarse o actualizarse en cualquier momento. Nos reservamos el derecho de cerrar la App en cualquier momento.

14.7 Estos Términos, así como las obligaciones no contractuales que de ellos se deriven, se regirán e interpretarán de conformidad con las leyes españolas., sin tener en cuenta las disposiciones sobre conflictos entre leyes. Sodexo no garantiza que la información de la App resulte adecuada o esté disponible para su uso en otros lugares y se prohíbe el acceso a la App desde territorios donde el contenido de la App pueda ser ilegal. Quienes decidan acceder a la App desde otros lugares lo hacen por iniciativa propia y son responsables de respetar todas las leyes locales aplicables. Cualquier procedimiento resultante de estos Términos de uso, así como cualquier obligación no contractual que se derive de ellos, de la Política de privacidad, de los Servicios y/o del uso de la App, se celebrará en los tribunales ordinarios de la ciudad de Madrid.

14.8 Estos Términos se entienden sin perjuicio de los derechos que Usted pueda tener en virtud de la legislación aplicable.

Última actualización: 3 de diciembre de 2020

Terms and Conditions (Netherlands)

PLEASE CAREFULLY READ THESE TERMS BEFORE USING THE APP OR PLACING ORDERS, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. YOUR ACCESS TO, USE OF AND BROWSING OF THE SITE AND ITS CONTENTS and any order ARE SUBJECT TO THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. BY USING THE APP AND BY TICKING THE ACCEPTANCE BOX, YOU INDICATE THAT YOU ACCEPT THESE TERMS. YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSE 11 WHICH LIMITS OUR LIABILITY TO YOU.

1. Definitions

1.1    In these Terms the following words shall have the following meanings:

  • “App” means this mobile application known as ‘Everyday (formerly known as Twelve Pay)’ which provides a platform for Users to place Orders and is owned by or licensed to Sodexo.
  • “Additional Terms” means the terms that apply to Promotions in addition to these Terms as brought to Your attention in the App from time to time.
  • "Intellectual Property Rights" means any and all patents, trademarks and service marks, registered designs, design rights and copyright, moral rights, rights in data and databases and other protectable lists of information, rights in confidential information, trade secrets, inventions and know how, trade and business names, domain names, get ups, logos and trade dress (including all extensions, revivals and renewals, where relevant) in each case whether registered or unregistered and application for any of them and the goodwill attaching to any of them and any rights or forms of protection of a similar nature and having equivalent or similar effect to any of them which may subsist anywhere in the world;
  • “MulitSafepay” means MultSafepay B.V., a company registered in The Netherlands (company registration no. 34156361) whose registered office is at Kraanspoor 39, 1033 SC Amsterdam, the payment provider.
  • “Promotions” means the special programs, offers, sweepstakes, contests, raffles, surveys or other similar promotions that We may make available on the App.
  • “Products” means the food and beverages available for the User to order and displayed and/or described via the App.
  • “Service(s)” means any service available through the App, as described under section “Services”.
  • “Site(s)” means the food and beverage outlet(s) where the User shall collect Orders.
  • “Sodexo” means Sodexo Ireland Limited, a company incorporated in Ireland with registration number 180309 and having it’s registered office at Temple House, 57 Temple Road, Blackrock, Co. Dublin
  • “Terms” – means these terms and conditions which set out the basis under which We make the App (called Everyday (formerly known as Twelve Pay)) available to Users, set out the conditions under which Users may use the App and the terms relating to any products offered via the App and orders made via the App.     
  • “Us”; “We”, or “Our” means Sodexo and its subsidiaries or supplier, insofar as it is concerned.  
  • “User(s)” means any person connecting to the App.
  • “You” or “Your” means any App User. 

2. Services

2.1  

2.2  


2.3



2.4
2.1 You must be 18 years of age or older to use the App and place Orders. Access to the App is permitted for personal use only.

2.2 Access to, and use of, the App is free of charge. You will need to set up a User account and provide the details outside in section 3.1 of these Terms.

2.3 Notwithstanding the provisions of sections 2.1 and 2.2, Sodexo does not guarantee availability nor uninterrupted or error free use of the App and shall not be liable for any damage, loss, claims, costs or expenses resulting from or as a consequence of scheduled or unscheduled downtime, unavailability or slowness.

2.4 The App enables You to:
  •    a) Create, activate or modify a specific account.
  •    b) Access information linked to the Site(s) such as menus, nutrition and allergen information and Promotions.
  •    c) Access Your reward program if applicable on Your Site(s).
  •    d) Tailor the information You will have access to.
  •    e) Order and pay for food and beverages for click and collect at Site(s).

3. Registration

3.1




3.2
3.1 Before You can place an Order, You will need to register by opening an account by providing Your full name, a valid email address and a password of Your choice. Your email address must remain valid as long as Your account remains active and it is Your responsibility to promptly update it should it no longer be accurate or current. More generally, all personal information communicated to Us must always be promptly updated as soon as it stops being true, complete, accurate, or current.

3.2 Your password is confidential and You shall not communicate it to any third-party individual or website. You should immediately contact Us should You have reason to believe that Your password is being used by an unauthorized third party. You shall be liable for all actions taken with Your password as well as for any loss or liability consequential to such use. You accept that You are liable for any use of the Services, including Orders placed, if these are placed via Your account.

4. Products

4.1



4.2

4.3


4.4



4.5


4.6


4.7










4.8
4.1 We make every effort to provide an accurate description of the Products on the App, however, the User acknowledges and agrees that differences between the description of the Products on the App (photographs, Product description, compositions, colours, etc.) and the Products actually provided may occur.

4.2 We may delete, amend or update at any time the description or availability of the Products on the App.

4.3 The Products available on the App will vary from Site to Site and on the day You connect to the App since they reflect the Products available and the menu of the day, subject to the conditions below.

4.4 The Products are offered up to the limit of availability mentioned on the App.

Informative Content

4.5 Users may be able to access information linked to the Sites such as menus, nutrition and allergen information, Promotions, and to food more generally such as recipes.

4.6 Users must be aware that, due to supply issues, a gap might exist between the informative content linked to the food available at a Site and the food actually available at the said Site. Sodexo shall not be responsible for such gap.

4.7 With regards to allergens, the User must check they have all necessary information with regards to allergenic substances that might be contained in the Products offered at the Sites before placing an Order. Whilst We will take reasonable efforts to ensure that information published about allergens on the App is accurate, We provide no guarantees that Orders will be free from allergens or that the information contained in the App is complete with all allergen information. If You have an allergy, You must notify the Site when collecting Your Order and provide any information reasonably requested so that they can provide You with information regarding the ingredients of the Products that form Your Order. If the Site confirms when collecting Your Order that Products ordered do contain an allergen and this information was not available or was not reasonably obvious at the time of playing Your Order, then the Site will offer You an exchange or refund of Your Order and such exchange or refund shall be Your sole remedy in relation to such Order. Examples of allergens that should be reasonably obvious are wheat in bread, dairy in milkshakes or cream/yogurt based dishes, peanuts in satay or other nut based dishes. This list is not intended to be exhaustive and is for illustrative purpose only.

4.8 The User is aware that the information published on the App is linked to the 14 major allergens voluntarily introduced in the food as referenced by the Foods Standard Agency. Despite all the precautions taken, it is possible that one or more of these substances is present in the kitchens where the food is prepared causing accidental cross-contamination between dishes.

5. Orders

5.1



5.2




5.3
5.1 All the steps You must follow to place an Order are explained in the App. Once You have added the order to Your Cart, You can view the Cart and chose a payment option. Once the payment has been made this sends the order to be processed. Once it has been accepted it can no longer be cancelled.

5.2 We will send You an email once Your Order has been accepted by the Site to confirm Your Order and You will have a digital receipt on the App which is used to collect the order.

RIGHT OF WITHDRAWAL

5.3 The consumer right of withdrawal does not apply to goods made to the consumer's specifications or substantially personalised or which, given their nature, are likely to rapidly deteriorate or become outdated.

6. Prices and payment

6.1



6.2


6.3

6.4

6.5


6.6


6.7
6.1 The Product prices are displayed in the App in pounds sterling and include all applicable taxes at the date of placing the Order unless specified otherwise. Prices do not include any fees linked to the use of the electronic device from which You connected to the App and place Your Order and You are solely responsible for these charges.

6.2 The total price of Your Order will be displayed in the App at the time of placing the Order and You accept the price when You click the Payment. You will also be required to make payment in full for Your Order at this time.

6.3 We reserve the right to amend the prices of the Products offered on the App at any time.

6.4 Payment shall be made by You via the methods available on the App, via Stripe.

6.5 We will not be required to fulfil Your Order if You do not pay the full price and/or if Your payment is rejected for any reason. We may attempt to retake a failed payment, for example if this is due to a connection failure and the payment is queued.

6.6 Where We owe a refund or partial refund we will pay this within 5 working days of the decision being made that the sum should be refunded. This includes refunds of any payment credit.

6.7 We have the right to close Your account if, for any reason, You collected Products ordered through the App without paying their full price.

7. Reward programs and promotions

7.1


7.2



7.3

7.1 From time to time We may offer reward programmes to Users. Any such reward programmes shall be subject to separate terms and conditions and such terms and conditions shall be made available and/or their location signposted in the App.

7.2 From time to time, We may run promotional offers or bonuses for using the Services and details of such Promotions shall be made available via the App. Where a Promotion offers customers a bonus for submitting or completing a set number of Orders, You must not do anything in fulfilment of this Promotion which may be deemed fraudulent.

7.3 Where it is reasonably considered by Sodexo that You have acted in a manner that is otherwise than in accordance with section 7.2 above, Sodexo will notify You and, in its sole discretion, may withhold any promotional payment or discount and/or suspend or terminate Your access to the App.

8. User obligations

8.1  





 



8.2


8.1 In using the App, You shall:
  •    a) have sole responsibility for the legality, reliability, integrity, accuracy and quality of the information, materials, content and data You provide;
  •    b) agree to comply with all the provisions of the Terms, as well as any other applicable terms and conditions that may be brought to Your attention from time to time, at all times during Your use of the App;
  •    c) agree to be responsible for (and that Sodexo has no responsibility to You or to any third party for) any breach of Your obligations under the Terms and for the consequences of any such breach.
8.2 In using the App, You shall not:
  •    a) violate or infringe any applicable local, state, national or international law;
  •    b) collect, harvest, store, use or publish any third party’s personal data on the App;
  •    c) restrict, inhibit the use and enjoyment of the App by any other User or third party;
  •    d) misrepresent Your identity or affiliation with any other person or organization;
  •    e) upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libellous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;
  •    f) impersonate any person or entity, falsely claim an affiliation with any person or entity;
  •    g) make available any unsolicited or unauthorized advertising, promotion or any other form of solicitation, or use the App other than for the Purpose;
  •    h) interfere or attempt to interfere with service to any User, host or network;upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libellous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;
  •    i) alter or modify any part of the App;
  •    j) attempt to probe, scan or test the vulnerability of App or any associated system or network, breach security or authentication measures without proper authorization, interfere with or disrupt the servers or networks connected to the App;
  •    k) introduce any viruses (including any variant or similar malicious code of instructions), Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of the App or any User’s computer or property of another;
  •    l) copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any part of or parts of the App or its related data (except User Content), software or applications, including but not limited to any Content (except User Content), in any medium without Sodexo's prior written authorization;
  •    m) disassemble, de-compile, reverse engineer, or otherwise attempt to discover or gain access to the source code of any part of the App or component, processes thereof. You also agree not to insert any code or product to manipulate the App in any way that affects other Users’ experience.

9. Contact us / Information / Complaint

9.1

9.1 You can contact Customer Support for any information, complaint or question via the App or email supportdesk.nl@sodexo.com. Or You can write to Our registered office. Any complaint should be raised where possible within 5 days of collection of Your Order.

10. Limitation of liability

10.1  


10.2  














10.3


10.4



10.5






10.6



10.7
10.1 Nothing in these Terms excludes or limits Sodexo’s liability for death or personal injury arising from Sodexo’s negligence, or its fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

10.2 To the fullest extent permitted by law, Sodexo shall not be liable, whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise, for:
  •    a) any diminution in quality or appearance as a result of the User or their nominee not collecting the Order at the time specified in the Order confirmation or receipt;
  •    b) any collection by a third party who is not authorised by the User but has produced the Order confirmation or receipt;
  •    c) any indirect or consequential loss or for any losses arising as a result of business use of the App; or
  •    d) any liability arising under or in connection with:
  •                i) use of, or inability to use, the App and/or Services;
  •                ii) use of or reliance on any content displayed on the App; any liability arising under or in connection with:
  •                iii) incompatibility of the App with any of Your electronic and/or mobile equipment, devices, software or telecommunications links; and
  •                iv) unsuitability, unreliability or inaccuracy of the App and/or the Services.
10.3 Subject to sections 10.1 and 10.2, Sodexo’s maximum liability to You whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise for shall be limited to the price paid for the Order in connection with which the liability arose.

10.4 You must take the necessary measures to ensure the proper preservation of the Products after You collect them and to take appropriate measures if the Product appears unconsumable (for example You must not consume it and notify us as soon as possible). We shall not be held liable for any damages which may result from the negligence of the User after delivery/collection of the Order.

10.5 Each User assumes responsibility and risk for its use of the App, and for conclusions drawn from such use, and for its User content. The App is provided on an “as is” and on an “as available” basis. We accept no liability for any damage caused by errors or omissions in any information, User content, instructions or scripts provided by any User for use of the App, or any actions taken by Us at the User's direction; We make no warranty, and disclaim all responsibility and liability for, the availability, timeliness, reliability, quality of the App; all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from the Terms;

10.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your electronic and/or mobile equipment, computer programs, data or other proprietary material due to Your use of the App and/or the Services or to Your downloading of any content on it, or on any website linked to it.

10.7 We will not be held liable for the display of a wrong price or information in Your Order if such display is due to a computer bug or to an intrusion into Our IT systems. In such a case, and especially if the App displays identical prices for all Products or prices that are clearly wrong, We reserve the right to cancel any Order.

11. IT Security

11.1


11.2



11.3




11.4

11.5


11.6



11.7

11.8
11.1 Each User hereby acknowledges and understands, and continually affirms through its ongoing use of the App, that its use is solely at User’s own risk and subject to these Terms.

11.2 Each User hereby acknowledges that there will be occasions when the App will be interrupted for scheduled maintenance or upgrades or for emergency repairs. We will not be liable to You for any interruption or discontinuation of the App, or in case of loss of any content.

11.3 While Sodexo has endeavoured to create a secure and reliable App, the User acknowledges that confidentiality of any communication or material transmitted to/from the App over the Internet cannot be guaranteed. Accordingly, Sodexo is not responsible for (a) the security of any information transmitted via the Internet, or (b) the accuracy of the information contained on the App and provided by the user.

11.4 We shall have no liability for interruptions in internet.

11.5 We are not responsible or liable for and do not in any way warrant the availability of, access to, or use of the App, or that the App will be uninterrupted, without delay, error-free or omission free.

11.6 The App may contain links of third-party websites. Such sites are not under Our control, and We are not responsible for and do not endorse, recommend or sponsor their content, privacy policies (if any and/or the product(s), service(s), advice(s) described on these sites.

11.7 Payment security is provided by Stripe who are responsible for the security of the payment for the transaction.

11.8 The App is operated by Dynamify Limited (company number 09575041) with registered address at 20-22 Wenlock Road, London N1 7GU and hosted by Amazon Web Services.

12. Intellectual property

12.1




12.2

12.3


12.4


12.5
12.1 The App, including but not limited to the data, text, links, photographs, images, video, audio content, all compilations of information, any software programs, tools, applications and/or code, the selection and arrangement of the aforementioned and the “look and feel” of the App (collectively referred to as “Content”), is protected by intellectual property laws, including but not limited to copyright, trademark, patent, model and design, and proprietary rights.

12.2 Each User acknowledges and agrees that We own all Intellectual Property Rights in the App and its Content.

12.3 In using or accessing the App, You acknowledge and agree to abide by all applicable intellectual property laws, as well as any additional notices or restrictions contained on the App.

12.4 Unauthorized use of the App and the Content and materials contained on or available through the App may violate applicable intellectual property laws or other laws.

12.5 Any rights not expressly granted herein are reserved to Sodexo or its licensors, as applicable. Nothing in the Terms grants the User any rights to, or in, Content, patents, copyrights, designs, reports, analysis, concepts, confidential information and findings, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), computer programs, or source code and all documentation, including all moral rights, or any other or other proprietary material, rights or licences in respect of App or any related software and documentation. You will not alter, modify, erase, destroy, obscure, or otherwise remove any copyright or proprietary notices or labels contained within the App and its related application or software.

13. Termination

13.1  


13.2  


13.3



13.4






13.5
13.1 These Terms (or any updates hereto) shall exist for an indefinite period of time. However, You may terminate Your agreement with us at any time by permanently deleting the App installed on any device and deactivating Your account.

13.2 Sodexo is entitled to terminate or suspend its provision of the Services to You and/or Your licence to use the App, with immediate effect, by disabling Your account or otherwise preventing You from accessing or using the App, at its sole discretion.

13.3 Any termination by Us of Your use of the App will occur without prejudice to any damages that may be claimed by Us to the User or their assigns and legal representatives in reparation for the injuries suffered by Us because of the User’s failures to comply with the Terms.

13.4 On termination for any reason:
  •    a) all rights granted to You under these Terms shall cease; and
  •    b) You must immediately cease all activities authorized by these Terms, including Your use of the App; and
  •    c) You must immediately delete or remove the App from all Your devices and certify to Us that You have done so.
Suspension or Modification

13.5 Sodexo reserves the right, at its sole discretion, to change, alter, suspend or indefinitely close the App and/or Your access to the Services. From time to time, Sodexo may also restrict access to some or all parts of the Services and/or the App.

14. Miscellaneous

14.1






14.2



14.3



14.4


14.5


14.6


14.7



14.8



14.9
14.1 We reserve the right to amend the Terms under which the App is made available to Users, upon notice, which may be given by Us posting such amendments on the App, by e-mail, or any other method as determined in Our discretion. A User’s continued use of App following notice of such amendments will be conclusively deemed acceptance of any changes to these terms and conditions. Each time You access the App, You must check for any updates to the Terms. For the avoidance of any doubt, if We have updated the Terms, this will be construed as notice to You. The placing of an Order by You shall be conclusive evidence that You have accepted any updates to the Terms.

14.2 No failure or delay by Sodexo to exercise any right or remedy provided in the Terms or by law shall constitute a waiver of that or any right or remedy, nor shall it preclude or restrict the further exercise of that or any right or remedy. No single or partial exercise of such remedy shall preclude or restrict the further exercise of that or any other right or remedy.

14.3 If any provision of these Terms is held unenforceable by a court or tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to affect the original intent, and the remainder of these Terms shall continue in full force and effect.

14.4 We may transfer our rights and obligations under these Terms to another organization, but this will not affect Your rights or our obligations under these Terms. You may not, however, transfer Your rights or obligations under these Terms to anyone.

14.5 These Terms may be amended, supplemented or updated at any time, in particular to comply with any legal, regulatory, case law or technical developments that may arise.

14.6 The content of the App and its features can be amended, deleted or updated at any time. We reserve the right to close the App down at any time.

14.7 Rights under these Terms only accrue to a person party to these Terms. Accordingly a person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms or conditions, but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

14.8 These Terms, and any non-contractual obligations arising out of them, are governed and construed in accordance with the law of England and Wales and any proceedings resulting out of these terms of use, and any non-contractual obligations arising out of them, the Privacy Policy, Services and/or the use of the App shall be held in the Courts of England and Wales.

14.9 These Terms are without prejudice to Your statutory rights.

Terms and Conditions (Belgium)

Terms and Conditions (Belgium) 🏴󠁧󠁢󠁥󠁮󠁧󠁿

PLEASE CAREFULLY READ THESE TERMS BEFORE USING THE APP OR PLACING ORDERS, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. YOUR ACCESS TO, USE OF AND BROWSING OF THE SITE AND ITS CONTENTS and any order ARE SUBJECT TO THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. BY USING THE APP AND BY TICKING THE ACCEPTANCE BOX, YOU INDICATE THAT YOU ACCEPT THESE TERMS. YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSE 11 WHICH LIMITS OUR LIABILITY TO YOU.

1. Definitions

1.1
   In these Terms the following words shall have the following meanings:

“App” means this mobile application known as Everyday which provides a platform for Users to place Orders and is owned by or licensed to Sodexo.

“Additional Terms” means the terms that apply to Promotions in addition to these Terms as brought to Your attention in the App from time to time.

"Intellectual Property Rights" means any and all patents, trademarks and service marks, registered designs, design rights and copyright, moral rights, rights in data and databases and other protectable lists of information, rights in confidential information, trade secrets, inventions and know how, trade and business names, domain names, get ups, logos and trade dress (including all extensions, revivals and renewals, where relevant) in each case whether registered or unregistered and application for any of them and the goodwill attaching to any of them and any rights or forms of protection of a similar nature and having equivalent or similar effect to any of them which may subsist anywhere in the world;

“Worldline ESC” means Worldline E-commerce Solutions SRL/BV, a company registered in Belgium (company registration no. 0459.360.623) whose registered office is at Chaussée de Haecht 1442, 1130 Brussels, the payment provider. “Promotions” means the special programs, offers, sweepstakes, contests, raffles, surveys or other similar promotions that We may make available on the App.

“Products” means the food and beverages available for the User to order and displayed and/or described via the App.

“Service(s)” means any service available through the App, as described under section “Services”.

“Site(s)” means the food and beverage outlet(s) where the User shall collect Orders.

“Sodexo” means Sodexo Belgium SA/NV., a company registered in Belgium (company registration no: 0407.246.778) whose registered office is at Rue Ravenstein 36, 1000 Brussels.

“Terms” – means these terms and conditions which set out the basis under which We make the App (called Everyday) available to Users, set out the conditions under which Users may use the App and the terms relating to any products offered via the App and orders made via the App.    

“Us”; “We”, or “Our” means Sodexo and its subsidiaries or supplier, insofar as it is concerned.  

“User(s)” means any person connecting to the App.

“You” or “Your” means any App User.

2. Services

2.1
You must be 18 years of age or older to use the App and place Orders. Access to the App is permitted for personal use only.

2.2 Access to, and use of, the App is free of charge. You will need to set up a User account and provide the details outside in section 3.1 of these Terms.

2.3 Notwithstanding the provisions of sections 2.1 and 2.2, Sodexo does not guarantee availability nor uninterrupted or error free use of the App and shall not be liable for any damage, loss, claims, costs or expenses resulting from or as a consequence of scheduled or unscheduled downtime, unavailability or slowness.

2.4 The App enables You to:a) Create, activate or modify a specific account.b) Access information linked to the Site(s) such as menus, nutrition and allergen information and Promotions.c) Access Your reward program if applicable on Your Site(s).d) Tailor the information You will have access to.e) Order and pay for food and beverages for click and collect at Site(s).

3. Registration

3.1
Before You can place an Order, You will need to register by opening an account by providing Your full name, a valid email address and a password of Your choice. Your email address must remain valid as long as Your account remains active and it is Your responsibility to promptly update it should it no longer be accurate or current. More generally, all personal information communicated to Us must always be promptly updated as soon as it stops being true, complete, accurate, or current.

3.2 Your password is confidential and You shall not communicate it to any third-party individual or website. You should immediately contact Us should You have reason to believe that Your password is being used by an unauthorized third party. You shall be liable for all actions taken with Your password as well as for any loss or liability consequential to such use. You accept that You are liable for any use of the Services, including Orders placed, if these are placed via Your account.

4. Products

4.1
We make every effort to provide an accurate description of the Products on the App, however, the User acknowledges and agrees that differences between the description of the Products on the App (photographs, Product description, compositions, colours, etc.) and the Products actually provided may occur.

4.2 We may delete, amend or update at any time the description or availability of the Products on the App.

4.3 The Products available on the App will vary from Site to Site and on the day You connect to the App since they reflect the Products available and the menu of the day, subject to the conditions below.

4.4 The Products are offered up to the limit of availability mentioned on the App.

Informative Content

4.5 Users may be able to access information linked to the Sites such as menus, nutrition and allergen information, Promotions, and to food more generally such as recipes.

4.6 Users must be aware that, due to supply issues, a gap might exist between the informative content linked to the food available at a Site and the food actually available at the said Site. Sodexo shall not be responsible for such gap.

4.7 With regards to allergens, the User must check they have all necessary information with regards to allergenic substances that might be contained in the Products offered at the Sites before placing an Order. Whilst We will take reasonable efforts to ensure that information published about allergens on the App is accurate, We provide no guarantees that Orders will be free from allergens or that the information contained in the App is complete with all allergen information. If You have an allergy, You must notify the Site when collecting Your Order and provide any information reasonably requested so that they can provide You with information regarding the ingredients of the Products that form Your Order. If the Site confirms when collecting Your Order that Products ordered do contain an allergen and this information was not available or was not reasonably obvious at the time of playing Your Order, then the Site will offer You an exchange or refund of Your Order and such exchange or refund shall be Your sole remedy in relation to such Order. Examples of allergens that should be reasonably obvious are wheat in bread, dairy in milkshakes or cream/yogurt based dishes, peanuts in satay or other nut based dishes. This list is not intended to be exhaustive and is for illustrative purpose only.

4.8 The User is aware that the information published on the App is linked to the 14 major allergens voluntarily introduced in the food as referenced by the Foods Standard Agency. Despite all the precautions taken, it is possible that one or more of these substances is present in the kitchens where the food is prepared causing accidental cross-contamination between dishes.

5. Orders

5.1
All the steps You must follow to place an Order are explained in the App. Once You have added the order to Your Cart, You can view the Cart and chose a payment option. Once the payment has been made this sends the order to be processed. Once it has been accepted it can no longer be cancelled.

5.2 We will send You an email once Your Order has been accepted by the Site to confirm Your Order and You will have a digital receipt on the App which is used to collect the order.

RIGHT OF WITHDRAWAL

5.3 The consumer right of withdrawal does not apply to goods made to the consumer's specifications or substantially personalised or which, given their nature, are likely to rapidly deteriorate or become outdated.

6. Prices and payment

6.1
The Product prices are displayed in the App in Euro and include all applicable taxes at the date of placing the Order unless specified otherwise. Prices do not include any fees linked to the use of the electronic device from which You connected to the App and place Your Order and You are solely responsible for these charges.

6.2 The total price of Your Order will be displayed in the App at the time of placing the Order and You accept the price when You click the Payment. You will also be required to make payment in full for Your Order at this time.

6.3 We reserve the right to amend the prices of the Products offered on the App at any time.

6.4 Payment shall be made by You via the methods available on the App, via Worldline ECS .

6.5 We will not be required to fulfil Your Order if You do not pay the full price and/or if Your payment is rejected for any reason. We may attempt to retake a failed payment, for example if this is due to a connection failure and the payment is queued.

6.6 Where We owe a refund or partial refund we will pay this within 5 working days of the decision being made that the sum should be refunded. This includes refunds of any payment credit.

6.7 We have the right to close Your account if, for any reason, You collected Products ordered through the App without paying their full price.

7. Reward programs and promotions

7.1
From time to time We may offer reward programmes to Users. Any such reward programmes shall be subject to separate terms and conditions and such terms and conditions shall be made available and/or their location signposted in the App.

7.2 From time to time, We may run promotional offers or bonuses for using the Services and details of such Promotions shall be made available via the App. Where a Promotion offers customers a bonus for submitting or completing a set number of Orders, You must not do anything in fulfilment of this Promotion which may be deemed fraudulent.

7.3 Where it is reasonably considered by Sodexo that You have acted in a manner that is otherwise than in accordance with section 7.2 above, Sodexo will notify You and, in its sole discretion, may withhold any promotional payment or discount and/or suspend or terminate Your access to the App.

8. User obligations

8.1
In using the App, You shall:  
a) have sole responsibility for the legality, reliability, integrity, accuracy and quality of the information, materials, content and data You provide;  
b) agree to comply with all the provisions of the Terms, as well as any other applicable terms and conditions that may be brought to Your attention from time to time, at all times during Your use of the App;  
c) agree to be responsible for (and that Sodexo has no responsibility to You or to any third party for any breach of Your obligations under the Terms and for the consequences of any such breach.

8.2 In using the App, You shall not:   a) violate or infringe any applicable local, state, national or international law;   b) collect, harvest, store, use or publish any third party’s personal data on the App;   c) restrict, inhibit the use and enjoyment of the App by any other User or third party;   d) misrepresent Your identity or affiliation with any other person or organization;   e) upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libellous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;   f) impersonate any person or entity, falsely claim an affiliation with any person or entity;   g) make available any unsolicited or unauthorized advertising, promotion or any other form of solicitation, or use the App other than for the Purpose;   h) interfere or attempt to interfere with service to any User, host or network; upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libellous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;   i) alter or modify any part of the App;   j) attempt to probe, scan or test the vulnerability of App or any associated system or network, breach security or authentication measures without proper authorization, interfere with or disrupt the servers or networks connected to the App;   k) introduce any viruses (including any variant or similar malicious code of instructions), Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of the App or any User’s computer or property of another;   l) copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any part of or parts of the App or its related data (except User Content), software or applications, including but not limited to any Content (except User Content), in any medium without Sodexo's prior written authorization;   m) disassemble, de-compile, reverse engineer, or otherwise attempt to discover or gain access to the source code of any part of the App or component, processes thereof. You also agree not to insert any code or product to manipulate the App in any way that affects other Users’ experience.


9. Contact us / Information / Complaint

9.1
If you have any questions or problems regarding the App, please contact Digital.BE@sodexo.com. Sodexo invites users to report any unlawful content which may be available from its services so that it can take the necessary and appropriate measures to delete such information or to make it inaccessible. ‍

10. Limitation of liability

10.1
Nothing in these Terms excludes or limits Sodexo’s liability for death or personal injury arising from Sodexo’s negligence, or its fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Belgian law.

10.2 To the fullest extent permitted by law, Sodexo shall not be liable, whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise, for:a) any diminution in quality or appearance as a result of the User or their nominee not collecting the Order at the time specified in the Order confirmation or receipt;b) any collection by a third party who is not authorised by the User but has produced the Order confirmation or receipt;c) any indirect or consequential loss or for any losses arising as a result of business use of the App; ord) any liability arising under or in connection with:i)               use of, or inability to use, the App and/or Services;ii)             use of or reliance on any content displayed on the App; any liability arising under or in connection with:iii)            incompatibility of the App with any of Your electronic and/or mobile equipment, devices, software or telecommunications links; andiv)            unsuitability, unreliability or inaccuracy of the App and/or the Services


.10.3 Subject to sections 10.1 and 10.2, Sodexo’s maximum liability to You whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise for shall be limited to the price paid for the Order in connection with which the liability arose.

10.4 You must take the necessary measures to ensure the proper preservation of the Products after You collect them and to take appropriate measures if the Product appears unconsumable (for example You must not consume it and notify us as soon as possible). We shall not be held liable for any damages which may result from the negligence of the User after delivery/collection of the Order.

10.5 Each User assumes responsibility and risk for its use of the App, and for conclusions drawn from such use, and for its User content. The App is provided on an “as is” and on an “as available” basis. We accept no liability for any damage caused by errors or omissions in any information, User content, instructions or scripts provided by any User for use of the App, or any actions taken by Us at the User's direction; We make no warranty, and disclaim all responsibility and liability for, the availability, timeliness, reliability, quality of the App; all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from the Terms;

10.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your electronic and/or mobile equipment, computer programs, data or other proprietary material due to Your use of the App and/or the Services or to Your downloading of any content on it, or on any website linked to it.

10.7 We will not be held liable for the display of a wrong price or information in Your Order if such display is due to a computer bug or to an intrusion into Our IT systems. In such a case, and especially if the App displays identical prices for all Products or prices that are clearly wrong, We reserve the right to cancel any Order.11. IT Security11.1 Each User hereby acknowledges and understands, and continually affirms through its ongoing use of the App, that its use is solely at User’s own risk and subject to these Terms.

11.2 Each User hereby acknowledges that there will be occasions when the App will be interrupted for scheduled maintenance or upgrades or for emergency repairs. We will not be liable to You for any interruption or discontinuation of the App, or in case of loss of any content.

11.3 While Sodexo has endeavoured to create a secure and reliable App, the User acknowledges that confidentiality of any communication or material transmitted to/from the App over the Internet cannot be guaranteed. Accordingly, Sodexo is not responsible for (a) the security of any information transmitted via the Internet, or (b) the accuracy of the information contained on the App and provided by the user.

11.4 We shall have no liability for interruptions in internet.

11.5 We are not responsible or liable for and do not in any way warrant the availability of, access to, or use of the App, or that the App will be uninterrupted, without delay, error-free or omission free.

11.6 The App may contain links of third-party websites. Such sites are not under Our control, and We are not responsible for and do not endorse, recommend or sponsor their content, privacy policies (if any and/or the product(s), service(s), advice(s) described on these sites.

11.7 Payment security is provided by Worldline ECS who are responsible for the security of the payment for the transaction.

11.8 The App is operated by Dynamify Limited (company number 09575041) with registered address at 20-22 Wenlock Road, London N1 7GU and hosted by Amazon Web Services.

12. Intellectual property

12.1
The App, including but not limited to the data, text, links, photographs, images, video, audio content, all compilations of information, any software programs, tools, applications and/or code, the selection and arrangement of the aforementioned and the “look and feel” of the App (collectively referred to as “Content”), is protected by intellectual property laws, including but not limited to copyright, trademark, patent, model and design, and proprietary rights.

12.2 Each User acknowledges and agrees that We own all Intellectual Property Rights in the App and its Content.

12.3 In using or accessing the App, You acknowledge and agree to abide by all applicable intellectual property laws, as well as any additional notices or restrictions contained on the App.

12.4 Unauthorized use of the App and the Content and materials contained on or available through the App may violate applicable intellectual property laws or other laws.

12.5 Any rights not expressly granted herein are reserved to Sodexo or its licensors, as applicable. Nothing in the Terms grants the User any rights to, or in, Content, patents, copyrights, designs, reports, analysis, concepts, confidential information and findings, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), computer programs, or source code and all documentation, including all moral rights, or any other or other proprietary material, rights or licences in respect of App or any related software and documentation. You will not alter, modify, erase, destroy, obscure, or otherwise remove any copyright or proprietary notices or labels contained within the App and its related application or software.

13. Termination


13.1
These Terms (or any updates hereto) shall exist for an indefinite period of time. However, You may terminate Your agreement with us at any time by permanently deleting the App installed on any device and deactivating Your account.

13.2 Sodexo is entitled to terminate or suspend its provision of the Services to You and/or Your licence to use the App, with immediate effect, by disabling Your account or otherwise preventing You from accessing or using the App, at its sole discretion.

13.3 Any termination by Us of Your use of the App will occur without prejudice to any damages that may be claimed by Us to the User or their assigns and legal representatives in reparation for the injuries suffered by Us because of the User’s failures to comply with the Terms.

13.4 On termination for any reason:
   
a) all rights granted to You under these Terms shall cease; and·        
b) You must immediately cease all activities authorized by these Terms, including Your use of the App; and·          
c) You must immediately delete or remove the App from all Your devices and certify to Us that You have done so.



Suspension or Modification

13.5 Sodexo reserves the right, at its sole discretion, to change, alter, suspend or indefinitely close the App and/or Your access to the Services. From time to time, Sodexo may also restrict access to some or all parts of the Services and/or the App.

14. Miscellaneous


14.1
We reserve the right to amend the Terms under which the App is made available to Users, upon notice, which may be given by Us posting such amendments on the App, by e-mail, or any other method as determined in Our discretion. A User’s continued use of App following notice of such amendments will be conclusively deemed acceptance of any changes to these terms and conditions. Each time You access the App, You must check for any updates to the Terms. For the avoidance of any doubt, if We have updated the Terms, this will be construed as notice to You. The placing of an Order by You shall be conclusive evidence that You have accepted any updates to the Terms.

14.2 No failure or delay by Sodexo to exercise any right or remedy provided in the Terms or by law shall constitute a waiver of that or any right or remedy, nor shall it preclude or restrict the further exercise of that or any right or remedy. No single or partial exercise of such remedy shall preclude or restrict the further exercise of that or any other right or remedy.

14.3 If any provision of these Terms is held unenforceable by a court or tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to affect the original intent, and the remainder of these Terms shall continue in full force and effect.

14.4 We may transfer our rights and obligations under these Terms to another organization, but this will not affect Your rights or our obligations under these Terms. You may not, however, transfer Your rights or obligations under these Terms to anyone.

14.5 These Terms may be amended, supplemented or updated at any time, in particular to comply with any legal, regulatory, case law or technical developments that may arise.

14.6 The content of the App and its features can be amended, deleted or updated at any time. We reserve the right to close the App down at any time.

14.7 Rights under these Terms only accrue to a person party to these Terms. Accordingly a person who is not a party to these Terms shall have no rights to enforce any of its terms or conditions.

14.8 These Terms, and any non-contractual obligations arising out of them, are governed and construed in accordance with the law of England and Wales and any proceedings resulting out of these terms of use, and any non-contractual obligations arising out of them, the Privacy Policy, Services and/or the use of the App shall be held in the Courts of Brussels.

14.9 These Terms are without prejudice to Your statutory rights.

Conditions générales (Belgique) 🇫🇷

VEUILLEZ LIRE ATTENTIVEMENT CES CONDITIONS AVANT D'UTILISER L'APPLICATION OU DE PASSER DES COMMANDES, CAR ELLES AFFECTENT VOS DROITS ET OBLIGATIONS JURIDIQUES. VOTRE ACCÈS, VOTRE UTILISATION ET VOTRE BROWSING DU SITE ET DE SON CONTENU AINSI QUE TOUTE COMMANDE SONT SOUMIS AUX PRESENTES CONDITIONS ET A TOUTES LES LOIS ET REGLEMENTATIONS APPLICABLES. EN UTILISANT L'APPLICATION ET EN COCHANT LA CASE D'ACCEPTATION, VOUS INDIQUEZ QUE VOUS ACCEPTEZ CES CONDITIONS. VOTRE ATTENTION EST PARTICULIÈREMENT ATTIRÉE SUR LA CLAUSE 11 QUI LIMITE NOTRE RESPONSABILITÉ À VOTRE ÉGARD.

1. Définitions



14.9 Les présentes Conditions sont sans préjudice de vos droits statutaires.

Algemene voorwaarden (België) 🇧🇪

LEES DEZE VOORWAARDEN ZORGVULDIG DOOR VOORDAT U DE APP GEBRUIKT OF EEN BESTELLING PLAATST, AANGEZIEN DEZE VAN INVLOED ZIJN OP UW WETTELIJKE RECHTEN EN VERPLICHTINGEN. OP UW TOEGANG TOT, HET GEBRUIK VAN EN BROWSEN OP DE SITE EN DE INHOUD DAARVAN EN ELKE BESTELLING ZIJN DEZE VOORWAARDEN EN ALLE TOEPASSELIJKE WET- EN REGELGEVING VAN TOEPASSING. DOOR DE APP TE GEBRUIKEN EN HET VAKJE VOOR AANVAARDING AAN TE VINKEN, GEEFT U AAN DAT U DEZE VOORWAARDEN AANVAARDT. LET HIERBIJ VOORAL OP ARTIKEL 11 WAARIN ONZE AANSPRAKELIJKHEID JEGENS U WORDT BEPERKT.

1. Begripsbepalingen

1.1
In deze Voorwaarden hebben de volgende woorden de navolgende betekenis:

14.8 Deze Voorwaarden, en alle niet-contractuele verplichtingen die daaruit voortvloeien, worden beheerst en geïnterpreteerd in overeenstemming met het recht van Engeland en Wales en alle procedures die voortvloeien uit deze gebruiksvoorwaarden, en alle niet-contractuele verplichtingen die daaruit voortvloeien, het Privacybeleid, de Services en/of het gebruik van de App zullen worden gehouden voor de rechtbank van Brussel.

14.9 Deze Voorwaarden doen geen afbreuk aan Uw wettelijke rechten.

Algemene voorwaarden (België) 🇳🇱

LEES DEZE VOORWAARDEN ZORGVULDIG DOOR VOORDAT U DE APP GEBRUIKT OF EEN BESTELLING PLAATST, AANGEZIEN DEZE VAN INVLOED ZIJN OP UW WETTELIJKE RECHTEN EN VERPLICHTINGEN. OP UW TOEGANG TOT, HET GEBRUIK VAN EN BROWSEN OP DE SITE EN DE INHOUD DAARVAN EN ELKE BESTELLING ZIJN DEZE VOORWAARDEN EN ALLE TOEPASSELIJKE WET- EN REGELGEVING VAN TOEPASSING. DOOR DE APP TE GEBRUIKEN EN HET VAKJE VOOR AANVAARDING AAN TE VINKEN, GEEFT U AAN DAT U DEZE VOORWAARDEN AANVAARDT. LET HIERBIJ VOORAL OP ARTIKEL 11 WAARIN ONZE AANSPRAKELIJKHEID JEGENS U WORDT BEPERKT.

1. Begripsbepalingen

1.1
In deze Voorwaarden hebben de volgende woorden de navolgende betekenis:

"App": deze mobiele applicatie bekend als Everyday die een platform biedt voor Gebruikers om Bestellingen te plaatsen en eigendom is van of in licentie is gegeven aan Sodexo.

"Aanvullende Voorwaarden": de voorwaarden die van toepassing zijn op Promoties in aanvulling op deze Voorwaarden zoals deze van tijd tot tijd in de App onder Uw aandacht worden gebracht.

"Intellectuele-eigendomsrechten": alle octrooien, handelsmerken en dienstmerken, gedeponeerde modellen, modelrechten en auteursrechten, morele rechten, rechten op gegevens en databases en andere beschermbare lijsten met informatie, rechten op vertrouwelijke informatie, bedrijfsgeheimen, uitvindingen en knowhow, handels- en bedrijfsnamen, domeinnamen, get ups, logo's en uitstraling ("trade dress") (met inbegrip van alle verlengingen, heruitgaven en hernieuwingen, indien van toepassing) in elk geval ongeacht of deze geregistreerd zijn en de aanvraag voor een daarvan en de goodwill die aan een van hen is verbonden en alle rechten of vormen van bescherming van een soortgelijke aard en met een gelijkwaardig of soortgelijk effect als een daarvan die waar dan ook ter wereld kunnen bestaan;

"Worldline ESC": Worldline E-commerce Solutions SRL/BV, een in België geregistreerde vennootschap (ondernemingsnummer 0459.360.623) met statutaire zetel aan Chaussée de Haecht 1442, 1130 Brussel, de betaalprovider.

"Promoties": de speciale programma's, aanbiedingen, sweepstakes, prijsvragen, verlotingen, onderzoeken of andere soortgelijke promoties die Wij in de App beschikbaar kunnen stellen.

"Producten": het voedsel en de dranken die beschikbaar zijn voor de Gebruiker om te bestellen en die worden weergegeven en/of beschreven via de App.

"Service(s)": elke service die beschikbaar is via de App, zoals beschreven onder "Services".

"Locatie(s)": de horecagelegenhe(i)d(en) waar de Gebruiker Bestellingen ophaalt.

"Sodexo": Sodexo Belgium NV., een in België geregistreerde vennootschap (ondernemingsnummer: 0459.360.623) met statutaire zetel aan de Ravensteinstraat 36, 1000 Brussel.

‍‍"Voorwaarden": deze voorwaarden die de basis vormen waaronder Wij de App (genaamd Everyday) beschikbaar stellen aan Gebruikers, zetten de voorwaarden uiteen waaronder Gebruikers de App kunnen gebruiken en de voorwaarden met betrekking tot alle producten die via de App worden aangeboden en bestellingen die via de App worden gedaan.    

Wij”, “Ons”, of “Onze”: Sodexo en haar dochterondernemingen of leverancier(s), voor zover van toepassing.  

"Gebruiker(s)": elke persoon die verbinding maakt met de App.

"U" of "Uw": elke Gebruiker van de App.

2. Services

2.1
U moet 18 jaar of ouder zijn om de App te gebruiken en Bestellingen te plaatsen. Toegang tot de App is alleen toegestaan voor persoonlijk gebruik.

2.2 Toegang tot en gebruik van de App is gratis. U moet een gebruikersaccount aanmaken en de gegevens genoemd in artikel 3.1 van deze Voorwaarden verstrekken.

2.3 Niettegenstaande het bepaalde in artikel 2.1 en 2.2 garandeert Sodexo geen beschikbaarheid of ononderbroken of foutloos gebruik van de App en is Sodexo niet aansprakelijk voor enig(e) schade, verlies, claims, kosten of uitgaven voortvloeiend uit of als gevolg van (on)geplande downtime, onbeschikbaarheid of traagheid.

2.4 Met de App kunt U:
a) een specifieke account aanmaken, activeren of wijzigen;
b) toegang krijgen tot informatie die gelinkt is aan de Locatie(s), zoals menu's, informatie over voeding en allergenen en Promoties;
c) toegang krijgen tot Uw beloningsprogramma op Uw Locatie(s), indien van toepassing;
d) de informatie waartoe U toegang krijgt op maat maken;
e) eten en drinken bestellen en betalen voor click and collect op de Locatie(s).

3. Registratie

3.1
Voordat U een Bestelling kunt plaatsen, moet U zich registreren door een account te openen en Uw volledige naam, een geldig e-mailadres en een wachtwoord naar keuze op te geven. Uw e-mailadres dient geldig te blijven zolang Uw account actief is, en het is Uw eigen verantwoordelijkheid om dit adres meteen te wijzigen indien het niet langer juist of actueel is. Meer in het algemeen dienen alle aan Ons doorgegeven persoonlijke gegevens altijd onmiddellijk te worden bijgewerkt zodra deze niet meer juist, volledig, nauwkeurig of actueel zijn.

3.2 Uw wachtwoord is vertrouwelijk, en U mag dit niet doorgeven aan derden of websites van derden. U dient onmiddellijk contact met Ons op te nemen indien U reden hebt om aan te nemen dat Uw wachtwoord door een onbevoegde derde wordt gebruikt. U bent aansprakelijk voor alle met Uw wachtwoord verrichte handelingen en voor alle uit een dergelijk gebruik voortvloeiende schade of aansprakelijkheid. U accepteert dat U aansprakelijk bent voor elk gebruik van de Services, inclusief geplaatste Bestellingen, als deze via Uw account zijn geplaatst.

4. Producten

4.1
Wij spannen ons in om een nauwkeurige beschrijving van de Producten in de App te geven, maar de Gebruiker erkent en gaat ermee akkoord dat er verschillen kunnen zijn tussen de beschrijving van de Producten in de App (foto's, Productbeschrijving, samenstellingen, kleuren etc.) en de daadwerkelijk geleverde Producten.

4.2 Wij kunnen te allen tijde de beschrijving of beschikbaarheid van de Producten in de App verwijderen, wijzigen of bijwerken.

4.3 De Producten die beschikbaar zijn in de App variëren van Locatie tot Locatie en op de dag dat U verbinding maakt met de App, aangezien dit een weergave is van de beschikbare Producten en het menu van die dag, onder voorbehoud van de onderstaande voorwaarden.

4.4 De Producten worden aangeboden tot de in de App vermelde limiet van beschikbaarheid.

Informatieve inhoud

4.5
Gebruikers kunnen toegang krijgen tot informatie die aan de Locaties is gekoppeld, zoals menu's, informatie over voeding en allergenen, Promoties en meer in het algemeen over voeding, zoals recepten.

4.6 Gebruikers dienen zich ervan bewust te zijn dat er, als gevolg van bevoorradingsproblemen, een verschil kan zijn tussen de informatieve inhoud die gekoppeld is aan het voedsel dat beschikbaar is op een Locatie en het voedsel dat daadwerkelijk beschikbaar is op de genoemde Locatie. Sodexo is niet verantwoordelijk voor dergelijk verschil.

4.7 Wat allergenen betreft, dient de Gebruiker, alvorens een Bestelling te plaatsen, na te gaan of hij over de nodige informatie beschikt met betrekking tot de allergene stoffen die mogelijk aanwezig zijn in de Producten die op de Locaties worden aangeboden. Hoewel Wij redelijke inspanningen zullen doen om ervoor te zorgen dat de informatie die over allergenen in de App wordt gepubliceerd juist is, geven Wij geen garanties dat Bestellingen vrij zullen zijn van allergenen of dat de informatie in de App volledig is met alle allergeneninformatie. Als U een allergie hebt, moet U de Locatie hiervan op de hoogte stellen bij het ophalen van Uw Bestelling en alle informatie verstrekken die redelijkerwijs gevraagd wordt, zodat zij U informatie kunnen geven over de ingrediënten van de Producten waaruit Uw Bestelling bestaat. Indien de Locatie bij het ophalen van Uw Bestelling bevestigt dat de bestelde Producten een allergeen bevatten en deze informatie niet beschikbaar was of redelijkerwijs niet duidelijk was op het moment dat Uw Bestelling werd geplaatst, dan zal de Locatie U een omruiling of terugbetaling van Uw Bestelling aanbieden en deze omruiling of terugbetaling zal Uw enige rechtsmiddel zijn met betrekking tot deze Bestelling. Voorbeelden van allergenen die redelijk voor de hand liggen zijn tarwe in brood, zuivel in milkshakes of gerechten op basis van room/yoghurt, pinda's in saté of andere gerechten op basis van noten. Deze lijst beoogt niet uitputtend te zijn en dient slechts ter illustratie.

4.8 De Gebruiker is zich ervan bewust dat de in de App gepubliceerde informatie is gekoppeld aan de 14 belangrijkste allergenen die vrijwillig in het voedsel zijn opgenomen, zoals vermeld door het Foods Standard Agency. Ondanks alle voorzorgsmaatregelen is het mogelijk dat een of meer van deze stoffen aanwezig zijn in de keukens waar het voedsel wordt bereid, waardoor er per ongeluk kruisbesmetting tussen gerechten plaatsvindt.

5. Bestellingen5.1 Alle stappen die U moet volgen om een Bestelling te plaatsen worden uitgelegd in de App. Zodra U de bestelling aan Uw winkelwagen hebt toegevoegd, kunt U deze bekijken en een betalingsoptie kiezen. Zodra de betaling is verricht, wordt de bestelling verzonden om te worden verwerkt. Als een bestelling eenmaal is geaccepteerd, kan deze niet meer worden geannuleerd.

5.2 Wij sturen U een e-mail zodra Uw Bestelling door de Locatie is geaccepteerd ter bevestiging van Uw Bestelling en U krijgt een digitaal ontvangstbewijs in de App waarmee de bestelling kan worden opgehaald.

HERROEPINGSRECHT

5.3
Het herroepingsrecht van de consument is niet van toepassing op goederen die volgens de specificaties van de consument zijn vervaardigd of wezenlijk zijn gepersonaliseerd of die door hun aard snel kunnen bederven of verouderen.

6. Prijzen en betaling

6.1
De prijzen van de Producten worden in de App weergegeven in euro's en zijn inclusief alle toepasselijke belastingen op de datum van het plaatsen van de Bestelling, tenzij anders aangegeven. Prijzen zijn exclusief eventuele kosten verbonden aan het gebruik van het elektronische apparaat waarmee U verbinding hebt gemaakt met de App en Uw Bestelling plaatst en U bent zelf volledig verantwoordelijk voor deze kosten.

6.2 De totale prijs van Uw Bestelling wordt weergegeven in de App op het moment dat U de Bestelling plaatst en U accepteert de prijs wanneer U op de Betaling klikt. Op dat moment moet U ook de betaling voor Uw Bestelling volledig voldoen.

6.3 Wij behouden Ons het recht voor om de prijzen van de Producten die in de App worden aangeboden te allen tijde te wijzigen.

6.4 Betaling wordt door U gedaan via de methoden die beschikbaar zijn in de App, via Worldline ECS.

6.5 Wij zijn niet verplicht om Uw Bestelling uit te voeren als U niet de volledige prijs betaalt en/of als Uw betaling om welke reden dan ook wordt geweigerd. Wij kunnen proberen een mislukte betaling opnieuw uit te voeren, bijvoorbeeld als dit te wijten is aan een verbindingsfout en de betaling in de wachtrij staat.

6.6 Wanneer Wij een (gedeeltelijke) restitutie verschuldigd zijn, betalen wij deze binnen 5 werkdagen nadat is besloten dat het bedrag moet worden terugbetaald. Dit is inclusief restituties van betalingskredieten.

6.7 Wij hebben het recht om Uw account te sluiten als U, om welke reden dan ook, Producten die U via de App hebt besteld, hebt opgehaald zonder de volledige prijs te betalen.

7. Beloningsprogramma's en promoties

7.1
Wij kunnen van tijd tot tijd beloningsprogramma's aanbieden aan Gebruikers. Op dergelijke beloningsprogramma's zijn aparte voorwaarden van toepassing en dergelijke voorwaarden zullen beschikbaar worden gesteld en/of de locatie ervan zal worden aangegeven in de App.

7.2 Van tijd tot tijd kunnen wij promotionele aanbiedingen of bonussen voor het gebruik van de Services organiseren en details van dergelijke Promoties zullen beschikbaar worden gemaakt via de App. Wanneer met een Promotie klanten een bonus wordt aangeboden voor het plaatsen of voltooien van een bepaald aantal Bestellingen, mag U bij het uitvoeren van deze Promotie geen handelingen verrichten die als frauduleus kunnen worden beschouwd.

7.3 Wanneer Sodexo redelijkerwijs van mening is dat U hebt gehandeld op een andere manier dan in overeenstemming met artikel 7.2 hierboven, zal Sodexo U hiervan op de hoogte stellen en, geheel naar eigen inzicht, een promotionele betaling of korting inhouden en/of Uw toegang tot de App opschorten of beëindigen.

8. Verplichtingen van Gebruikers

8.1
Bij het gebruik van de App zult U:  
a) als enige verantwoordelijk zijn voor de wettigheid, betrouwbaarheid, integriteit, juistheid en kwaliteit van de informatie, materialen, inhoud en gegevens die U verstrekt;  
b) ermee instemmen te allen tijde tijdens uw gebruik van de App te voldoen aan alle bepalingen van de Voorwaarden, evenals aan alle andere toepasselijke voorwaarden die van tijd tot tijd onder Uw aandacht kunnen worden gebracht;  
c) ermee akkoord gaan dat u verantwoordelijk bent (en dat Sodexo geen enkele verantwoordelijkheid jegens U of een derde heeft) voor het niet nakomen van Uw verplichtingen onder deze Voorwaarden en voor de gevolgen van een dergelijke niet-nakoming.

8.2 Bij het gebruik van de App zult U niet:  
a) toepasselijke lokale, provinciale, nationale of internationale wetgeving schenden of overtreden;  
b) in de App persoonsgegevens van derden verzamelen, vergaren, opslaan, gebruiken of publiceren;  
c) het gebruik en genot van de App door een andere Gebruiker of derde beperken of verhinderen;  
d) een verkeerd beeld geven van Uw identiteit of connectie met een andere persoon of organisatie;  
e) enige inhoud uploaden, plaatsen, e-mailen, verzenden of anderszins beschikbaar maken die onwettig, schadelijk, bedreigend, beledigend, treiterend, onrechtmatig of lasterlijk is, inbreuk maakt op rechten van derden, vulgair, obsceen of smadelijk is, iemands privacy schendt, of vertrouwelijk, hatelijk of raciaal of etnisch aanstootgevend is;  
f) Uzelf uitgeven voor een andere persoon of entiteit, of valselijk beweren dat U een connectie hebt met een persoon of entiteit;   g) ongevraagde of ongeoorloofde reclame, promotie of enige andere vorm van ongevraagde informatie ter beschikking stellen, of de App voor andere doeleinden dan het Doel gebruiken;  
h) diensten aan een Gebruiker, host of netwerk verstoren of proberen te verstoren; enige inhoud uploaden, plaatsen, e-mailen, verzenden of anderszins beschikbaar maken die onwettig, schadelijk, bedreigend, beledigend, treiterend, onrechtmatig of lasterlijk is, inbreuk maakt op rechten van derden, vulgair, obsceen of smadelijk is, iemands privacy schendt, of vertrouwelijk, hatelijk of raciaal of etnisch aanstootgevend is;  
i) enig deel van de App wijzigen of aanpassen;  
j) de kwetsbaarheid van de App of een bijbehorend systeem of netwerk proberen te onderzoeken, scannen of testen, beveiligings- of verificatiemaatregelen proberen te overtreden zonder de juiste autorisatie, of de met de App verbonden servers of netwerken proberen te verstoren of te onderbreken;  
k) virussen (waaronder varianten of soortgelijke schadelijke codes of instructies), Trojaanse paarden, wormen, tijdbommen, cancelbots, corrupte bestanden, of andere soortgelijke software of programma's invoeren die schade kunnen toebrengen aan de werking van de App of aan de computer van een Gebruiker of eigendommen van een ander;  
l) een onderdeel of onderdelen van de App of de bijbehorende gegevens (met uitzondering van Gebruikersinhoud), software of applicaties, waaronder (maar niet beperkt tot) alle Inhoud (met uitzondering van Gebruikersinhoud), in enig medium kopiëren, reproduceren, distribueren, verzenden, uitzenden, weergeven, verkopen, in licentie geven of anderszins exploiteren zonder de voorafgaande schriftelijke toestemming van Sodexo;  
m) de broncode van enig onderdeel van de App of een component of proces daarvan demonteren, decompileren, reverse engineeren of deze anderszins proberen te ontdekken of hiertoe anderszins toegang proberen te krijgen. U gaat er tevens mee akkoord om geen code of product in te voeren om de App zodanig te manipuleren dat dit de ervaring van andere Gebruikers beïnvloedt.


9. Contact / informatie / klacht

9.1
Als u vragen of problemen heeft met betrekking tot de App, neem dan contact op met Digital.BE@sodexo.com. Sodexo nodigt gebruikers uit om onwettige inhoud die beschikbaar is via haar diensten te melden, zodat zij de nodige en passende maatregelen kan nemen om dergelijke informatie te verwijderen of ontoegankelijk te maken.

10. Beperking van aansprakelijkheid

10.1
Niets in deze Voorwaarden sluit de aansprakelijkheid van Sodexo uit of beperkt deze wegens overlijden of lichamelijk letsel als gevolg van nalatigheid van Sodexo, of haar fraude of frauduleuze voorstelling van zaken, noch enige andere aansprakelijkheid die niet krachtens Belgisch recht kan worden uitgesloten of beperkt.

10.2 Voor zover wettelijk toegestaan is Sodexo niet aansprakelijk, hetzij op grond van onrechtmatige daad, overeenkomst, onjuiste voorstelling van zaken (hetzij onschuldig of nalatig), restitutie of anderszins, voor:
a) vermindering van kwaliteit of uiterlijk als gevolg van het niet ophalen van de Bestelling door de Gebruiker of de door hem aangewezen persoon op het in de Bestelbevestiging of het Ontvangstbewijs vermelde tijdstip;
b) elke ophaling door een derde die daartoe geen toestemming van de Gebruiker heeft ontvangen, maar die de Bestelbevestiging of het Ontvangstbewijs heeft overgelegd;
c) indirecte schade of gevolgschade of voor verliezen die voortvloeien uit zakelijk gebruik van de App; ofd) elke aansprakelijkheid die voortvloeit uit of in verband staat met:
i) gebruik van, of onmogelijkheid tot gebruik van, de App en/of Services;
ii)  gebruik van of vertrouwen op enige inhoud weergegeven in de App; enige aansprakelijkheid voortvloeiend uit of in verband met:
iii)incompatibiliteit van de App met Uw elektronische en/of mobiele apparatuur, apparaten, software of telecommunicatieverbindingen; en
iv) ongeschiktheid, onbetrouwbaarheid of onnauwkeurigheid van de App en/of de Services.

10.3 Behoudens artikel 10.1 en 10.2, is de maximale aansprakelijkheid van Sodexo jegens U op grond van onrechtmatige daad, overeenkomst, verkeerde voorstelling van zaken (hetzij onschuldig of nalatig), restitutie of anderszins beperkt tot de prijs die is betaald voor de Bestelling in verband waarmee de aansprakelijkheid is ontstaan.

10.4 U dient de nodige maatregelen te nemen om de Producten goed te bewaren nadat U ze hebt opgehaald en passende maatregelen te nemen als het Product onconsumeerbaar lijkt (U dient het bijvoorbeeld niet te consumeren en ons zo snel mogelijk hiervan op de hoogte te stellen). Wij kunnen niet aansprakelijk worden gesteld voor schade die het gevolg is van nalatigheid van de Gebruiker na levering/ophaling van de Bestelling.

10.5 Elke Gebruiker aanvaardt de verantwoordelijkheid en het risico voor zijn gebruik van de App, en voor de conclusies die uit dat gebruik worden getrokken, en voor zijn Gebruikersinhoud. De App wordt verstrekt "as is" en "as available". Wij aanvaarden geen aansprakelijkheid voor schade veroorzaakt door fouten of weglatingen in informatie, Gebruikersinhoud, instructies of scripts verstrekt door een Gebruiker voor het gebruik van de App, of handelingen verricht door Ons op aanwijzing van de Gebruiker; Wij geven geen garantie en wijzen alle verantwoordelijkheid en aansprakelijkheid af voor de beschikbaarheid, tijdigheid, betrouwbaarheid, kwaliteit van de App; alle garanties, verklaringen, voorwaarden en alle andere voorwaarden van welke aard dan ook, hetzij impliciet, bij wetsbepaling of gewoonterecht zijn, voor zover toegestaan door de toepasselijke wetgeving, uitgesloten van de Voorwaarden;

10.6 Wij zijn niet aansprakelijk voor verlies of schade veroorzaakt door een virus, gedistribueerde denial-of-service aanval of ander technologisch schadelijk materiaal dat Uw elektronische en/of mobiele apparatuur, computerprogramma's, gegevens of ander eigendomsmateriaal kan besmetten als gevolg van Uw gebruik van de App en/of de Services of als gevolg van het door U downloaden van inhoud daarvan of van een daaraan gelinkte website.

10.7 Wij zijn niet aansprakelijk voor de weergave van een verkeerde prijs of informatie in Uw Bestelling als deze weergave het gevolg is van een computerfout of een inbraak in Onze IT-systemen. In een dergelijk geval, en vooral als de App identieke prijzen weergeeft voor alle Producten of prijzen die duidelijk verkeerd zijn, behouden Wij Ons het recht voor om elke Bestelling te annuleren.

11. IT-beveiliging

11.1
Elke Gebruiker erkent hierbij en begrijpt, en bevestigt doorlopend door het voortdurende gebruik van de App, dat het gebruik ervan uitsluitend op eigen risico van de Gebruiker is en onderworpen is aan deze Voorwaarden.

11.2 Elke Gebruiker erkent hierbij dat de App af en toe onderbroken zal worden voor gepland onderhoud of upgrades of voor dringende werkzaamheden. Wij zijn niet aansprakelijk jegens U voor onderbreking of beëindiging van de App, of in geval van verlies van inhoud.

11.3 Hoewel Sodexo zich heeft ingespannen om een veilige en betrouwbare App te bieden, erkent de Gebruiker dat de vertrouwelijkheid van communicatie of materiaal dat via internet van/naar de App wordt verzonden niet kan worden gegarandeerd. Sodexo is dan ook niet verantwoordelijk voor (a) de veiligheid van informatie die via het internet wordt verzonden, of (b) de juistheid van de informatie in de App en verstrekt door de gebruiker.

11.4 Wij zijn niet aansprakelijk voor internetstoringen.

11.5 Wij zijn niet verantwoordelijk of aansprakelijk voor en garanderen op geen enkele manier de beschikbaarheid van, de toegang tot of het gebruik van de App, of dat de App ononderbroken, zonder vertraging, vrij van fouten of omissies zal zijn.

11.6 De App kan links van websites van derden bevatten. Dergelijke sites worden niet door ons beheerd en Wij zijn niet verantwoordelijk voor en onderschrijven niet, bevelen niet aan en sponsoren niet de inhoud, het privacybeleid (indien van toepassing en/of de producten, diensten en adviezen die op deze sites worden beschreven.

11.7 De veiligheid van de betaling wordt verzorgd door Worldline ECS, die verantwoordelijk is voor de veiligheid van de betaling voor de transactie.

11.8 De App wordt beheerd door Dynamify Limited (ondernemingsnummer 09575041) met statutair adres 20-22 Wenlock Road, London N1 7GU en gehost door Amazon Web Services.

12. Intellectuele eigendom

12.1
De App, waaronder (maar niet beperkt tot) de gegevens, tekst, links, foto's, afbeeldingen, video's, audio, alle verzamelingen van informatie, softwareprogramma's, tools, applicaties en/of code, de selectie en rangschikking van voornoemde en de "look and feel" van de App (gezamenlijk aangeduid als "Inhoud"), wordt beschermd door intellectuele-eigendomsrechten, waaronder (maar niet beperkt tot) auteursrechten, merkenrechten, octrooirechten, model- en ontwerprechten en eigendomsrechten.

12.2 Elke Gebruiker erkent en stemt ermee in dat Wij de eigenaar zijn van alle Intellectuele-eigendomsrechten in de App en de Inhoud daarvan.

12.3 Bij gebruik van of toegang tot de App, erkent U en stemt U ermee in zich te houden aan alle toepasselijke wetten inzake intellectuele eigendom, alsmede alle aanvullende kennisgevingen of beperkingen die in de App zijn vermeld.

12.4 Ongeoorloofd gebruik van de App, de in de App opgenomen Inhoud en de materialen die via de App beschikbaar zijn kan een schending vormen van toepasselijke intellectuele-eigendomsrechten of andere rechten.

12.5 Alle hierin niet uitdrukkelijk verleende rechten zijn voorbehouden aan Sodexo of haar licentiegevers, naargelang hetgeen van toepassing is. Niets in deze Voorwaarden verleent de Gebruiker enig recht op of tot Inhoud, octrooien, auteursrechten, ontwerpen, rapporten, analyses, concepten, vertrouwelijke informatie en bevindingen, databankrechten, handelsgeheimen, handelsnamen, handelsmerken (al dan niet geregistreerd), computerprogramma's of broncode en alle documentatie, waaronder alle morele rechten, of enige andere bedrijfseigen materialen, rechten of licenties met betrekking tot de App of bijbehorende software en documentatie. U zult geen auteursrechten of eigendomsaanduidingen of -labels die zich bevinden in de App en de bijbehorende applicatie of software wijzigen, aanpassen, wissen, vernietigen, aan het oog onttrekken of anderszins verwijderen.

13. Beëindiging

13.1
Deze Voorwaarden (of updates daarvan) gelden voor onbepaalde tijd. U kunt echter te allen tijde Uw overeenkomst met ons beëindigen door de App die op een apparaat is geïnstalleerd permanent te verwijderen en Uw account te deactiveren.

13.2 Sodexo heeft het recht om haar levering van de Services aan U en/of Uw licentie om de App te gebruiken met onmiddellijke ingang te beëindigen of op te schorten, door Uw account uit te schakelen of anderszins te voorkomen dat U toegang krijgt tot de App of deze gebruikt, zulks uitsluitend ter beoordeling van Sodexo.

13.3 Het door Ons beëindigen van Uw gebruik van de App zal plaatsvinden onverminderd eventuele schadevergoeding die Wij van de Gebruiker of zijn rechtverkrijgenden en wettelijke vertegenwoordigers kunnen eisen ter vergoeding van de schade die Wij geleden hebben vanwege het niet naleven van de Voorwaarden door de Gebruiker.

13.4 Bij beëindiging om welke reden dan ook:·
a) zullen alle rechten vervallen die aan U onder deze Voorwaarden zijn toegekend; en·
b) dient U onmiddellijk alle activiteiten te staken die onder deze Voorwaarden zijn toegestaan, waaronder Uw gebruik van de App; en·   c) dient U de App onmiddellijk van al Uw apparaten te verwijderen en aan ons te bevestigen dat U dit hebt gedaan.

Opschorting of wijziging

13.5
Sodexo behoudt zich het recht voor om geheel naar eigen inzicht de App en/of Uw toegang tot de Services te wijzigen, aan te passen, op te schorten of voor onbepaalde tijd te sluiten. Van tijd tot tijd kan Sodexo ook de toegang beperken tot sommige of alle delen van de Services en/of de App

.14. Overige bepalingen

14.1
Wij behouden Ons het recht voor om de Voorwaarden waaronder de App beschikbaar wordt gesteld aan Gebruikers te wijzigen, na kennisgeving, die kan worden gedaan door het plaatsen van dergelijke wijzigingen in de App, per e-mail, of op een andere methode ter bepaling van Ons. Indien een Gebruiker de App blijft gebruiken na kennisgeving van dergelijke wijzigingen, gaan Wij ervan uit dat U akkoord bent gegaan met de gewijzigde Voorwaarden. Telkens wanneer U de App opent, moet U controleren of er updates van de Voorwaarden zijn. Voor alle duidelijkheid: als We de Voorwaarden hebben bijgewerkt, zal dit worden opgevat als een kennisgeving aan U. Het plaatsen van een Bestelling door U is een afdoend bewijs dat U eventuele updates van de Voorwaarden hebt geaccepteerd.

14.2 Indien een recht of rechtsmiddel genoemd in de Voorwaarden of de wet door Sodexo niet of pas later wordt uitgeoefend, vormt dit geen afstandsverklaring ten aanzien van dat of een ander recht of rechtsmiddel, noch wordt hiermee de verdere uitoefening van dat of een recht of rechtsmiddel uitgesloten of beperkt. Geen enkele (gedeeltelijke) uitoefening van een dergelijk rechtsmiddel staat in de weg aan of beperkt de verdere uitoefening van dat of enig ander recht of rechtsmiddel.

14.3 Indien enige bepaling van deze Voorwaarden niet-afdwingbaar wordt verklaard door een bevoegde rechtbank of een bevoegd rechtscollege, dan wordt deze bepaling voor zover toegestaan afgedwongen in overeenstemming met de oorspronkelijke bedoeling en blijven de overige bepalingen van deze Voorwaarden onverminderd van kracht.

14.4 Wij mogen onze rechten en verplichtingen uit hoofde van deze Voorwaarden aan een andere organisatie overdragen, maar dit zal geen invloed hebben op Uw rechten of Onze verplichtingen uit hoofde van deze Voorwaarden. Het is U echter niet toegestaan om Uw rechten of verplichtingen uit hoofde van deze Voorwaarden aan iemand over te dragen.

14.5 Deze Voorwaarden kunnen te allen tijde worden gewijzigd, aangevuld of bijgewerkt, met name om te voldoen aan ontwikkelingen die zich kunnen voordoen op het gebied van wet- en regelgeving, jurisprudentie of techniek.

14.6 De inhoud van de App en haar functies kunnen op ieder moment gewijzigd, verwijderd of bijgewerkt worden. We behouden Ons het recht voor om de App op elk moment te sluiten.

14.7 Rechten onder deze Voorwaarden komen alleen toe aan een persoon die partij is bij deze Voorwaarden. Dienovereenkomstig kan een persoon die geen partij is bij deze Voorwaarden geen aanspraak maken op de bepalingen daarvan.

14.8 Deze Voorwaarden, en alle niet-contractuele verplichtingen die daaruit voortvloeien, worden beheerst en geïnterpreteerd in overeenstemming met het recht van Engeland en Wales en alle procedures die voortvloeien uit deze gebruiksvoorwaarden, en alle niet-contractuele verplichtingen die daaruit voortvloeien, het Privacybeleid, de Services en/of het gebruik van de App zullen worden gehouden voor de rechtbank van Brussel.

14.9 Deze Voorwaarden doen geen afbreuk aan Uw wettelijke rechten.

Conditions générales (Belgique) 🇫🇷

1. Définitions

1.1
Dans les présentes conditions, les termes suivants ont la signification suivante: 

"App" désigne cette application mobile connue sous le nom de Everyday qui fournit une plateforme permettant aux Utilisateurs de passer des Commandes et qui est détenue par Sodexo ou utilisée sous licence par Sodexo.

"Conditions supplémentaires" désigne les conditions qui s'appliquent aux promotions en plus des présentes conditions, telles qu'elles sont portées à votre attention dans l'application de temps à autre.

"Droits de propriété intellectuelle" : tous les brevets, marques de commerce et de service, dessins et modèles enregistrés, droits de conception et droits d'auteur, droits moraux, droits sur les données et les bases de données et autres listes d'informations protégeables, droits sur les informations confidentielles, secrets commerciaux, inventions et savoir-faire, noms commerciaux et noms d'entreprise, noms de domaine, get ups, logos et habillages commerciaux (y compris toutes les extensions, reprises et renouvellements, le cas échéant) dans chaque cas, qu'ils soient enregistrés ou non, et la demande pour l'un quelconque d'entre eux, ainsi que la survaleur attachée à l'un quelconque d'entre eux et tous les droits ou formes de protection de nature similaire et ayant un effet équivalent ou similaire à l'un quelconque d'entre eux, qui peuvent subsister partout dans le monde;


"Worldline ESC" signifie Worldline E-commerce Solutions SRL/BV, une société enregistrée en Belgique (numéro d'enregistrement 0459.360.623) dont le siège social est situé Chaussée de Haecht 1442, 1130 Bruxelles, le prestataire de paiement.

"Promotions" désigne les programmes spéciaux, les offres, les tirages au sort, les concours, les tombolas, les enquêtes ou d'autres promotions similaires que nous pouvons mettre à disposition sur l'application.

" Produits " désigne les aliments et les boissons que l'Utilisateur peut commander et qui sont affichés et/ou décrits via l'Application.

"Service(s)" désigne tout service disponible par l'intermédiaire de l'application, tel que décrit dans la section "Services".

"Site(s)" : le(s) point(s) de vente de produits alimentaires et de boissons où l'utilisateur recueille les commandes.

"Sodexo" signifie Sodexo Belgium SA/NV, une société enregistrée en Belgique (numéro d'enregistrement de la société : 0407.246.778) dont le siège social est situé Rue Ravenstein 36, 1000 Bruxelles.

Conditions" - désigne les présentes conditions générales qui définissent les conditions dans lesquelles nous mettons l'application (appelée "Everyday") à la disposition des utilisateurs, les conditions dans lesquelles les utilisateurs peuvent utiliser l'application et les conditions relatives aux produits proposés via l'application et aux commandes passées via l'application.    

"Nous", "Nous" ou "Notre" désigne Sodexo et ses filiales ou fournisseurs, dans la mesure où ils sont concernés.  

"Utilisateur(s)" : toute personne se connectant à l'application.

"Vous" ou "Votre" désigne tout utilisateur de l'application.

2. Les services

2.1
Vous devez être âgé de 18 ans ou plus pour utiliser l'application et passer des commandes. L'accès à l'application n'est autorisé que pour un usage personnel.

2.2 L'accès et l'utilisation de l'application sont gratuits. Vous devrez créer un compte d'utilisateur et fournir les détails en dehors de la section 3.1 de ces Conditions.

2.3 Nonobstant les dispositions des sections 2.1 et 2.2, Sodexo ne garantit pas la disponibilité ni l'utilisation ininterrompue ou sans erreur de l'Application et ne sera pas responsable des dommages, pertes, réclamations, coûts ou dépenses résultant de ou en conséquence d'un temps d'arrêt programmé ou non programmé, d'une indisponibilité ou d'une lenteur.

2.4 L'application vous permet de:a) Créer, activer ou modifier un compte spécifique.b) Accéder aux informations liées au(x) site(s) telles que les menus, les informations nutritionnelles et allergènes et les promotions.c) Accéder à votre programme de récompenses, le cas échéant, sur votre (vos) site(s).d) Adapter les informations auxquelles vous aurez accès.e) commander et payer de la nourriture et des boissons pour le service "click and collect" sur le(s) site(s).

3. L'inscription

3.1
Avant de pouvoir passer une commande, vous devrez vous inscrire en ouvrant un compte en fournissant votre nom complet, une adresse électronique valide et un mot de passe de votre choix. Votre adresse électronique doit rester valide tant que Votre compte reste actif et il est de Votre responsabilité de la mettre à jour rapidement si elle n'est plus exacte ou à jour. Plus généralement, toutes les informations personnelles qui Nous sont communiquées doivent toujours être rapidement mises à jour dès qu'elles cessent d'être vraies, complètes, exactes ou actuelles.

3.2 Votre mot de passe est confidentiel et vous ne devez pas le communiquer à une personne ou à un site Internet tiers. Vous devez nous contacter immédiatement si vous avez des raisons de croire que votre mot de passe est utilisé par un tiers non autorisé. Vous êtes responsable de toutes les actions entreprises avec votre mot de passe ainsi que de toute perte ou responsabilité résultant d'une telle utilisation. Vous acceptez d'être responsable de toute utilisation des Services, y compris des commandes passées, si celles-ci sont passées par l'intermédiaire de votre compte.

4. Produits

4.1
Nous nous efforçons de fournir une description précise des Produits sur l'App, cependant, l'Utilisateur reconnaît et accepte que des différences entre la description des Produits sur l'App (photographies, description des Produits, compositions, couleurs, etc.) et les Produits effectivement fournis peuvent survenir.

4.2 Nous pouvons supprimer, modifier ou mettre à jour à tout moment la description ou la disponibilité des Produits sur l'App.

4.3 Les Produits disponibles sur l'App varient d'un Site à l'autre et le jour où Vous vous connectez à l'App puisqu'ils reflètent les Produits disponibles et le menu du jour, sous réserve des conditions ci-dessous.

4.4 Les Produits sont offerts dans la limite de la disponibilité mentionnée sur l'App.

Contenu informatif

4.5 Les Utilisateurs peuvent avoir accès à des informations liées aux Sites telles que des menus, des informations nutritionnelles et allergènes, des Promotions, et à l'alimentation plus généralement telles que des recettes.

4.6 Les Utilisateurs doivent être conscients que, pour des raisons d'approvisionnement, un écart peut exister entre le contenu informatif lié à la nourriture disponible sur un Site et la nourriture effectivement disponible sur ledit Site. Sodexo n'est pas responsable de cet écart.

4.7 En ce qui concerne les allergènes, l'Utilisateur doit vérifier qu'il dispose de toutes les informations nécessaires concernant les substances allergènes qui pourraient être contenues dans les Produits proposés sur les Sites avant de passer une Commande. Bien que Nous fassions des efforts raisonnables pour nous assurer que les informations publiées sur les allergènes sur l'Application sont exactes, Nous ne fournissons aucune garantie que les Commandes seront exemptes d'allergènes ou que les informations contenues dans l'Application sont complètes avec toutes les informations sur les allergènes. Si Vous avez une allergie, Vous devez en informer le Site lors de la collecte de Votre Commande et fournir toute information raisonnablement demandée afin qu'il puisse Vous fournir des informations concernant les ingrédients des Produits qui composent Votre Commande. Si le Site confirme, lors de la collecte de votre commande, que les produits commandés contiennent un allergène et que cette information n'était pas disponible ou n'était pas raisonnablement évidente au moment de la passation de votre commande, le Site vous proposera un échange ou un remboursement de votre commande et cet échange ou ce remboursement constituera votre seul recours en ce qui concerne cette commande. Les exemples d'allergènes qui devraient être raisonnablement évidents sont le blé dans le pain, les produits laitiers dans les milk-shakes ou les plats à base de crème/yogourt, les arachides dans le satay ou d'autres plats à base de noix. Cette liste n'est pas exhaustive et n'est donnée qu'à titre d'exemple.

4.8 L'Utilisateur est conscient que les informations publiées sur l'Application sont liées aux 14 allergènes majeurs introduits volontairement dans les aliments tels que référencés par la Foods Standard Agency. Malgré toutes les précautions prises, il est possible qu'une ou plusieurs de ces substances soient présentes dans les cuisines où les aliments sont préparés, provoquant une contamination croisée accidentelle entre les plats.

5. Commandes

5.1
Toutes les étapes à suivre pour passer une commande sont expliquées dans l'Application. Une fois que vous avez ajouté la commande à votre panier, vous pouvez visualiser le panier et choisir une option de paiement. Une fois le paiement effectué, la commande est envoyée pour être traitée. Une fois qu'elle a été acceptée, elle ne peut plus être annulée.

5.2 Nous vous enverrons un e-mail une fois que votre commande aura été acceptée par le Site pour confirmer votre commande et vous aurez un reçu numérique sur l'Application qui est utilisée pour collecter la commande.

DROIT DE RÉTRACTATION

5.3 Le droit de rétractation du consommateur ne s'applique pas aux biens confectionnés selon les spécifications du consommateur ou substantiellement personnalisés ou qui, compte tenu de leur nature, sont susceptibles de se détériorer rapidement ou de devenir obsolètes.

6. Prix et paiement

6.1
Les prix des Produits sont affichés dans l'Application en euros et incluent toutes les taxes applicables à la date de passation de la Commande, sauf indication contraire. Les prix n'incluent pas les frais liés à l'utilisation de l'appareil électronique à partir duquel Vous vous êtes connecté à l'App et avez passé Votre Commande et Vous êtes seul responsable de ces frais.

6.2 Le prix total de Votre Commande sera affiché dans l'Application au moment de passer la Commande et Vous acceptez le prix lorsque Vous cliquez sur le Paiement. Il vous sera également demandé d'effectuer le paiement intégral de votre commande à ce moment-là.

6.3 Nous nous réservons le droit de modifier les prix des Produits proposés sur l'Application à tout moment.

6.4 Vous effectuerez le paiement via les méthodes disponibles sur l'Application, par l'intermédiaire de Worldline ECS .

6.5 Nous ne serons pas tenus d'exécuter votre commande si vous ne payez pas l'intégralité du prix et/ou si votre paiement est rejeté pour quelque raison que ce soit. Nous pouvons tenter de reprendre un paiement rejeté, par exemple si cela est dû à une défaillance de connexion et que le paiement est en file d'attente.

6.6 Lorsque nous sommes redevables d'un remboursement ou d'un remboursement partiel, nous le payons dans les 5 jours ouvrables suivant la décision de rembourser la somme. Cela inclut le remboursement de tout crédit de paiement.

6.7 Nous avons le droit de fermer votre compte si, pour quelque raison que ce soit, vous avez récupéré des Produits commandés par l'intermédiaire de l'Application sans en payer le prix total.

7. Programmes de récompense et promotions

7.1
De temps en temps, nous pouvons offrir des programmes de récompense aux utilisateurs. Tous ces programmes de récompenses seront soumis à des termes et conditions distincts et ces termes et conditions seront disponibles et/ou leur emplacement sera indiqué dans l'Application.

7.2 De temps à autre, nous pouvons proposer des offres promotionnelles ou des bonus pour l'utilisation des Services et les détails de ces Promotions seront disponibles via l'Application. Lorsqu'une Promotion offre aux clients un bonus pour la soumission ou la réalisation d'un nombre déterminé de Commandes, Vous ne devez rien faire dans le cadre de cette Promotion qui puisse être considéré comme frauduleux.

7.3 Lorsque Sodexo considère raisonnablement que vous avez agi d'une manière qui n'est pas conforme à la section 7.2 ci-dessus, Sodexo vous en informera et, à sa seule discrétion , pourra retenir tout paiement promotionnel ou remise et/ou suspendre ou résilier votre accès à l'Application.

8. Obligations de l'utilisateur

8.1
En utilisant l'application, vous devez:
a) sont seuls responsables de la légalité, de la fiabilité, de l'intégrité, de l'exactitude et de la qualité des informations, du matériel, du contenu et des données que vous fournissez ;  
b) accepter de se conformer à toutes les dispositions des Conditions, ainsi qu'à toutes les autres conditions applicables qui peuvent être portées à votre attention de temps à autre, à tout moment pendant votre utilisation de l'application ;  
c) accepter d'être responsable (et que Sodexo n'a aucune responsabilité envers Vous ou envers un tiers) de tout manquement à Vos obligations en vertu des Conditions et des conséquences d'un tel manquement.

8.2 En utilisant l'application, vous ne devez pas: 

a) violer ou enfreindre toute loi locale, nationale ou internationale applicable ;  
b) collecter, récolter, stocker, utiliser ou publier les données personnelles d'un tiers sur l'application ;  
c) restreindre, empêcher l'utilisation et la jouissance de l'application par tout autre utilisateur ou tiers ;  
d) présenter de manière erronée votre identité ou votre affiliation à toute autre personne ou organisation ;  
e) télécharger, afficher, envoyer par courrier électronique, transmettre ou mettre à disposition tout contenu illégal, nuisible, menaçant, abusif, harcelant, délictuel, diffamatoire, violant les droits d'un tiers, vulgaire, obscène, diffamatoire, portant atteinte à la vie privée d'autrui, confidentiel, haineux ou répréhensible sur le plan racial ou ethnique ;  
f) usurper l'identité d'une personne ou d'une entité, prétendre faussement être affilié à une personne ou à une entité ;  
g) mettre à disposition toute publicité, promotion ou toute autre forme de sollicitation non sollicitée ou non autorisée, ou utiliser l'application à d'autres fins que celles prévues ;  
h) interférer ou tenter d'interférer avec le service d'un utilisateur, d'un hôte ou d'un réseau ; télécharger, afficher, envoyer par courrier électronique, transmettre ou mettre à disposition tout contenu illégal, nuisible, menaçant, abusif, harcelant, délictuel, diffamatoire, violant les droits d'un tiers, vulgaire, obscène, diffamatoire, portant atteinte à la vie privée d'autrui, confidentiel, haineux ou répréhensible d'un point de vue racial ou ethnique ;  
i) altérer ou modifier toute partie de l'application ;  
j) tenter de sonder, de scanner ou de tester la vulnérabilité de l'application ou de tout système ou réseau associé, violer les mesures de sécurité ou d'authentification sans autorisation appropriée, interférer avec ou perturber les serveurs ou les réseaux connectés à l'application ;  
k) introduire des virus (y compris toute variante ou code d'instructions malveillant similaire), des chevaux de Troie, des vers, des bombes à retardement, des robots d'annulation, des fichiers corrompus ou tout autre logiciel ou programme similaire susceptible d'endommager le fonctionnement de l'application, l'ordinateur d'un utilisateur ou la propriété d'un tiers ;  
l) copier, reproduire, distribuer, transmettre, diffuser, afficher, vendre, concéder une licence ou exploiter de toute autre manière tout ou partie de l'Application ou de ses données connexes (à l'exception du Contenu Utilisateur), logiciels ou applications, y compris, mais sans s'y limiter, tout Contenu (à l'exception du Contenu Utilisateur), sur tout support sans l'autorisation écrite préalable de Sodexo ;   m) désassembler, décompiler, faire de l'ingénierie inverse ou tenter de toute autre manière de découvrir ou d'accéder au code source de toute partie de l'application ou de tout composant ou processus de celle-ci. Vous acceptez également de ne pas insérer de code ou de produit pour manipuler l'application d'une manière qui affecte l'expérience des autres utilisateurs.

9. Nous contacter / Informations / Plaintes

9.1
Si vous avez des questions ou des problèmes concernant l'Application, veuillez contacter Digital.BE@sodexo.com . Sodexo invite les utilisateurs à lui signaler tout contenu illicite qui pourrait être disponible sur ses services afin qu'il puisse prendre les mesures nécessaires et appropriées pour supprimer ces informations ou les rendre inaccessibles‍

10. Limitation de la responsabilité

10.1
Aucune disposition des présentes Conditions n'exclut ou ne limite la responsabilité de Sodexo en cas de décès ou de dommages corporels résultant de la négligence de Sodexo, ou de sa fraude ou de sa déclaration frauduleuse, ou de toute autre responsabilité qui ne peut être exclue ou limitée par le droit belge.

10.2 Dans toute la mesure permise par la loi, Sodexo n'est pas responsable, que ce soit dans le cadre d'un délit civil, d'un contrat, d'une fausse déclaration (qu'elle soit innocente ou négligente), d'une restitution ou autre, pour :
a) toute diminution de la qualité ou de l'apparence résultant du fait que l'utilisateur ou son représentant n'a pas récupéré la commande au moment spécifié dans la confirmation de la commande ou dans le reçu ;
b) tout encaissement par un tiers non autorisé par l'Utilisateur mais qui a produit la confirmation de commande ou le reçu ;
c) toute perte indirecte ou consécutive ou toute perte résultant de l'utilisation commerciale de l'application ; ou
d) toute responsabilité découlant de ou en rapport avec :
i) l'utilisation ou l'impossibilité d'utiliser l'application et/ou les services ;
ii) l'utilisation ou la confiance accordée à tout contenu affiché sur l'application ; toute responsabilité découlant de ou en rapport avec :
iii)l'incompatibilité de l'application avec votre équipement électronique et/ou mobile, vos appareils, vos logiciels ou vos liaisons de télécommunications ; et
iv)l'inadaptation, le manque de fiabilité ou l'inexactitude de l'application et/ou des services.

10.3 Sous réserve des articles 10.1 et 10.2, la responsabilité maximale de Sodexo à votre égard, qu'il s'agisse d'un délit, d'un contrat, d'une fausse déclaration (qu'elle soit innocente ou négligente), d'une restitution ou autre, sera limitée au prix payé pour la Commande dans le cadre de laquelle la responsabilité est engagée.

10.4 Vous devez prendre les mesures nécessaires pour assurer la bonne conservation des Produits après les avoir collectés et prendre les mesures appropriées si le Produit semble inconsommable (par exemple, vous ne devez pas le consommer et nous en informer dès que possible). Nous ne pourrons être tenus responsables des dommages qui pourraient résulter de la négligence de l'Utilisateur après la livraison/le retrait de la Commande.

10.5 Chaque Utilisateur assume la responsabilité et le risque de son utilisation de l'App, et des conclusions tirées de cette utilisation, ainsi que de son contenu Utilisateur. L'application est fournie "en l'état" et "selon la disponibilité". Nous n'acceptons aucune responsabilité pour tout dommage causé par des erreurs ou des omissions dans toute information, contenu d'Utilisateur, instructions ou scripts fournis par tout Utilisateur pour l'utilisation de l'Application, ou toute action prise par Nous sur instruction de l'Utilisateur ; Nous ne donnons aucune garantie, et déclinons toute responsabilité pour la disponibilité, l'opportunité, la fiabilité, la qualité de l'Application ; toutes les garanties, représentations, conditions et tous les autres termes de quelque nature que ce soit impliqués par la loi ou le droit commun sont, dans toute la mesure permise par la loi applicable, exclus des Conditions ;

10.6 Nous ne serons pas responsables des pertes ou dommages causés par un virus, une attaque par déni de service distribué ou tout autre matériel technologiquement nuisible qui pourrait infecter votre équipement électronique et/ou mobile, vos programmes informatiques, vos données ou tout autre matériel propriétaire en raison de votre utilisation de l'Application et/ou des Services ou de votre téléchargement de tout contenu sur l'Application ou sur tout site web qui lui est lié.

10.7 Nous ne pourrons être tenus responsables de l'affichage d'un prix ou d'une information erronée dans Votre Commande si cet affichage est dû à un bug informatique ou à une intrusion dans Nos systèmes informatiques. Dans un tel cas, et notamment si l'Application affiche des prix identiques pour tous les Produits ou des prix manifestement erronés, Nous nous réservons le droit d'annuler toute Commande.

11. Sécurité informatique

11.1
Chaque utilisateur reconnaît et comprend par la présente, et affirme continuellement par son utilisation continue de l'application, que son utilisation se fait uniquement à ses propres risques et sous réserve des présentes conditions.

11.2 Chaque Utilisateur reconnaît par la présente qu'il y aura des occasions où l'Application sera interrompue pour la maintenance ou les mises à jour programmées ou pour des réparations d'urgence. Nous ne serons pas responsables envers Vous de toute interruption ou discontinuité de l'Application, ou en cas de perte de tout contenu.

11.3 Bien que Sodexo se soit efforcé de créer une application sécurisée et fiable, l'Utilisateur reconnaît que la confidentialité de toute communication ou matériel transmis vers/depuis l'application sur Internet ne peut être garantie. En conséquence, Sodexo n'est pas responsable (a) de la sécurité de toute information transmise via Internet, ou (b) de l'exactitude des informations contenues dans l'Application et fournies par l'utilisateur.

11.4 Nous ne sommes pas responsables des interruptions d'internet.

11.5 Nous ne sommes pas responsables et ne garantissons en aucun cas la disponibilité, l'accès ou l'utilisation de l'application, ni que l'application sera ininterrompue, sans retard, sans erreur ou sans omission.

11.6 L'Application peut contenir des liens vers des sites web de tiers. Ces sites ne sont pas sous Notre contrôle, et Nous ne sommes pas responsables et n'approuvons pas, ne recommandons pas ou ne sponsorisons pas leur contenu, leurs politiques de confidentialité (le cas échéant) et/ou le(s) produit(s), service(s), conseil(s) décrit(s) sur ces sites.

11.7 La sécurité des paiements est assurée par Worldline ECS qui est responsable de la sécurité du paiement de la transaction.

11.8 L'application est exploitée par Dynamify Limited (numéro de société 09575041) dont l'adresse est 20-22 Wenlock Road, London N1 7GU et hébergée par Amazon Web Services.

12. Propriété intellectuelle

12.1
L'application, y compris, mais sans s'y limiter, les données, les textes, les liens, les photographies, les images, les vidéos, le contenu audio, toutes les compilations d'informations, tous les programmes logiciels, les outils, les applications et/ou le code, la sélection et l'arrangement de ce qui précède et l'aspect et la convivialité de l'application (collectivement désignés comme le "contenu"), est protégée par les lois sur la propriété intellectuelle, y compris, mais sans s'y limiter, les droits d'auteur, les marques, les brevets, les modèles et les dessins, ainsi que les droits de propriété.

12.2 Chaque utilisateur reconnaît et accepte que nous détenons tous les droits de propriété intellectuelle de l'application et de son contenu.

12.3 En utilisant ou en accédant à l'application, vous reconnaissez et acceptez de respecter toutes les lois applicables en matière de propriété intellectuelle, ainsi que tous les avis ou restrictions supplémentaires contenus dans l'application.

12.4 L'utilisation non autorisée de l'Application et du Contenu et des matériaux contenus ou disponibles par l'intermédiaire de l'Application peut constituer une violation des lois applicables en matière de propriété intellectuelle ou d'autres lois.

12.5 Tous les droits non expressément accordés dans les présentes sont réservés à Sodexo ou à ses concédants de licence, selon le cas. Rien dans les Conditions n'accorde à l'Utilisateur des droits sur, ou dans, le Contenu, les brevets, les droits d'auteur, les dessins, les rapports, les analyses, les concepts, les informations confidentielles et les résultats, les droits sur les bases de données, les secrets commerciaux, les noms commerciaux, les marques (déposées ou non), les programmes informatiques, ou le code source et toute la documentation, y compris tous les droits moraux, ou tout autre matériel propriétaire, droits ou licences en ce qui concerne l'App ou tout logiciel et documentation connexe. Il est interdit d'altérer, de modifier, d'effacer, de détruire, d'obscurcir ou de supprimer de quelque manière que ce soit tout avis ou étiquette de droit d'auteur ou de propriété contenu dans l'application et ses applications ou logiciels connexes.

13. Résiliation

13.1
Les présentes Conditions (ou toute mise à jour) sont valables pour une durée indéterminée. Cependant, vous pouvez mettre fin à votre accord avec nous à tout moment en supprimant définitivement l'Application installée sur tout appareil et en désactivant votre compte.

13.2 Sodexo est en droit de résilier ou de suspendre sa prestation de Services à votre égard et/ou votre licence d'utilisation de l'Application, avec effet immédiat, en désactivant votre compte ou en vous empêchant d'accéder à l'Application ou de l'utiliser, à sa seule discrétion.

13.3 Toute résiliation par Nous de Votre utilisation de l'Application interviendra sans préjudice des dommages et intérêts que Nous pourrions réclamer à l'Utilisateur ou à ses ayants droit et représentants légaux en réparation des préjudices subis par Nous du fait des manquements de l'Utilisateur au respect des Conditions.

13.4 En cas de résiliation pour quelque raison que ce soit :·          
a) tous les droits qui vous sont accordés en vertu des présentes conditions cessent ; et·          
b) vous devez immédiatement cesser toutes les activités autorisées par les présentes conditions, y compris votre utilisation de l'application ; et·          
c) Vous devez immédiatement supprimer ou retirer l'application de tous vos appareils et Nous certifier que vous l'avez fait. Suspension ou modification

13.5 Sodexo se réserve le droit, à sa seule discrétion, de changer, modifier, suspendre ou fermer indéfiniment l'Application et/ou votre accès aux Services. De temps à autre, Sodexo peut également restreindre l'accès à certaines ou à toutes les parties des Services et/ou de l'Application.

14. Divers

14.1
Nous nous réservons le droit de modifier les conditions selon lesquelles l'application est mise à la disposition des utilisateurs, moyennant un préavis qui peut être donné en affichant ces modifications sur l'application, par courrier électronique ou par toute autre méthode déterminée à notre discrétion. La poursuite de l'utilisation de l'application par l'utilisateur après la notification de ces modifications sera considérée comme une acceptation irréfutable des changements apportés à ces conditions générales. Chaque fois que vous accédez à l'application, vous devez vérifier si les conditions ont été mises à jour. Pour éviter tout doute, si Nous avons mis à jour les Conditions, cela sera interprété comme une notification à Vous. La passation d'une Commande par Vous sera une preuve concluante que Vous avez accepté toute mise à jour des Conditions.

14.2 Aucun manquement ou retard de Sodexo dans l'exercice d'un droit ou d'un recours prévu dans les Conditions ou par la loi ne constituera une renonciation à ce droit ou à ce recours, ni n'empêchera ou ne limitera l'exercice ultérieur de ce droit ou de ce recours. Aucun exercice unique ou partiel d'un tel recours n'empêchera ou ne limitera l'exercice ultérieur de ce droit ou de tout autre droit ou recours.

14.3 Si une disposition des présentes conditions est jugée inapplicable par une cour ou un tribunal de la juridiction compétente, cette disposition sera appliquée dans toute la mesure permise afin d'affecter l'intention initiale, et le reste des présentes conditions restera pleinement en vigueur.

14.4 Nous pouvons transférer nos droits et obligations en vertu des présentes Conditions à une autre organisation, mais cela n'affectera pas vos droits ou nos obligations en vertu des présentes Conditions. Toutefois, vous ne pouvez pas transférer vos droits ou obligations en vertu des présentes conditions à qui que ce soit.

14.5 Les présentes Conditions peuvent être modifiées, complétées ou mises à jour à tout moment, notamment pour se conformer à toute évolution légale, réglementaire, jurisprudentielle ou technique qui pourrait survenir.

14.6 Le contenu de l'App et ses fonctionnalités peuvent être modifiés, supprimés ou mis à jour à tout moment. Nous nous réservons le droit de fermer l'application à tout moment.

14.7 Les droits en vertu des présentes Conditions ne reviennent qu'à une personne partie aux présentes Conditions. En conséquence, une personne qui n'est pas partie à ces Conditions n'aura aucun droit d'appliquer l'une quelconque de ces conditions.

14.8 Ces conditions, et toutes les obligations non contractuelles qui en découlent, sont régies et interprétées conformément à la loi de l'Angleterre et du Pays de Galles et toute procédure résultant de ces conditions d'utilisation, et toutes les obligations non contractuelles qui en découlent, la politique de confidentialité, les services et/ou l'utilisation de l'application seront traitées par les tribunaux de Bruxelles.

14.9 Les présentes Conditions sont sans préjudice de vos droits statutaires.

Terms and Conditions (Singapore)

PLEASE CAREFULLY READ THESE TERMS BEFORE USING THE APP OR PLACING ORDERS, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. YOUR ACCESS TO, USE OF AND BROWSING OF THE SITE AND ITS CONTENTS and any order ARE SUBJECT TO THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. BY USING THE APP AND BY TICKING THE ACCEPTANCE BOX, YOU INDICATE THAT YOU ACCEPT THESE TERMS. YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSE 11 WHICH LIMITS OUR LIABILITY TO YOU.

1. Definitions

1.1    In these Terms the following words shall have the following meanings:

  • “App” means this mobile application known as ‘Everyday (formerly known as Twelve Pay)’ which provides a platform for Users to place Orders and is owned by or licensed to Sodexo.
  • “Additional Terms” means the terms that apply to Promotions in addition to these Terms as brought to Your attention in the App from time to time.
  • "Intellectual Property Rights" means any and all patents, trademarks and service marks, registered designs, design rights and copyright, moral rights, rights in data and databases and other protectable lists of information, rights in confidential information, trade secrets, inventions and know how, trade and business names, domain names, get ups, logos and trade dress (including all extensions, revivals and renewals, where relevant) in each case whether registered or unregistered and application for any of them and the goodwill attaching to any of them and any rights or forms of protection of a similar nature and having equivalent or similar effect to any of them which may subsist anywhere in the world;
  • “Promotions” means the special programs, offers, sweepstakes, contests, raffles, surveys or other similar promotions that We may make available on the App.
  • “Products” means the food and beverages available for the User to order and displayed and/or described via the App.
  • “Service(s)” means any service available through the App, as described under section “Services”.
  • “Site(s)” means the food and beverage outlet(s) where the User shall collect Orders.
  • “Sodexo” means Sodexo Ireland Limited, a company incorporated in Ireland with registration number 180309 and having it’s registered office at Temple House, 57 Temple Road, Blackrock, Co. Dublin
  • “Stripe” means Stripe Payments Europe, Limited, a company registered in Ireland (company registration no: IE513174) whose registered office is at C/o A&l Goodbody, Ifsc, North Wall Quay, Dublin 1, 662880, the payment provider.     
  • “Terms” – means these terms and conditions which set out the basis under which We make the App (called Everyday (formerly known as Twelve Pay)) available to Users, set out the conditions under which Users may use the App and the terms relating to any products offered via the App and orders made via the App.     
  • “Us”; “We”, or “Our” means Sodexo and its subsidiaries or supplier, insofar as it is concerned.  
  • “User(s)” means any person connecting to the App.
  • “You” or “Your” means any App User. 

2. Services

2.1  

2.2  


2.3



2.4
2.1 You must be 18 years of age or older to use the App and place Orders. Access to the App is permitted for personal use only.

2.2 Access to, and use of, the App is free of charge. You will need to set up a User account and provide the details outside in section 3.1 of these Terms.

2.3 Notwithstanding the provisions of sections 2.1 and 2.2, Sodexo does not guarantee availability nor uninterrupted or error free use of the App and shall not be liable for any damage, loss, claims, costs or expenses resulting from or as a consequence of scheduled or unscheduled downtime, unavailability or slowness.

2.4 The App enables You to:
  •    a) Create, activate or modify a specific account.
  •    b) Access information linked to the Site(s) such as menus, nutrition and allergen information and Promotions.
  •    c) Access Your reward program if applicable on Your Site(s).
  •    d) Tailor the information You will have access to.
  •    e) Order and pay for food and beverages for click and collect at Site(s).

3. Registration

3.1




3.2
3.1 Before You can place an Order, You will need to register by opening an account by providing Your full name, a valid email address and a password of Your choice. Your email address must remain valid as long as Your account remains active and it is Your responsibility to promptly update it should it no longer be accurate or current. More generally, all personal information communicated to Us must always be promptly updated as soon as it stops being true, complete, accurate, or current.

3.2 Your password is confidential and You shall not communicate it to any third-party individual or website. You should immediately contact Us should You have reason to believe that Your password is being used by an unauthorized third party. You shall be liable for all actions taken with Your password as well as for any loss or liability consequential to such use. You accept that You are liable for any use of the Services, including Orders placed, if these are placed via Your account.

4. Products

4.1



4.2

4.3


4.4



4.5


4.6


4.7










4.8
4.1 We make every effort to provide an accurate description of the Products on the App, however, the User acknowledges and agrees that differences between the description of the Products on the App (photographs, Product description, compositions, colours, etc.) and the Products actually provided may occur.

4.2 We may delete, amend or update at any time the description or availability of the Products on the App.

4.3 The Products available on the App will vary from Site to Site and on the day You connect to the App since they reflect the Products available and the menu of the day, subject to the conditions below.

4.4 The Products are offered up to the limit of availability mentioned on the App.

Informative Content

4.5 Users may be able to access information linked to the Sites such as menus, nutrition and allergen information, Promotions, and to food more generally such as recipes.

4.6 Users must be aware that, due to supply issues, a gap might exist between the informative content linked to the food available at a Site and the food actually available at the said Site. Sodexo shall not be responsible for such gap.

4.7 With regards to allergens, the User must check they have all necessary information with regards to allergenic substances that might be contained in the Products offered at the Sites before placing an Order. Whilst We will take reasonable efforts to ensure that information published about allergens on the App is accurate, We provide no guarantees that Orders will be free from allergens or that the information contained in the App is complete with all allergen information. If You have an allergy, You must notify the Site when collecting Your Order and provide any information reasonably requested so that they can provide You with information regarding the ingredients of the Products that form Your Order. If the Site confirms when collecting Your Order that Products ordered do contain an allergen and this information was not available or was not reasonably obvious at the time of playing Your Order, then the Site will offer You an exchange or refund of Your Order and such exchange or refund shall be Your sole remedy in relation to such Order. Examples of allergens that should be reasonably obvious are wheat in bread, dairy in milkshakes or cream/yogurt based dishes, peanuts in satay or other nut based dishes. This list is not intended to be exhaustive and is for illustrative purpose only.

4.8 The User is aware that the information published on the App is linked to the 14 major allergens voluntarily introduced in the food as referenced by the Foods Standard Agency. Despite all the precautions taken, it is possible that one or more of these substances is present in the kitchens where the food is prepared causing accidental cross-contamination between dishes.

5. Orders

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5.2




5.3
5.1 All the steps You must follow to place an Order are explained in the App. Once You have added the order to Your Cart, You can view the Cart and chose a payment option. Once the payment has been made this sends the order to be processed. Once it has been accepted it can no longer be cancelled.

5.2 We will send You an email once Your Order has been accepted by the Site to confirm Your Order and You will have a digital receipt on the App which is used to collect the order.

RIGHT OF WITHDRAWAL

5.3 The consumer right of withdrawal does not apply to goods made to the consumer's specifications or substantially personalised or which, given their nature, are likely to rapidly deteriorate or become outdated.

6. Prices and payment

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6.2


6.3

6.4

6.5


6.6


6.7
6.1 The Product prices are displayed in the App in pounds sterling and include all applicable taxes at the date of placing the Order unless specified otherwise. Prices do not include any fees linked to the use of the electronic device from which You connected to the App and place Your Order and You are solely responsible for these charges.

6.2 The total price of Your Order will be displayed in the App at the time of placing the Order and You accept the price when You click the Payment. You will also be required to make payment in full for Your Order at this time.

6.3 We reserve the right to amend the prices of the Products offered on the App at any time.

6.4 Payment shall be made by You via the methods available on the App, via Stripe.

6.5 We will not be required to fulfil Your Order if You do not pay the full price and/or if Your payment is rejected for any reason. We may attempt to retake a failed payment, for example if this is due to a connection failure and the payment is queued.

6.6 Where We owe a refund or partial refund we will pay this within 5 working days of the decision being made that the sum should be refunded. This includes refunds of any payment credit.

6.7 We have the right to close Your account if, for any reason, You collected Products ordered through the App without paying their full price.

7. Reward programs and promotions

7.1


7.2



7.3

7.1 From time to time We may offer reward programmes to Users. Any such reward programmes shall be subject to separate terms and conditions and such terms and conditions shall be made available and/or their location signposted in the App.

7.2 From time to time, We may run promotional offers or bonuses for using the Services and details of such Promotions shall be made available via the App. Where a Promotion offers customers a bonus for submitting or completing a set number of Orders, You must not do anything in fulfilment of this Promotion which may be deemed fraudulent.

7.3 Where it is reasonably considered by Sodexo that You have acted in a manner that is otherwise than in accordance with section 7.2 above, Sodexo will notify You and, in its sole discretion, may withhold any promotional payment or discount and/or suspend or terminate Your access to the App.

8. User obligations

8.1  





 



8.2


8.1 In using the App, You shall:
  •    a) have sole responsibility for the legality, reliability, integrity, accuracy and quality of the information, materials, content and data You provide;
  •    b) agree to comply with all the provisions of the Terms, as well as any other applicable terms and conditions that may be brought to Your attention from time to time, at all times during Your use of the App;
  •    c) agree to be responsible for (and that Sodexo has no responsibility to You or to any third party for) any breach of Your obligations under the Terms and for the consequences of any such breach.
8.2 In using the App, You shall not:
  •    a) violate or infringe any applicable local, state, national or international law;
  •    b) collect, harvest, store, use or publish any third party’s personal data on the App;
  •    c) restrict, inhibit the use and enjoyment of the App by any other User or third party;
  •    d) misrepresent Your identity or affiliation with any other person or organization;
  •    e) upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libellous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;
  •    f) impersonate any person or entity, falsely claim an affiliation with any person or entity;
  •    g) make available any unsolicited or unauthorized advertising, promotion or any other form of solicitation, or use the App other than for the Purpose;
  •    h) interfere or attempt to interfere with service to any User, host or network;upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, infringing third party’s rights, vulgar, obscene, libellous, invasive of another's privacy, confidential, hateful, or racially or ethnically objectionable;
  •    i) alter or modify any part of the App;
  •    j) attempt to probe, scan or test the vulnerability of App or any associated system or network, breach security or authentication measures without proper authorization, interfere with or disrupt the servers or networks connected to the App;
  •    k) introduce any viruses (including any variant or similar malicious code of instructions), Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of the App or any User’s computer or property of another;
  •    l) copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any part of or parts of the App or its related data (except User Content), software or applications, including but not limited to any Content (except User Content), in any medium without Sodexo's prior written authorization;
  •    m) disassemble, de-compile, reverse engineer, or otherwise attempt to discover or gain access to the source code of any part of the App or component, processes thereof. You also agree not to insert any code or product to manipulate the App in any way that affects other Users’ experience.

9. Contact us / Information / Complaint

9.1

9.1 You can contact Customer Support for any information, complaint or question via the App or email DigitalCustomerSupport.UKandIE@sodexo.com.  Or You can write to Our registered office. Any complaint should be raised where possible within 5 days of collection of Your Order.

10. Limitation of liability

10.1  


10.2  














10.3


10.4



10.5






10.6



10.7
10.1 Nothing in these Terms excludes or limits Sodexo’s liability for death or personal injury arising from Sodexo’s negligence, or its fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

10.2 To the fullest extent permitted by law, Sodexo shall not be liable, whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise, for:
  •    a) any diminution in quality or appearance as a result of the User or their nominee not collecting the Order at the time specified in the Order confirmation or receipt;
  •    b) any collection by a third party who is not authorised by the User but has produced the Order confirmation or receipt;
  •    c) any indirect or consequential loss or for any losses arising as a result of business use of the App; or
  •    d) any liability arising under or in connection with:
  •                i) use of, or inability to use, the App and/or Services;
  •                ii) use of or reliance on any content displayed on the App; any liability arising under or in connection with:
  •                iii) incompatibility of the App with any of Your electronic and/or mobile equipment, devices, software or telecommunications links; and
  •                iv) unsuitability, unreliability or inaccuracy of the App and/or the Services.
10.3 Subject to sections 10.1 and 10.2, Sodexo’s maximum liability to You whether in tort, contract, misrepresentation (whether innocent or negligent), restitution or otherwise for shall be limited to the price paid for the Order in connection with which the liability arose.

10.4 You must take the necessary measures to ensure the proper preservation of the Products after You collect them and to take appropriate measures if the Product appears unconsumable (for example You must not consume it and notify us as soon as possible). We shall not be held liable for any damages which may result from the negligence of the User after delivery/collection of the Order.

10.5 Each User assumes responsibility and risk for its use of the App, and for conclusions drawn from such use, and for its User content. The App is provided on an “as is” and on an “as available” basis. We accept no liability for any damage caused by errors or omissions in any information, User content, instructions or scripts provided by any User for use of the App, or any actions taken by Us at the User's direction; We make no warranty, and disclaim all responsibility and liability for, the availability, timeliness, reliability, quality of the App; all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from the Terms;

10.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your electronic and/or mobile equipment, computer programs, data or other proprietary material due to Your use of the App and/or the Services or to Your downloading of any content on it, or on any website linked to it.

10.7 We will not be held liable for the display of a wrong price or information in Your Order if such display is due to a computer bug or to an intrusion into Our IT systems. In such a case, and especially if the App displays identical prices for all Products or prices that are clearly wrong, We reserve the right to cancel any Order.

11. IT Security

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11.2



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11.4

11.5


11.6



11.7

11.8
11.1 Each User hereby acknowledges and understands, and continually affirms through its ongoing use of the App, that its use is solely at User’s own risk and subject to these Terms.

11.2 Each User hereby acknowledges that there will be occasions when the App will be interrupted for scheduled maintenance or upgrades or for emergency repairs. We will not be liable to You for any interruption or discontinuation of the App, or in case of loss of any content.

11.3 While Sodexo has endeavoured to create a secure and reliable App, the User acknowledges that confidentiality of any communication or material transmitted to/from the App over the Internet cannot be guaranteed. Accordingly, Sodexo is not responsible for (a) the security of any information transmitted via the Internet, or (b) the accuracy of the information contained on the App and provided by the user.

11.4 We shall have no liability for interruptions in internet.

11.5 We are not responsible or liable for and do not in any way warrant the availability of, access to, or use of the App, or that the App will be uninterrupted, without delay, error-free or omission free.

11.6 The App may contain links of third-party websites. Such sites are not under Our control, and We are not responsible for and do not endorse, recommend or sponsor their content, privacy policies (if any and/or the product(s), service(s), advice(s) described on these sites.

11.7 Payment security is provided by Stripe who are responsible for the security of the payment for the transaction.

11.8 The App is operated by Dynamify Limited (company number 09575041) with registered address at 20-22 Wenlock Road, London N1 7GU and hosted by Amazon Web Services.

12. Intellectual property

12.1




12.2

12.3


12.4


12.5
12.1 The App, including but not limited to the data, text, links, photographs, images, video, audio content, all compilations of information, any software programs, tools, applications and/or code, the selection and arrangement of the aforementioned and the “look and feel” of the App (collectively referred to as “Content”), is protected by intellectual property laws, including but not limited to copyright, trademark, patent, model and design, and proprietary rights.

12.2 Each User acknowledges and agrees that We own all Intellectual Property Rights in the App and its Content.

12.3 In using or accessing the App, You acknowledge and agree to abide by all applicable intellectual property laws, as well as any additional notices or restrictions contained on the App.

12.4 Unauthorized use of the App and the Content and materials contained on or available through the App may violate applicable intellectual property laws or other laws.

12.5 Any rights not expressly granted herein are reserved to Sodexo or its licensors, as applicable. Nothing in the Terms grants the User any rights to, or in, Content, patents, copyrights, designs, reports, analysis, concepts, confidential information and findings, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), computer programs, or source code and all documentation, including all moral rights, or any other or other proprietary material, rights or licences in respect of App or any related software and documentation. You will not alter, modify, erase, destroy, obscure, or otherwise remove any copyright or proprietary notices or labels contained within the App and its related application or software.

13. Termination

13.1  


13.2  


13.3



13.4






13.5
13.1 These Terms (or any updates hereto) shall exist for an indefinite period of time. However, You may terminate Your agreement with us at any time by permanently deleting the App installed on any device and deactivating Your account.

13.2 Sodexo is entitled to terminate or suspend its provision of the Services to You and/or Your licence to use the App, with immediate effect, by disabling Your account or otherwise preventing You from accessing or using the App, at its sole discretion.

13.3 Any termination by Us of Your use of the App will occur without prejudice to any damages that may be claimed by Us to the User or their assigns and legal representatives in reparation for the injuries suffered by Us because of the User’s failures to comply with the Terms.

13.4 On termination for any reason:
  •    a) all rights granted to You under these Terms shall cease; and
  •    b) You must immediately cease all activities authorized by these Terms, including Your use of the App; and
  •    c) You must immediately delete or remove the App from all Your devices and certify to Us that You have done so.
Suspension or Modification

13.5 Sodexo reserves the right, at its sole discretion, to change, alter, suspend or indefinitely close the App and/or Your access to the Services. From time to time, Sodexo may also restrict access to some or all parts of the Services and/or the App.

14. Miscellaneous

14.1






14.2



14.3



14.4


14.5


14.6


14.7



14.8



14.9
14.1 We reserve the right to amend the Terms under which the App is made available to Users, upon notice, which may be given by Us posting such amendments on the App, by e-mail, or any other method as determined in Our discretion. A User’s continued use of App following notice of such amendments will be conclusively deemed acceptance of any changes to these terms and conditions. Each time You access the App, You must check for any updates to the Terms. For the avoidance of any doubt, if We have updated the Terms, this will be construed as notice to You. The placing of an Order by You shall be conclusive evidence that You have accepted any updates to the Terms.

14.2 No failure or delay by Sodexo to exercise any right or remedy provided in the Terms or by law shall constitute a waiver of that or any right or remedy, nor shall it preclude or restrict the further exercise of that or any right or remedy. No single or partial exercise of such remedy shall preclude or restrict the further exercise of that or any other right or remedy.

14.3 If any provision of these Terms is held unenforceable by a court or tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to affect the original intent, and the remainder of these Terms shall continue in full force and effect.

14.4 We may transfer our rights and obligations under these Terms to another organization, but this will not affect Your rights or our obligations under these Terms. You may not, however, transfer Your rights or obligations under these Terms to anyone.

14.5 These Terms may be amended, supplemented or updated at any time, in particular to comply with any legal, regulatory, case law or technical developments that may arise.

14.6 The content of the App and its features can be amended, deleted or updated at any time. We reserve the right to close the App down at any time.

14.7 Rights under these Terms only accrue to a person party to these Terms. Accordingly a person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms or conditions, but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

14.8 These Terms, and any non-contractual obligations arising out of them, are governed and construed in accordance with the law of England and Wales and any proceedings resulting out of these terms of use, and any non-contractual obligations arising out of them, the Privacy Policy, Services and/or the use of the App shall be held in the Courts of England and Wales.

14.9 These Terms are without prejudice to Your statutory rights.